Debbie's Pet Boutique

Initial Business Response / [redacted] (1000, 12, 2015/09/24) */ When I spoke to this customer about the product, I informed her that the Advantage is a consumable product and unfortunately I could only reimburse her for any unused productShe did not have any of the product but wanted the full value of the product she purchased backI explained to her that we do not offer any kind of money back guarantee for the product but that I would call the manufacturer to see what they could offer herI called the manufacturer and they told me to have the customer call them and they would be happy to send her a refundI let her know what the manufacturer had said but she told me she did not think she should have to do thatI then told her that unfortunately that was all I could doAs a retailer, we cannot offer refunds to everyone that brings us a receipt for an item they purchased and claim didn't work for themEvery retail store has set return policies that they followI would have been happy to refund her for any unused portion as that is what our return policy is

Initial Business Response /* (1000, 12, 2015/09/24) */
When I spoke to this customer about the product, I informed her that the Advantage is a consumable product and unfortunately I could only reimburse her for any unused productShe did not have any of the product but wanted the full value of
the product she purchased backI explained to her that we do not offer any kind of money back guarantee for the product but that I would call the manufacturer to see what they could offer herI called the manufacturer and they told me to have the customer call them and they would be happy to send her a refundI let her know what the manufacturer had said but she told me she did not think she should have to do thatI then told her that unfortunately that was all I could doAs a retailer, we cannot offer refunds to everyone that brings us a receipt for an item they purchased and claim didn't work for themEvery retail store has set return policies that they followI would have been happy to refund her for any unused portion as that is what our return policy is