Hello, we are so sorry that you are not satisfied with our service and do apologize for thatOur records show that our Electrical Team came to your home to install: new silver level fan, new door bell, new door bell transformer, and new switch (complementary), as well as a troubleshoot the fanOur electricians showed in their findings that the fan was full of grime and filth, and our team recommended that it be replaced, which you agreed would be best for your family's health
Complaint: [redacted] I am rejecting this response because:We acknowledge the receipt of Dear Services' full refund, however, not for the reason as of what they stated, “value their customers”Instead, Dear Services' is the worst customer service we’ve ever experiencedAs Revdex.com might have noticed, they have been lying and have provided statements even during the investigationDear Services has no integrity and basic social moralityIt’s such a shame of claiming themselves to be valuing their customersIn fact, throughout the entire interactions, they never offer apology in any kind Save customers’ efforts to deal with themPeriod! Sincerely, [redacted] ***
From: [redacted] < [redacted] > Sent: Thursday, May 3, 12:PM To: Complaints Subject: Complaint [redacted] Revdex.com, I received the email regarding the closing of my complaint I do apologize for the delay in getting a response to you I reject the explanation since the business went about finding the most expensive solution to the problem I was having rather than listening to the problem I was having and do a proper troubleshooting Their response fails to take responsibility for taking full advantage of the situation - after all, they are the experts I was engaging - and offering any kind of financial restitution for the mistakes they made that were very expensive I would like you to get in touch with me at [redacted] to let me know the status of this complaint [redacted] ***
DEAR Services has spoken with the above customer on four occasions via phone, email and social mediaWe have since then provided the customer with the make and model of the unit and a full explanation of the services that were rendered as well as the cost factors of the total paid on 11/21/
Complaint: [redacted] I am rejecting this response because:The plumber came to our house and asked us to buy the trim material like the nuts and bolts and screws...It was surpring because I never heard or saw till date any plumbing company who has taken a Job would ask the customer to buy the nuts and screws and the trim partsThe plumber came and gave list of small parts to be bought..so what I did was because I did not wanted them to give any further excuses and delay the process, the same day I went to the home depot and bought all the partsThe total cost for those parts was $only and I can't believe this that a company who took so much money from us did not have $to spend for the trim partsI am not a plumberIt was a tedious task for me to find all those partsWhen I my family asked the plumber why do we need to buy the parts he said David the owner to him so....so I really don't understand why David is doing this with usIt was no the case when David came to take the project from us months back and also recently when he visited our homeThis is harassment because with common sense any oerson can understand and see what they are doing is unethicalIn a service industry customer satisfaction is the primary goal and what they are doing is the oppositeI am signed up as a premium member and if they are doing this with a premier customer what will happen to the small Jobs which they are takingI presently want this Job to be completed ASAP without further delays Sincerely, [redacted]
Hello, we are so sorry that you are not satisfied with our service and do apologize for thatOur records show that our Electrical Team came to your home to install: new silver level fan, new door bell, new door bell transformer, and new switch (complementary), as well as a troubleshoot the fanOur electricians showed in their findings that the fan was full of grime and filth, and our team recommended that it be replaced, which you agreed would be best for your family's health
Complaint: [redacted] I am rejecting this response because:We acknowledge the receipt of Dear Services' full refund, however, not for the reason as of what they stated, “value their customers”Instead, Dear Services' is the worst customer service we’ve ever experiencedAs Revdex.com might have noticed, they have been lying and have provided statements even during the investigationDear Services has no integrity and basic social moralityIt’s such a shame of claiming themselves to be valuing their customersIn fact, throughout the entire interactions, they never offer apology in any kind Save customers’ efforts to deal with themPeriod! Sincerely, [redacted] ***
From: [redacted] < [redacted] > Sent: Thursday, May 3, 12:PM To: Complaints Subject: Complaint [redacted] Revdex.com, I received the email regarding the closing of my complaint I do apologize for the delay in getting a response to you I reject the explanation since the business went about finding the most expensive solution to the problem I was having rather than listening to the problem I was having and do a proper troubleshooting Their response fails to take responsibility for taking full advantage of the situation - after all, they are the experts I was engaging - and offering any kind of financial restitution for the mistakes they made that were very expensive I would like you to get in touch with me at [redacted] to let me know the status of this complaint [redacted] ***
DEAR Services has spoken with the above customer on four occasions via phone, email and social mediaWe have since then provided the customer with the make and model of the unit and a full explanation of the services that were rendered as well as the cost factors of the total paid on 11/21/
Complaint: [redacted] I am rejecting this response because:The plumber came to our house and asked us to buy the trim material like the nuts and bolts and screws...It was surpring because I never heard or saw till date any plumbing company who has taken a Job would ask the customer to buy the nuts and screws and the trim partsThe plumber came and gave list of small parts to be bought..so what I did was because I did not wanted them to give any further excuses and delay the process, the same day I went to the home depot and bought all the partsThe total cost for those parts was $only and I can't believe this that a company who took so much money from us did not have $to spend for the trim partsI am not a plumberIt was a tedious task for me to find all those partsWhen I my family asked the plumber why do we need to buy the parts he said David the owner to him so....so I really don't understand why David is doing this with usIt was no the case when David came to take the project from us months back and also recently when he visited our homeThis is harassment because with common sense any oerson can understand and see what they are doing is unethicalIn a service industry customer satisfaction is the primary goal and what they are doing is the oppositeI am signed up as a premium member and if they are doing this with a premier customer what will happen to the small Jobs which they are takingI presently want this Job to be completed ASAP without further delays Sincerely, [redacted]