Dearman's Carpets Plus Color Tile, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Complaint: Customer Service Issues- Murano Response: We apologize for the inconvenience that you experienced after the purchase of your Nissan MuranoAs a company policy, we offer to every customer the opportunity to protect their investment with a vehicle service contract in case a customer experiences mechanical issuesOur sales staff offered to Mrs [redacted] the ability to purchase a service protection, but she declined the assistanceWe also encouraged Mrs [redacted] to have the vehicle inspected by an outside party of her choosing prior to the purchase, which was also refusedIn addition, our service department offered assistance in reducing the price of replacing a transmission to 10% above cost of labor and partsWe have been working to resolve this issue but cannot further comment due to legal representation

Dear [redacted] we respect your opinion and regret that you feel that wayLike you mentioned since the beginning we have worked very hard to resolve your issues and ensure a great experience We have done the initial repairs at no cost to you and have promised you to waive half off your deductible toward any extended service contract claimIn the situation we have tried to explain to you that the documents you were signing was an authorization to allow us to diagnose the problem presented and that our labor rate is $an hourWe also tried to inform you that the agnostic is usually covered by the extended service contract for any covered claims and that we are still going to honor a promise for half off the deductible which is only $unless there is any uncovered item under your service contract which you have to pay additional, but truly did not anticipate any uncovered items as you have a bumper to bumper coverage( we stated disclaimer required by law) We tried to handle the situation in the best feasible way and have tried to explain this five or six times and we have informed you that we will be happy to cancel your extended service contract and refund the unused portion and if you're not happy but you continued making unreasonable demands to return the vehicleThen you informed us that you have recorded the whole conversation and we advised you that you are breaking the law as recorded conversation require prior consentTruly, we understand your frustration and still willing to help you resolve your issues, but please understand that we have to work within the rules and guidelines

***, we understand your concerns, but please understand the situation, as your warranty is completely not the issueWe apologize for the inconvenience of the transmission breakdown, but the warranty has covered it completelyThe issue here is strictly that your transmission repair was completed in alotted time that your warranty allowed and rental car was to be brought back, we contacted you times thru your work, home, cel, and email to bring the rental car backEnterprise rent a car has contacted you several times as wellYou chose to completely ignore all contactsAfter one week, enterprise reported the car stolen and dispatched a professional repo company, still upon face to face contact, you chose to be irrate with them!We understand the frustration regarding your transmission and worked with very hard to alleviate any inconvenience, but you caused this legal situation

We do apologize for the inconvenience and trouble that you experienced with the vehicleIt is our policy that we put each vehicle through a multi-point service inspection in order for our vehicles to be ready to sellOur company encouraged you to have the vehicle inspected by a mechanic of your
choosing, which you refused to doThe vehicle had no issue through test drive or when it departed the lotIn addition, you forgot to mention that you had the vehicle worked on by an outside mechanic after the purchaseWe offered you up to $1,towards a new vehicle but the offer was refusedOur offer still stands

*** We apologize that you did not have the best of experience with usWe understand your frustration and assure you that we try very hard to ensure 100% satisfaction in every dealingThe credit pulls were based on the credit application signed, and the concluded deal did not include your
name so no bank will report to your credit profileThe situation was that the income was misstated in the credit application,filled by yourself, and when it came to funding and income verification the bank backed out and we had to try different banks based on the new fact of limited incomeWe worked very hard to complete this deal and our vehicle was on the road with your niece and funding held up for a month. we understand the frustration on your side, but we truly don't believe that we have done anything wrong and Tom's comment was not to insult but to bring awareness to reality as you kept on stating how can you not get me approved with my 700+ score and he stated that with this type of income, banks would not finance or allow you to cosignWe truly appreciate the opportunity and wish you the best of luck

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On Friday I had my insurance company inspect what they could to insure no damages but they could not inspect the work that had been done then redoneMonday 5/23/I had to personally go to Midwest auto after finding out yet again they did not release my vehicle after I confirmed that they had what they needed and confirmed that the tow driver was still there which was after they refused to release my car to tow drivers on separate occasionsthe car was then towed to the Bmw store that same dayToday 5/26/16, I contacted the Bmw store to see if they found out what's wrong and Cassidy in the service department informed me that the cam shaft sensor was not put back properly so they had to properly fix that and clear the existing codes and are now still having problems trying to determine what is wrong with the car I believe Midwest auto has either sold me a lemon vehicle or has purposely damaged my carIf requested or needed I have emails and documentation of the dishonesty exhibited from the very first day I contacted them about the vehicleUntil I find out what is wrong with my vehicle this matter will remain open and I will do everything in my power to protect others from doing business with Midwest Auto Store They are fraudulent scammers and consumers need to be protected from these scammers.
Regards,
*** ***

In response to *** *** *** complaint, we would like to state the following:After review of multiple internal documents, including the notation of the amount of money received, we fully believe that the customer is not being truthful about the down payment put forth on his vehicleAfter nearly
a thousand transactions this year, and many thousands more in the past five years- we have never had an issue such as this oneTo suggest that we would mislead or lie to a customer about a payment received on a vehicle is completely untrue and 100% unfoundedHowever, as a sign of goodwill towards the customer- we chose to forgive this debt and move forward in our business with *** ***. In regards to *** *** complaint of services promised not performed, we have attached a copy of *** *** "We Owe" document as signed by him on the date of the vehicle sale, October 10thAs stated, we repaired a tire issue for the customer at the time of saleHis paperwork reads "Check tire clicking when stops full tire."The "We Owe" document is utilized in every vehicle sale to eliminate miscommunication between any of our departments and the customer themselvesUpon *** *** returning for additional work after the vehicle sale, our service manager consulted with him and determined that the issue he was requesting to be fixed was not, in any form, clear and in writingIt was EXPLICITLY stated to *** *** that if he had a verbal promise that was not noted in writing from a salesperson or manager, that he should confer with themThe manager that he had dealt with at the time of sale was not available until the next working week*** *** was instructed to return at that time and failed to do so. *** *** was NEVER denied serviceHe reviewed the document that is attached with the service manager and agreed himself, in his own words, that the document he had signed was not worded clearly nor was it clear to understandAt the time it was made extremely clear to *** *** the next steps he needed to take in order to ensure we could address his issue. All *** *** was asked to do was clarify this miscommunication with the sales manager he dealt with*** *** failed to do so

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

*** we regret that you did not have the best of experience for the experienceWe work very hard to deliver a professional experience and a realistic satisfaction to our customersAs a mechanic shop we sometimes have to go to the process of elimination, where is the most likely and the least
costly and in this situation before we have ruled that your vehicle engine chain has jumped we had To address the computer code for the sensorsAfter replacing the sensor the problem was not fixed and we determined that the engine must be broke down to investigate the issue internal to the engine We have advised you at that point that we prefer that the BMW store take a look at this as these engines tend to be more complicated and we have worked with them however it is not ours every day specialtyWe worked very hard to help you however It is our policy that we maintain utmost respect for all customers, and expect the same to our employees as we don't tolerate any verbal abuse toward our employees as well as accusationTo resolve the situation we have removed the sensor and waived all labor for you and we thank you for the opportunity, but respectfully ask you to take your business Somewhere else

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My niece and I both asked the business if they were only going to do one or two credit pullsWe were assured by the salesman Derrell Lowe that there would only be a coupleThis answer is incorrect that information was not correct which was given by me. As I stated in my original complaint, I do not want an apology from this businessI want this business to correct my credit bureau and advise each bureau that I am not a cosigner on any vehicle at this business.This careless activity was not told to me at the timeThe business is trying to mix apples and oranges to dance around the issue I am talking aboutThey caused my credit score to drop significantly and they need correct it with the credit bureaus.I should have been advised that more credit pulls were taking placeI was not. The response that Tom was only trying to make me realize something is correctHe wanted me to realize that he was being unprofessional by laughing at me and implying that I will not make enough money this year with just social security incomeHe handled the entire phone call very poorlyHe interrupted my family vacation and claimed to not know we were on vacationThe dealership knew we were on vacation and when Derrell Lowe was instructed by Tom to text me about the situation, my text starts out with, "could you give me a call, its important"I texted him to remind him we were on vacation and he apologized for calling while we were on vacation and told me I had to speak to TomI asked for his phone number and called and after that I had the worse experience ever with a finance personTom was very disrespectfulThat aside, all I want is for Tom to correct my credit bureau pulls with ALL of the banks I listed in the complaint.That is all I am asking of this dealership and this person Tom.
Regards,
*** ***

[redacted],  we truly apologize for the issues that you had experienced with the Mini Cooper that you purchased. As we discussed, we have attempted to discuss with you that we have provided you with a free warranty at the time of purchase to cover power-train components and it is valid nationwide....

As we advised, please proceed to making a claim against the warranty. We understand that it is inconvenient but it is only solution to get your vehicle in running condition.

[redacted], we truly apologize for the inconvenience and trouble that you had with your truck. It is our policy that all promises made to customer are written only and we have pulled the we owe you form that you signed indocating that there were no promises or owed items at time of delivery. However,...

please feel free to call me directly, [redacted] as I would like to personally look through these issues and see how we can assist. Thank you

Dear [redacted] we respect your opinion and regret that you feel that way. Like you mentioned since the beginning we have worked very hard to resolve your issues and ensure a great experience.  We have done the initial repairs at no cost to you and have promised you to waive half off your...

deductible toward any extended service contract claim. In the situation we have tried to explain to you that the documents you were signing was an authorization to allow us to diagnose the problem presented and that our labor rate is $98 an hour. We also tried to inform you that the agnostic is usually covered by the extended service contract for any covered claims and that we are still going to honor a promise for half off the deductible which is only $50 unless there is any uncovered item under your service contract which you have to pay additional, but truly did not anticipate any uncovered items as you have a bumper to bumper coverage( we stated normal disclaimer required by law).  We tried to handle the situation in the best feasible way and have tried to explain this five or six times and we have informed you that we will be happy to cancel your extended service contract and refund the unused portion and if you're not happy but you continued making unreasonable demands to return the vehicle... Then you informed us that you have recorded the whole conversation and we advised you that you are breaking the law as recorded conversation require prior consent. Truly, we  understand your frustration and still willing to help you resolve your issues, but please understand that we have to work within the rules and guidelines.

[redacted], we understand your concerns, but please understand the situation, as your warranty is completely not the issue. We apologize for the inconvenience of the transmission breakdown, but the warranty has covered it completely. The issue here is strictly that your transmission repair was completed...

in alotted time that your warranty allowed and rental car was to be brought back, we contacted you 7 times thru your work, home, cel, and email to bring the rental car back. Enterprise rent a car has contacted you several times as well. You chose to completely ignore all contacts. After one week, enterprise reported the car stolen and dispatched a professional repo company, still upon face to face contact, you chose to be irrate with them!. We understand the frustration regarding your transmission and worked with very hard to alleviate any inconvenience, but you caused this legal situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[redacted], we are truly sorry for the situation. We do admit that the sales person was not well educated about the warranty restriction due to the modification. When the policy was issued to you, the sales manager was not aware of the situation, which is our internal issue that we have set up multple...

trainings and guidelines to avoid any future reoccurence.  Few weeks later, upon your contact, we tried to help you handle and inspect the car, but you had a preference of another facility, which we had no issues with.  Based on the warranty claim filed, the determination was mad that the engine was severely damaged and the warranty was being denied due to the heavy modification.  we tried to work with the warranty company but it is truly within their guidelines and could not change the decision.  The car was heavily modified to generate a lot of power and was definitely driven very hard in a short period of time after leaving the dealership to generate such an extensive damage. we are not to point blame, but at that point, we could not admit responsibility to the full damage due to your handling of the vehicle, but offered a significant goodwill adjustment to help resolve the issue but you refused. our offer is still valid for your consideration

Complaint: Customer Service Issues- 2006 Murano Response: We apologize for the inconvenience that you experienced after the purchase of your 2006 Nissan Murano. As a company policy, we offer to every customer the opportunity to protect their investment with a vehicle service contract in case a...

customer experiences mechanical issues. Our sales staff offered to Mrs. [redacted] the ability to purchase a service protection, but she declined the assistance. We also encouraged Mrs. [redacted] to have the vehicle inspected by an outside party of her choosing prior to the purchase, which was also refused. In addition, our service department offered assistance in reducing the price of replacing a transmission to 10% above cost of labor and parts. We have been working to resolve this issue but cannot further comment due to legal representation.