Dearborn Heights Plumbing & Heating

Please let it be known we are working on a response for this complaint It is filed under our [redacted] store however the customer claims they visited our [redacted] dealership We will email the response within the next couple daysOur systems did not receive notification of this complaint until today due to an email server issue at our dealership and we sincerely apologize for the delay

Complaint: [redacted] I am rejecting this response because:They Have Not Reached Out To Me As Far As Trying To Resolve Other Issues Such As The Simonize Charge And The Recall Being Fixed! The Salesman Contacted Me As He Is Concerned How I Rated Him!The Canceled Warranty And Gap Insurance Does Not Help Me As It Does Not Lower My Payments.The Refund Is Going To The Lien Holder! [redacted]

Tell us why here...As a courtesy to our customer [redacted] , our service manager has authorized a refund in the amount of $to cover the cost of the tireThe check was cut and sent out to MrBerlin on Thursday, March [redacted] should be receiving this check in the next few days

An additional amount of $has been submitted on 3/and sent out on 3/ [redacted] ***n should be receiving this within the next few days

Tell us why here...The sales management at Hoffman Ford Lincoln are attempting to set an appointment with [redacted] to have his embedded modem reprogrammed as well as to cancel the simonize chargeHoffman ford Lincoln general sales manager has attempted to reach [redacted] on several occasions and has not heard any response back [redacted] has not returned his call yetWe will be happy to assist when our customer calls to set a convenient time

Our records show that Mr*** recently became a customer and has visited us twiceHis first visit on June
for a diagnostic of his *** *** ** revealed that the steering rack needed
replacementWe show the mileage of his vehicle being 136,at that timeMr
*** was provided a
loaner vehicle at no cost during the time we replaced the
steering rackWhen he picked up his vehicle on Saturday, June 13, the cost of
repairs was $He pointed out a rock chip area on the hood, a point of
impact on the fuel door and another small chip by the wheelNone of these
areas of damage were a result of our workmanshipWe noticed his vehicle had
several areas of nicks and chips along with a point of impact on the right
front of the vehicle in addition to the areas he claims to be a result of our
workWe offered to provide him with a complementary tube of touchup paint to
improve the appearance of his Audi as an act of goodwill as we would do for all
of our customersOur Service Manager has offered his assistance if the
customer would like to schedule an appointment for the touch up paint

*** *** requested to have the gap and extended warranty cancelled, which Hoffman Ford Lincoln has doneOur sales management team is currently in contact with *** *** in order to ensure that all of his concerns are being addressed to his satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I do want to make note, that this business has failed to contact me through this process (month) No one ever reached out to me...truly shows how they treat their customers I finally got back to the total that I paid for the tire, but am still missing tax...not going to argue over $
Sincerely,
*** ***

Please note this complaint is posted for Hoffman ***, yet this is a Hoffman *** customer. *** *** came in for an alignmentHis advisor, Robert H*** made notes in our pre-inspection report that the vehicle was extremely dirty and had many chips and scratchesAfter our service team completed the alignment and washed *** ***’s vehicle he pointed out a microscopic chip in the lower left side of the windshieldWe contacted Glass America and confirmed that they would fill in the chips on the windshield for freeFilling in the chips will prevent the crack from growing due to vibrationWe let *** *** know we would have that taken care of and it would be a quick repair because the chips were so small yet *** *** refused the repair and insisted on a brand new windshieldWe will be happy to repair as indicated but will not be replacing the windshield at dealership expense

Our Ford Service Manager, Jeff D*** reached out to *** *** and had his truck brought back inOur technicians have replaced three leaking seals on the vehicleTwo of the leaks were related to the engine and covered under warranty while the third was replaced at no cost to the customerOur
service department also addressed the following for *** *** at no charge to him: removed screw driver, repaired rear differential leak and pinion seal, flushed and changed coolant and replaced cooling fan clutchWe are finalizing the repairs of the oil leaks and have communicated with *** *** that his vehicle should be completed by Friday July

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I am extremely confused as to how $was reached The service orders are attached to my name and clearly show I paid $per tire along with a $wheel alignment Please remember, I also missed important meetings and was stranded for the whole day which made me lose out on work If you are agreeing to refund the price of a tire, I am still owed:$(1/of the price for a wheel alignment)$(remainder price of the tire)Total = $(plus tax)
Sincerely,
*** ***

Complaint: [redacted]
I am...

rejecting this response because:They Have Not Reached Out To Me As Far As Trying To Resolve Other Issues Such As The Simonize Charge And The Recall Being Fixed! The Salesman Contacted Me As He Is Concerned How I Rated Him!The Canceled Warranty And Gap Insurance Does Not Help Me As It Does Not Lower My Payments.The Refund Is Going To The Lien Holder!
[redacted]

Tell us why here...As a courtesy to our customer [redacted], our service manager has authorized a refund in the amount of $155 to cover the cost of the tire. The check was cut and sent out to Mr. Berlin on Thursday, March 2. [redacted] should be receiving this check in the next few days.

An additional amount of $42.39 has been submitted on 3/16 and sent out on 3/17. [redacted]n should be receiving this within the next few days.

Please let it be known we are working on a response for this complaint.  It is filed under our [redacted] store however the customer claims they visited our [redacted] dealership.  We will email the response within the next couple days. Our systems did not receive notification of this complaint until...

today due to an email server issue at our dealership and we sincerely apologize for the delay.

Our General Sales Manager, Billy [redacted] reached out to [redacted] as we still needed him to provide proof of address which is required for registration. We received the necessary information August 9th and sent [redacted] a dealer plate through overnight mail so he would be able to drive his [redacted]...

until we could process his registration.  We are currently waiting for our 3rd party company that processes out of state registrations to complete the paperwork. Once we receive the paperwork from them we will mail it to [redacted] via overnight mail. In the meantime, Mr. [redacted] is available if any questions or concerns arise.

Tell us why here...The sales management at Hoffman Ford Lincoln are attempting to set an appointment with [redacted] to have his embedded modem reprogrammed as well as to cancel the simonize charge. Hoffman ford Lincoln general sales manager has attempted to reach [redacted] on several occasions and has not heard any response back. [redacted] has not returned his call yet. We will be happy to assist when our customer calls to set a convenient time.

Hoffman Ford Lincoln Service Advisor, Tim F[redacted], reached out to [redacted] on 10/13/17 and set an appointment for 10/21/17. Our technicians found no problem with the brakes other than some flash rust causing slight noise which is from the weather. The ticking noise the customer stated he was...

hearing is normal and it caused by the high pressure injectors. All of this has been explained to [redacted]. The alignment concern does require another part and Tim has ordered the part and will reschedule an appointment to install.