Complaint: [redacted] I am rejecting this response because:Hi still pull up the messages you send meIt say Revdex.com login passwordIm sending pictures of the second pen that they exchanged with the first penThere identical, in looks,packaging,price,an the defectThey exchanged one defective item for the same dective itemHow does that make a dishonest customer according to Beths emailYou can not see whats inside , how does a consumer belief a retailer in there products that they sell if they dont stand behind itOr do the necessary paper workThey just dont want accommodate me because Im beautiful brownIts sad there taking such great length to discredit a customer instead of dealing with the vendors an fixing this fixable problem.Thanks
Good Day I have reviewed the complaint from yesterday, that took place yesterday while I was out of town I want to first explain that our industry is heavily regulated, and that our return policy is determined by following a number of Neighborhood, City, County State, OHA and OLCC policies, guidelines and laws As a medical and recreationally licensed facility our return policy and paperwork (that all must be turned into agencies for every return) is strictly adhered to via the legal guidelinesIn short...we are only allowed to do straight exchanges across from one brandIf we supplement a brand we are giving away a "free" product, and we are not allowed to do that, nor are we allowed to purchase a cartridge to replace for a customer We will do exchanges without question the first time and note it in a patients/customers record, the second time we ask questions and dig deeper as we unfortunately have several customers that use up a portion of the product and want to continually exchange for a full product Since this account was flagged as doing a prior return, the budtender, (I reviewed the cameras it was not Tim), rightly asked a few questions and the customer got angryFor safety reasons, especially in light of the recent robbery, we will not allow angry, loud, or disgruntled customers in the store The budtender did offer to do another exchange for the unit that was partially used however the customer demanded a different brand and refused to hear the above explanation but instead reacted in a loud aggressive manner that was deemed unsafe to enter the dispensary In summary the customer is in fact upset with the laws and guidelines we must followI, nor my budtenders have the ability to change what the OHA, OLCC, city, county or state legislates as far as how to handle returns of the medical/recreational products.However this customer may feel free to reach out to this organizations as each one has a number, website and email where they can post their complaint about not being able to return one brand and request a different brand replacement As explained to the customer we are aware other shops do these types of exchanges but we are not going to violate the law, even in the name of customer service Thank you, Beth GM Deanz G***
Complaint: ***I am rejecting this response because:
Hi , ***As a beautiful caramel consumer I guess a hard core retailer in this day an age can say an do as they pleaseIts sad an its also evident that his attitude clearly states his anger towards a beautiful brown consumer who just wanted what he paid for I got a plastic pen with no benifits just hot airAll for a headache an a debate on whether the products defective knowledge is chasing him to not return my money
Sincerely,*** ***
Your words as printed out to us by the Revdex.com, clearly accused us of treating you differently because of the color of your skin. The package is in compliance with all laws and regulations, and the product was replaced on more than one occasion. Our due diligence has been above and beyond with regards to this ongoing complaint. The complaint is clearly now directed at the actual manufacturer, and the laws around packaging. Therefore I highly suggest visiting the local Lake Oswego based manufacturer in person, not only will they be happy to replace upon inspection and return through their legal process, but they may also offer you a tour of their facility. Attend one of their many posted events and talk to them directly, it really is that easy. For complaints about packaging laws please contact the OLCC, and your local political representative. We don't make the laws, but we always follow them, even when it upsets a customer to the point of repeatedly complaining to the Revdex.com.
Complaint: [redacted]I am rejecting this response because:Hi still pull up the messages you send me. It say Revdex.com login password. Im sending pictures of the second pen that they exchanged with the first pen. There identical, in looks,packaging,price,an the defect. They exchanged one defective item for the same dective item. How does that make a dishonest customer according to Beths email. You can not see whats inside , how does a consumer belief a retailer in there products that they sell if they dont stand behind it. Or do the necessary paper work. They just dont want accommodate me because . Im beautiful brown. Its sad there taking such great length to discredit a customer instead of dealing with the vendors an fixing this fixable problem.Thanks
I have reviewed the complaint from yesterday, that took place yesterday while I was out of town. I want to first explain that our industry is heavily regulated, and that our return policy is determined by following a number of Neighborhood, City, County State, OHA and OLCC...
policies, guidelines and laws. As a medical and recreationally licensed facility our return policy and paperwork (that all must be turned into agencies for every return) is strictly adhered to via the legal guidelines. In short...we are only allowed to do straight exchanges across from one brand. If we supplement a brand we are giving away a "free" product, and we are not allowed to do that, nor are we allowed to purchase a cartridge to replace for a customer. We will do exchanges without question the first time and note it in a patients/customers record, the second time we ask questions and dig deeper as we unfortunately have several customers that use up a portion of the product and want to continually exchange for a full product. Since this account was flagged as doing a prior return, the budtender, (I reviewed the cameras it was not Tim), rightly asked a few questions and the customer got angry. For safety reasons, especially in light of the recent robbery, we will not allow angry, loud, or disgruntled customers in the store. The budtender did offer to do another exchange for the unit that was partially used however the customer demanded a different brand and refused to hear the above explanation but instead reacted in a loud aggressive manner that was deemed unsafe to enter the dispensary.
In summary the customer is in fact upset with the laws and guidelines we must follow. I, nor my budtenders have the ability to change what the OHA, OLCC, city, county or state legislates as far as how to handle returns of the medical/recreational products.However this customer may feel free to reach out to this organizations as each one has a number, website and email where they can post their complaint about not being able to return one brand and request a different brand replacement. As explained to the customer we are aware other shops do these types of exchanges but we are not going to violate the law, even in the name of customer service.
Thank you,
Beth
GM
Deanz G[redacted]
Complaint: [redacted] I am rejecting this response because:Hi still pull up the messages you send meIt say Revdex.com login passwordIm sending pictures of the second pen that they exchanged with the first penThere identical, in looks,packaging,price,an the defectThey exchanged one defective item for the same dective itemHow does that make a dishonest customer according to Beths emailYou can not see whats inside , how does a consumer belief a retailer in there products that they sell if they dont stand behind itOr do the necessary paper workThey just dont want accommodate me because Im beautiful brownIts sad there taking such great length to discredit a customer instead of dealing with the vendors an fixing this fixable problem.Thanks
Good Day I have reviewed the complaint from yesterday, that took place yesterday while I was out of town I want to first explain that our industry is heavily regulated, and that our return policy is determined by following a number of Neighborhood, City, County State, OHA and OLCC policies, guidelines and laws As a medical and recreationally licensed facility our return policy and paperwork (that all must be turned into agencies for every return) is strictly adhered to via the legal guidelinesIn short...we are only allowed to do straight exchanges across from one brandIf we supplement a brand we are giving away a "free" product, and we are not allowed to do that, nor are we allowed to purchase a cartridge to replace for a customer We will do exchanges without question the first time and note it in a patients/customers record, the second time we ask questions and dig deeper as we unfortunately have several customers that use up a portion of the product and want to continually exchange for a full product Since this account was flagged as doing a prior return, the budtender, (I reviewed the cameras it was not Tim), rightly asked a few questions and the customer got angryFor safety reasons, especially in light of the recent robbery, we will not allow angry, loud, or disgruntled customers in the store The budtender did offer to do another exchange for the unit that was partially used however the customer demanded a different brand and refused to hear the above explanation but instead reacted in a loud aggressive manner that was deemed unsafe to enter the dispensary In summary the customer is in fact upset with the laws and guidelines we must followI, nor my budtenders have the ability to change what the OHA, OLCC, city, county or state legislates as far as how to handle returns of the medical/recreational products.However this customer may feel free to reach out to this organizations as each one has a number, website and email where they can post their complaint about not being able to return one brand and request a different brand replacement As explained to the customer we are aware other shops do these types of exchanges but we are not going to violate the law, even in the name of customer service Thank you, Beth GM Deanz G***
Complaint: ***I am rejecting this response because:
Hi , ***As a beautiful caramel consumer I guess a hard core retailer in this day an age can say an do as they pleaseIts sad an its also evident that his attitude clearly states his anger towards a beautiful brown consumer who just wanted what he paid for I got a plastic pen with no benifits just hot airAll for a headache an a debate on whether the products defective knowledge is chasing him to not return my money
Sincerely,*** ***
Your words as printed out to us by the Revdex.com, clearly accused us of treating you differently because of the color of your skin. The package is in compliance with all laws and regulations, and the product was replaced on more than one occasion. Our due diligence has been above and beyond with regards to this ongoing complaint. The complaint is clearly now directed at the actual manufacturer, and the laws around packaging. Therefore I highly suggest visiting the local Lake Oswego based manufacturer in person, not only will they be happy to replace upon inspection and return through their legal process, but they may also offer you a tour of their facility. Attend one of their many posted events and talk to them directly, it really is that easy. For complaints about packaging laws please contact the OLCC, and your local political representative. We don't make the laws, but we always follow them, even when it upsets a customer to the point of repeatedly complaining to the Revdex.com.
Complaint: [redacted]I am rejecting this response because:Hi still pull up the messages you send me. It say Revdex.com login password. Im sending pictures of the second pen that they exchanged with the first pen. There identical, in looks,packaging,price,an the defect. They exchanged one defective item for the same dective item. How does that make a dishonest customer according to Beths email. You can not see whats inside , how does a consumer belief a retailer in there products that they sell if they dont stand behind it. Or do the necessary paper work. They just dont want accommodate me because . Im beautiful brown. Its sad there taking such great length to discredit a customer instead of dealing with the vendors an fixing this fixable problem.Thanks
Good Day.
I have reviewed the complaint from yesterday, that took place yesterday while I was out of town. I want to first explain that our industry is heavily regulated, and that our return policy is determined by following a number of Neighborhood, City, County State, OHA and OLCC...
policies, guidelines and laws. As a medical and recreationally licensed facility our return policy and paperwork (that all must be turned into agencies for every return) is strictly adhered to via the legal guidelines. In short...we are only allowed to do straight exchanges across from one brand. If we supplement a brand we are giving away a "free" product, and we are not allowed to do that, nor are we allowed to purchase a cartridge to replace for a customer. We will do exchanges without question the first time and note it in a patients/customers record, the second time we ask questions and dig deeper as we unfortunately have several customers that use up a portion of the product and want to continually exchange for a full product. Since this account was flagged as doing a prior return, the budtender, (I reviewed the cameras it was not Tim), rightly asked a few questions and the customer got angry. For safety reasons, especially in light of the recent robbery, we will not allow angry, loud, or disgruntled customers in the store. The budtender did offer to do another exchange for the unit that was partially used however the customer demanded a different brand and refused to hear the above explanation but instead reacted in a loud aggressive manner that was deemed unsafe to enter the dispensary.
In summary the customer is in fact upset with the laws and guidelines we must follow. I, nor my budtenders have the ability to change what the OHA, OLCC, city, county or state legislates as far as how to handle returns of the medical/recreational products.However this customer may feel free to reach out to this organizations as each one has a number, website and email where they can post their complaint about not being able to return one brand and request a different brand replacement. As explained to the customer we are aware other shops do these types of exchanges but we are not going to violate the law, even in the name of customer service.
Thank you,
Beth
GM
Deanz G[redacted]