Complaint: [redacted] I am rejecting this response because the company has yet to provide a satisfactory explanationThey are correct - I have picked up the productMy complaint is still valid and unanswered.Still falling on deaf earsUnfortunate but not surprising Sincerely, [redacted]
Complaint Information: Dear ** [redacted] I'm sorry you rejected the responseThere is nothing wrong with your stove, all stoves are installed to all codesWe sent out the installation manager and he verified all pipes were sealed and stove was operationalIt has been brought to my attention that the [redacted] have decided to bring in an attorney, so any additional communication will be between our attorney and theirsSincerely , [redacted]
Complaint: [redacted] I am rejecting this response because:The facts are that I received service on 10/21/that consisted of blowing dust off a switch, which was ineffectiveI notified the technicianHe returned on 10/29/14, NOT months laterHe then removed a switch, because he said we didn't need it because the stoves were cleaned every yearThe stove continued to run poorlyI continually called Deans to report the stove was smoking and filling with pellets too fastI either could not get through or was told someone would call backthis went on for weeksOn one call, I was told the symptoms were probably because the stove was dirtyAs I have mentioned, the stove was cleaned by Dean's service April 1stWhen Dean's service did not show up on 12/10/14, I contacted another serviceWhen they assessed the problem, it was determined the chimney pipe was packed with ashThis should have been cleaned by Dean's service on April 1stI really should be requesting a refund for that service as wellThe bypassing of the switch, which is described by Dean's as service, which by the way was not documented on any service invoice, is both illegal and a fire hazardI am really disappointed and concerned that Dean's response is both factually incorrect, and in a way patheticIf the standard is that the stove was running when the tech left, the standard needs to be changedI am glad that you are doing more trainingBut that does not address my situationIf I do not receive a response from Dean's that honestly acknowledges the facts, and takes responsibility for their actions, I will have to report this matter to the [redacted] and the pressI fear for other customers who may unknowingly receive service that could potentially put them in dangerPlease note that I sent Dean's a certified letter in December explaining the events and never received a responseSincerely, [redacted] ***
====================================== From: Bruno F [redacted] [mailto [redacted] ] Sent: Wednesday, October 04, 7:PM To: [redacted] Cc: Dena C [redacted] < [redacted] >; Tracey R [redacted] < [redacted] Subject: RE: [redacted] Hello [redacted] , First off I’d like to apologize for all the back and forth with your custom order mantleThis situation is definitely out of the ordinaryI want to assure you we will do our very best to remedy this situation for you as quickly as we possibly canWe understand your frustration with this custom mantle orderWe here Dean’s Stove & Spa appreciate your business and want to work with you to insure that you receive a product that satisfies your needsOver the past several weeks I have spoken to your daughter when she has come into the shopI gave her my business card in hopes that you and I could open a line of communicationTracey has filled me in what has transpired thus far and we want to work towards a resolution that you’ll be satisfied withIf you could please, call me at ###-###-#### during business hours and ask for BrunoOtherwise, please send me a phone number where I may reach you and best times to call and I can reach out to you directly if that works better for youI see that you have requested our internal business to manufacturer bills of lading and custom purchase ordersUnfortunately, our company policy does not allow me to provide that information to our customers as they are confidential company sensitive documentsWe can provide the series of events that have transpired since your order with dates if you’d like, but I would much rather concentrate on getting you the product you’ve requested as quickly as we canEither way ‘d love an opportunity to speak with you directly as soon as possible Thank you for continued patienceI look forward to hearing from you All the best!
Complaint ID#: [redacted] Company Name: Dean's Stove & Spa Company Contact Name: [redacted] Company Contact Phone: ###-###-#### Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): [redacted] Complaint Information: Mr [redacted] did contact us for additional pipe and we did not have it in stock due to being in the height of the heating season [redacted] the company we order pipe from had a machine down which put all orders on back orderTo date Mr [redacted] has his stove installed and running, he was just in the other day to buy a ton of pelletsWe hope that Mr [redacted] is happy with his stove and want him to know we are here to assist him if needed
Complaint Information: We did go out on 10/21/and performed a service on [redacted] pellet stove, and the stove was operating when we left and therefore she was charged for serviceShe had another issue, months later and we went out corrected it and did not charge herWe are sorry that she had a delay time in getting service and, are working on more staff and trainingUnfortunately we will not reimburse her for the service we did perform and get her stove runningThis is the final decision on this requestWe hope that [redacted] will give us the opportunity in the future to assist her, if not we wish her the bestShe can contact me at anytime directly for assistance [redacted] x [redacted] Sincerely, [redacted]
I did purchase the stove there and would like someone else to service it The winter is in full swing now and I still have not had my issue resolved This is completely unacceptable When I spoke to reps there they said that no one else would service the stove I did find another location that will service it and if they do have a bill for any work performed it is only fair that Dean's should incur that cost It's not my fault they are understaffed and it takes someone going to this length to get a response from them It has now been months since my initial contact and I'm sure that anyone else would feel the same way Please let me know how to be reimbursed for any repair costs to my newly purchased stove Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
Complaint Information: Upon receipt of [redacted] BBB complaint, we had the sales person research it with accounting and did indeed find the discrepancy. [redacted] will be refunded his $150.00 which was incorrectly posted on his invoice. We do apologize for the delay in handling the matter. Our... accounting department will be issuing him a refund check.
Complaint Information: Dear [redacted] ***, We are not blaming you for the fire you experienced, we only advised you of some of the facts surrounding previous fires that pellet stove owners have experienced across the countryWe are not saying you were negligent or accusing you of poor maintenanceI don't see how we are being unresponsive and uncaringWe offered to send a tech out when you called about your fire, you declined and wanted the stove out of your home and that you called the insurance companyAt your request we came out, uninstalled the stove and patched the hole in the wallWe realize you are upset because we wont buy the unused fuelOnce again, we apologize but, we do not buy back fuel as was explained in the previous responseWe appreciate all your past business and wish you wellThis will be our last response as this matter is closedDean's Stove & Spa
Complaint: [redacted] I am rejecting this response because:I had already contacted the manufacturer when Dean's refused to fulfill the warrantyThey say it is the dealers responsibilityDean's is the dealerI had a certified technician look at the stove and it's obvious there is a problem with original motorIn none of the paperwork does it say I have to use Deans technicians to service the stoveIt's barely a year old Sincerely, [redacted]
Complaint: ***
I am rejecting this response because:
well the only statements that are true are that he came to my door with his hat and shirt on saying who he worked for and he shook my hand..he also started the stove because it was off..his approach toward my problem was not as he described in the statement..since the installation of this stove, the company has done everything to deflect the fact that they did not install this stove correctly..first they were saying it was a manufacturing defect, that they were not responsible for..now they are blaming it on me for vacuuming up hot ashes..at no time during his visit did he ask about the vacuum or look to inspect itday after the visit he called on my cell phone asking me about the vacuum..and to further go into the vacuum issue, the unit sold to me was supposed to be the more expensive vacuum which was supposed to handle the hotter ashes..at no time EVER did I use the vacuum when I was cleaning hot ashes..I ALWAYS waited for everything to cool off before said usethe rudeness started from the employee when we told him we were not happy with his assessment..we are not happy with the fact he accused *** *** of cursing at him, when in fact all we did was express our dis satisfaction with the companys constant deflection of the blameno I do not accept the statement given by deans and wish to have this issued settle because we have not used this stove since this second problem..now that the weather is getting colder and colder I am forced to use the electric heat in my house ( which is why we bought this stove in the first place ), causing my expenses to rise exorbitantly I have a $stove that I can not use and am not happy at all
Sincerely,
*** ***
My issue was never with the unavailability of the pipe, while that was frustrating to me I understoodMy issue was and will continue to be customer service or lack there ofI will only deal with *** as he is the most knowledgable and helpfulThe remainder of the staff needs some serious customer service lessonsThey are rude, very short with the customer and almost agitated by having to answer questionsThat is something no customer should have to experience once, let alone everytime I've spoken with someone who was not on the pellet stove side of the building and or ***.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint Information: *** *** technician for Deans Stove went to the *** residence on 12/23/14, offered to remove his shoes when he was greeted at the doorHe was wearing his Deans hat, sweatshirt and clean work pantsHe shook *** *** hand and then proceeded to the stoveHe
started up the stove because it was offHe used a flashlight and smoke tested the pipe systemNo smoke at all*** took her cell phone to video him wiping her table off with a wet cleaner wipeHe reviewed the operation and maintenance of the stove to figure out where the dust may be coming fromhe never was given the chance to inspect the vacuum filters for holesHe was calm and polite but, he was not saying what **& *** wanted him to sayThey became rude and intimidating , *** began cursing as he started for the doorHe never said anything rude or unprofessional at any timeAs a matter of fact *** even called *** on 12/24/Christmas Eve around noon to advise him to check the vacuum filtersHe was very cordial and thanked him for the call and exchanged holiday wishesOur installation is not the cause of the residue in the houseThe dust can be caused by holes in the vacuum filter -since there are two, and it is very common that customers vacuum up hot ash that burns tiny holes in the filtersAll pellet stove users get at least some airborne dust when pellets are poured into the hopperThe *** admitted that they pour the pellets from the bag into a bucket, into the hopper that will certainly create a lot of dustIn conclusion our installation was done correctly and is not responsible for the dust, therefor will not be paying for any clean up*** the technician was very courteous and professional at all times and followed proper protocolSent on: 1/13/11:00:AM
From: *** *** ***] Sent: Thursday, May 11, 12:PM To: *** Subject: Dean's Stove & Spa Reviews Update Complaint ***- *** ***s-We did reach out to customer and assured them that we do install and service according to code. We also advised that safety is our primary issue. The customer was offered a complimentary future cleaning. The customer was advised that by using cheap pellets it was causing additional ash build up in the
Complaint Information: Dear *** I'm sorry you rejected the responseThere is nothing wrong with your stove, all stoves are installed to all codesWe sent out the installation manager and he verified all pipes were sealed and stove was operationalIt has been brought to my attention that the *** have decided to bring in an attorney, so any additional communication will be between our attorney and theirsSincerely , *** ***
Complaint: ***
I am rejecting this response because:Who is "We"? I believe I've left messages on that line before and never received a response I've also spoken directly to the receptionist who never forwarded my messages or possibly did, but nobody responded I've also spoken to the warranty department and she said they would setup an appointment and did not Who else can I possibly speak to over at your location who actually gets things done? : HENCE my reason for requesting another company to look at my issue
Sincerely,
*** ***
I did purchase the stove there and would like someone else to service it The winter is in full swing now and I still have not had my issue resolved This is completely unacceptable When I spoke to reps there they said that no one else would service the stove I did find another location that will service it and if they do have a bill for any work performed it is only fair that Dean's should incur that cost It's not my fault they are understaffed and it takes someone going to this length to get a response from them It has now been months since my initial contact and I'm sure that anyone else would feel the same way Please let me know how to be reimbursed for any repair costs to my newly purchased stove
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Complaint: ***I am rejecting this response because:The facts are that I received service on 10/21/that consisted of blowing dust off a switch, which was ineffectiveI notified the technicianHe returned on 10/29/14, NOT months laterHe then removed a switch, because he said we didn't need it because the stoves were cleaned every yearThe stove continued to run poorlyI continually called Deans to report the stove was smoking and filling with pellets too fastI either could not get through or was told someone would call backthis went on for weeksOn one call, I was told the symptoms were probably because the stove was dirtyAs I have mentioned, the stove was cleaned by Dean's service April 1stWhen Dean's service did not show up on 12/10/14, I contacted another serviceWhen they assessed the problem, it was determined the chimney pipe was packed with ashThis should have been cleaned by Dean's service on April 1stI really should be requesting a refund for that service as wellThe bypassing of the switch, which is described by Dean's as service, which by the way was not documented on any service invoice, is both illegal and a fire hazardI am really disappointed and concerned that Dean's response is both factually incorrect, and in a way patheticIf the standard is that the stove was running when the tech left, the standard needs to be changedI am glad that you are doing more trainingBut that does not address my situationIf I do not receive a response from Dean's that honestly acknowledges the facts, and takes responsibility for their actions, I will have to report this matter to the *** ** *** *** and the pressI fear for other customers who may unknowingly receive service that could potentially put them in dangerPlease note that I sent Dean's a certified letter in December explaining the events and never received a response. Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***3, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: [redacted] I am rejecting this response because the company has yet to provide a satisfactory explanationThey are correct - I have picked up the productMy complaint is still valid and unanswered.Still falling on deaf earsUnfortunate but not surprising Sincerely, [redacted]
Complaint Information: Dear ** [redacted] I'm sorry you rejected the responseThere is nothing wrong with your stove, all stoves are installed to all codesWe sent out the installation manager and he verified all pipes were sealed and stove was operationalIt has been brought to my attention that the [redacted] have decided to bring in an attorney, so any additional communication will be between our attorney and theirsSincerely , [redacted]
Complaint: [redacted] I am rejecting this response because:The facts are that I received service on 10/21/that consisted of blowing dust off a switch, which was ineffectiveI notified the technicianHe returned on 10/29/14, NOT months laterHe then removed a switch, because he said we didn't need it because the stoves were cleaned every yearThe stove continued to run poorlyI continually called Deans to report the stove was smoking and filling with pellets too fastI either could not get through or was told someone would call backthis went on for weeksOn one call, I was told the symptoms were probably because the stove was dirtyAs I have mentioned, the stove was cleaned by Dean's service April 1stWhen Dean's service did not show up on 12/10/14, I contacted another serviceWhen they assessed the problem, it was determined the chimney pipe was packed with ashThis should have been cleaned by Dean's service on April 1stI really should be requesting a refund for that service as wellThe bypassing of the switch, which is described by Dean's as service, which by the way was not documented on any service invoice, is both illegal and a fire hazardI am really disappointed and concerned that Dean's response is both factually incorrect, and in a way patheticIf the standard is that the stove was running when the tech left, the standard needs to be changedI am glad that you are doing more trainingBut that does not address my situationIf I do not receive a response from Dean's that honestly acknowledges the facts, and takes responsibility for their actions, I will have to report this matter to the [redacted] and the pressI fear for other customers who may unknowingly receive service that could potentially put them in dangerPlease note that I sent Dean's a certified letter in December explaining the events and never received a responseSincerely, [redacted] ***
====================================== From: Bruno F [redacted] [mailto [redacted] ] Sent: Wednesday, October 04, 7:PM To: [redacted] Cc: Dena C [redacted] < [redacted] >; Tracey R [redacted] < [redacted] Subject: RE: [redacted] Hello [redacted] , First off I’d like to apologize for all the back and forth with your custom order mantleThis situation is definitely out of the ordinaryI want to assure you we will do our very best to remedy this situation for you as quickly as we possibly canWe understand your frustration with this custom mantle orderWe here Dean’s Stove & Spa appreciate your business and want to work with you to insure that you receive a product that satisfies your needsOver the past several weeks I have spoken to your daughter when she has come into the shopI gave her my business card in hopes that you and I could open a line of communicationTracey has filled me in what has transpired thus far and we want to work towards a resolution that you’ll be satisfied withIf you could please, call me at ###-###-#### during business hours and ask for BrunoOtherwise, please send me a phone number where I may reach you and best times to call and I can reach out to you directly if that works better for youI see that you have requested our internal business to manufacturer bills of lading and custom purchase ordersUnfortunately, our company policy does not allow me to provide that information to our customers as they are confidential company sensitive documentsWe can provide the series of events that have transpired since your order with dates if you’d like, but I would much rather concentrate on getting you the product you’ve requested as quickly as we canEither way ‘d love an opportunity to speak with you directly as soon as possible Thank you for continued patienceI look forward to hearing from you All the best!
Complaint ID#: [redacted] Company Name: Dean's Stove & Spa Company Contact Name: [redacted] Company Contact Phone: ###-###-#### Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): [redacted] Complaint Information: Mr [redacted] did contact us for additional pipe and we did not have it in stock due to being in the height of the heating season [redacted] the company we order pipe from had a machine down which put all orders on back orderTo date Mr [redacted] has his stove installed and running, he was just in the other day to buy a ton of pelletsWe hope that Mr [redacted] is happy with his stove and want him to know we are here to assist him if needed
Complaint Information: We did go out on 10/21/and performed a service on [redacted] pellet stove, and the stove was operating when we left and therefore she was charged for serviceShe had another issue, months later and we went out corrected it and did not charge herWe are sorry that she had a delay time in getting service and, are working on more staff and trainingUnfortunately we will not reimburse her for the service we did perform and get her stove runningThis is the final decision on this requestWe hope that [redacted] will give us the opportunity in the future to assist her, if not we wish her the bestShe can contact me at anytime directly for assistance [redacted] x [redacted] Sincerely, [redacted]
I did purchase the stove there and would like someone else to service it The winter is in full swing now and I still have not had my issue resolved This is completely unacceptable When I spoke to reps there they said that no one else would service the stove I did find another location that will service it and if they do have a bill for any work performed it is only fair that Dean's should incur that cost It's not my fault they are understaffed and it takes someone going to this length to get a response from them It has now been months since my initial contact and I'm sure that anyone else would feel the same way Please let me know how to be reimbursed for any repair costs to my newly purchased stove Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
Complaint Information: Upon receipt of [redacted] BBB complaint, we had the sales person research it with accounting and did indeed find the discrepancy. [redacted] will be refunded his $150.00 which was incorrectly posted on his invoice. We do apologize for the delay in handling the matter. Our... accounting department will be issuing him a refund check.
Complaint Information: Dear [redacted] ***, We are not blaming you for the fire you experienced, we only advised you of some of the facts surrounding previous fires that pellet stove owners have experienced across the countryWe are not saying you were negligent or accusing you of poor maintenanceI don't see how we are being unresponsive and uncaringWe offered to send a tech out when you called about your fire, you declined and wanted the stove out of your home and that you called the insurance companyAt your request we came out, uninstalled the stove and patched the hole in the wallWe realize you are upset because we wont buy the unused fuelOnce again, we apologize but, we do not buy back fuel as was explained in the previous responseWe appreciate all your past business and wish you wellThis will be our last response as this matter is closedDean's Stove & Spa
Complaint: [redacted] I am rejecting this response because:I had already contacted the manufacturer when Dean's refused to fulfill the warrantyThey say it is the dealers responsibilityDean's is the dealerI had a certified technician look at the stove and it's obvious there is a problem with original motorIn none of the paperwork does it say I have to use Deans technicians to service the stoveIt's barely a year old Sincerely, [redacted]
Customer came in and picked up log set, no refund is needed
Complaint: ***
I am rejecting this response because:
well the only statements that are true are that he came to my door with his hat and shirt on saying who he worked for and he shook my hand..he also started the stove because it was off..his approach toward my problem was not as he described in the statement..since the installation of this stove, the company has done everything to deflect the fact that they did not install this stove correctly..first they were saying it was a manufacturing defect, that they were not responsible for..now they are blaming it on me for vacuuming up hot ashes..at no time during his visit did he ask about the vacuum or look to inspect itday after the visit he called on my cell phone asking me about the vacuum..and to further go into the vacuum issue, the unit sold to me was supposed to be the more expensive vacuum which was supposed to handle the hotter ashes..at no time EVER did I use the vacuum when I was cleaning hot ashes..I ALWAYS waited for everything to cool off before said usethe rudeness started from the employee when we told him we were not happy with his assessment..we are not happy with the fact he accused *** *** of cursing at him, when in fact all we did was express our dis satisfaction with the companys constant deflection of the blameno I do not accept the statement given by deans and wish to have this issued settle because we have not used this stove since this second problem..now that the weather is getting colder and colder I am forced to use the electric heat in my house ( which is why we bought this stove in the first place ), causing my expenses to rise exorbitantly I have a $stove that I can not use and am not happy at all
Sincerely,
*** ***
My issue was never with the unavailability of the pipe, while that was frustrating to me I understoodMy issue was and will continue to be customer service or lack there ofI will only deal with *** as he is the most knowledgable and helpfulThe remainder of the staff needs some serious customer service lessonsThey are rude, very short with the customer and almost agitated by having to answer questionsThat is something no customer should have to experience once, let alone everytime I've spoken with someone who was not on the pellet stove side of the building and or ***.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint Information: *** *** technician for Deans Stove went to the *** residence on 12/23/14, offered to remove his shoes when he was greeted at the doorHe was wearing his Deans hat, sweatshirt and clean work pantsHe shook *** *** hand and then proceeded to the stoveHe
started up the stove because it was offHe used a flashlight and smoke tested the pipe systemNo smoke at all*** took her cell phone to video him wiping her table off with a wet cleaner wipeHe reviewed the operation and maintenance of the stove to figure out where the dust may be coming fromhe never was given the chance to inspect the vacuum filters for holesHe was calm and polite but, he was not saying what **& *** wanted him to sayThey became rude and intimidating , *** began cursing as he started for the doorHe never said anything rude or unprofessional at any timeAs a matter of fact *** even called *** on 12/24/Christmas Eve around noon to advise him to check the vacuum filtersHe was very cordial and thanked him for the call and exchanged holiday wishesOur installation is not the cause of the residue in the houseThe dust can be caused by holes in the vacuum filter -since there are two, and it is very common that customers vacuum up hot ash that burns tiny holes in the filtersAll pellet stove users get at least some airborne dust when pellets are poured into the hopperThe *** admitted that they pour the pellets from the bag into a bucket, into the hopper that will certainly create a lot of dustIn conclusion our installation was done correctly and is not responsible for the dust, therefor will not be paying for any clean up*** the technician was very courteous and professional at all times and followed proper protocolSent on: 1/13/11:00:AM
From: *** *** ***] Sent: Thursday, May 11, 12:PM To: *** Subject: Dean's Stove & Spa Reviews Update Complaint ***- *** ***s-We did reach out to customer and assured them that we do install and service according to code. We also advised that safety is our primary issue. The customer was offered a complimentary future cleaning. The customer was advised that by using cheap pellets it was causing additional ash build up in the
Complaint Information: Dear *** I'm sorry you rejected the responseThere is nothing wrong with your stove, all stoves are installed to all codesWe sent out the installation manager and he verified all pipes were sealed and stove was operationalIt has been brought to my attention that the *** have decided to bring in an attorney, so any additional communication will be between our attorney and theirsSincerely , *** ***
Complaint: ***
I am rejecting this response because:Who is "We"? I believe I've left messages on that line before and never received a response I've also spoken directly to the receptionist who never forwarded my messages or possibly did, but nobody responded I've also spoken to the warranty department and she said they would setup an appointment and did not Who else can I possibly speak to over at your location who actually gets things done? : HENCE my reason for requesting another company to look at my issue
Sincerely,
*** ***
I did purchase the stove there and would like someone else to service it The winter is in full swing now and I still have not had my issue resolved This is completely unacceptable When I spoke to reps there they said that no one else would service the stove I did find another location that will service it and if they do have a bill for any work performed it is only fair that Dean's should incur that cost It's not my fault they are understaffed and it takes someone going to this length to get a response from them It has now been months since my initial contact and I'm sure that anyone else would feel the same way Please let me know how to be reimbursed for any repair costs to my newly purchased stove
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Complaint: ***I am rejecting this response because:The facts are that I received service on 10/21/that consisted of blowing dust off a switch, which was ineffectiveI notified the technicianHe returned on 10/29/14, NOT months laterHe then removed a switch, because he said we didn't need it because the stoves were cleaned every yearThe stove continued to run poorlyI continually called Deans to report the stove was smoking and filling with pellets too fastI either could not get through or was told someone would call backthis went on for weeksOn one call, I was told the symptoms were probably because the stove was dirtyAs I have mentioned, the stove was cleaned by Dean's service April 1stWhen Dean's service did not show up on 12/10/14, I contacted another serviceWhen they assessed the problem, it was determined the chimney pipe was packed with ashThis should have been cleaned by Dean's service on April 1stI really should be requesting a refund for that service as wellThe bypassing of the switch, which is described by Dean's as service, which by the way was not documented on any service invoice, is both illegal and a fire hazardI am really disappointed and concerned that Dean's response is both factually incorrect, and in a way patheticIf the standard is that the stove was running when the tech left, the standard needs to be changedI am glad that you are doing more trainingBut that does not address my situationIf I do not receive a response from Dean's that honestly acknowledges the facts, and takes responsibility for their actions, I will have to report this matter to the *** ** *** *** and the pressI fear for other customers who may unknowingly receive service that could potentially put them in dangerPlease note that I sent Dean's a certified letter in December explaining the events and never received a response. Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***3, and find that this resolution is satisfactory to me
Sincerely,
*** ***