Dean's Heating & AC

I am rejecting this response because:
I have yet to receive the full warranty in writing as we agreed on . loren stated to me that I had a full 12 yr warranty and that it would be brought out with the techs that came to the house, this is simple just get me in writing the full 12 year warranty that he promised me .

I was the person that [redacted] spoke with in November (2 times).  I did tell him that we were extremely shorthanded due to the Thanksgiving holiday, to turn his electric baseboard on, and to try powering the unit off and restarting.  I did not hear from him again until Sunday evening (April...

30th) when he left a message on my cell phone.  I was not in the office early the following week as I am still recovering from shoulder surgery.  He had also left a message at our office.  I told the person at the office that I would take care of it later in the week when I came in.  I called [redacted] on Friday (May 5th), which is the same day that he submitted this to the Revdex.com.  We set up an appointment for Monday, May 8th.  My service tech found that the system was functioning correctly, but may not have been operated right.  He went over the operation of the unit with Verle.  I have not heard from him since that time and assume the unit is operating correctly.