Debbie's Pet Boutique Reviews (1)
Debbie's Pet Boutique Rating
Address: 19 Lane 6, Coventry, Rhode Island, United States, 02816
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www.debbiespetboutique
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Initial Business Response /* (1000, 12, 2015/09/24) */
When I spoke to this customer about the product, I informed her that the Advantage is a consumable product and unfortunately I could only reimburse her for any unused product. She did not have any of the product but wanted the full value of...
the product she purchased back. I explained to her that we do not offer any kind of money back guarantee for the product but that I would call the manufacturer to see what they could offer her. I called the manufacturer and they told me to have the customer call them and they would be happy to send her a refund. I let her know what the manufacturer had said but she told me she did not think she should have to do that. I then told her that unfortunately that was all I could do. As a retailer, we cannot offer refunds to everyone that brings us a receipt for an item they purchased and claim didn't work for them. Every retail store has set return policies that they follow. I would have been happy to refund her for any unused portion as that is what our return policy is.