Deb Shops, Incorporated

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Also, I was not so much upset with the fact that my order could not be cancelled, but more so the fact that I was going to be responsible for paying the shipping costs to my house and also to return the itemI did not think this was fair seeing as I called customer service before the item was shipped and told them I no longer wanted the item shipped Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] , Thank you for your response I will contact our District Manager to address the situation

Unfortunately ***'s complaint had never reached us at the Headquarters, where we would be more than happy to accommodate her. I have reached out to *** via phone and email offering her a refund in the amount of $for the defective merchandiseOnce we speak
with *** we will reimburse herThank you,
*** ***

I have issued this customer a full refund for this Revdex.com ComplaintFull amount refunded is $
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*** ***
e-Commerce Operations Manager

Hello ***,
I had spoken to our eComm team last week and was told that a pre-paid shipping label was initiated for you last Wednesday to return the unwanted order. You should have received it by now.
I also inquired about cancelling an on-line order was told
that once an order is placed, it is put in the queue to be processed for shipping to ensure that it is sent as soon as possible. Our Ecomm team will research to see if there is anything that can be done systemically to cancel an order that has been placed on-line.
I apologize for your inconvenience

Hello,
I apologize for the late response to your inquiries through our customer service email box.
Using the information provided, our credit services team has been able to locate the transaction, as well as the credit card that was used to make the purchase.
A credit has been issued today to your credit card in the amount of $38.97. This should be reflected on your next statement
Have a good day

Hello ***,
I worked with our Credit Card Services representative to research your transaction, and unfortunately could not locate it.
Per your letter, we searched for a transaction in the amount of $in store *** (*** ***, WI) on 06.19.14. As stated, we
did not have a transaction that matched that criteria
Can you please provide an approximate time that you were at the store and the last digits of the debit card that was used so that we may research further?
Thank you

[redacted],
I apologize for the inconvenience; however, our stores do not have the ability to credit a [redacted] account. The only option would be a store credit if you return the merchandise to the store.
What we can do for you is send you a pre-paid shipping label to return the...

unwanted items to our distribution center and, once received, your [redacted] account will be credited.  Would that be satisfactory?

[redacted],
I apologize for the problems that you have experienced with your exchange.  I have fowarded your information to our District Manager in the [redacted] area and have asked that he contact you by Monday.

Hello [redacted],
I apologize for the delay in responding to your inquiry.  I have worked with our eCommerce team and a check for your return shipping cost of $13.70 will be mailed to your home address.
Our eCommerce team will also work with Customer Service to ensure that the...

representatives are knowledgeable of our recent in-store return policy changes that went in effect on July 25.  Returns made at the store require that the merchandise is unworn, tags are attached and a receipt and photo ID are presented.
 Thank you for your message.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
I have not received one email from this lady, or any from the company. And if you never received the initial complaint at your "headquarters" then maybe you should train your staff better. And just FYI, I will not answer at 5 o'clock in the morning to a sales call, some people still do sleep just because you are making calls. Maybe you should check time changes before you start calling and waking everyone up, and your number is blocked when you call also, you may need to fix that also.
I would like a refund. I have already sent the shirt back, but again, I haven't received anything and it was delivered last week. This company has crappy customer servce all around, just give me my refund and I will be on my way. And please do not call me again.Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
As I stated in my complaint the money is not my top concern.  My bank cancelled and cut up my debit card, and the charge has now dropped off.  If this is the type of employees Deb Shops wants to represent them then I guarantee I will never shop at any location again.  It absolutely disgusts me that this is found to be acceptable.   We were in the store around 5:00 pm the first time and 7:15 pm the second time.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Also, I was not so much upset with the fact that my order could not be cancelled, but more so the fact that I was going to be responsible for paying the shipping costs to my house and also to return the item. I did not think this was fair seeing as I called customer service before the item was shipped and told them I no longer wanted the item shipped. 
Regards,
[redacted]

[redacted],
Thank you for your response.  I will contact our District Manager to address the situation.