I am responding to the complaint submitted to the Central Indiana Revdex.com by [redacted] recently forwarded to Rush Truck Center, Indianapolis ("Rush")I note that Mr [redacted] 's complaint does not provide specifics in connection with his complaints and does not provide any basis for the damages claimedHowever, I have looked into Rush's sale history of Mr [redacted] 's Peterbilt truck and the [redacted] Warranty.System Built Structures, Incthrough [redacted] purchased the Peterbilt used truck from Rush - Indianapolis on February 12, At that time, the truck had 360,milesMr [redacted] signed the Retail Sales Order which clearly states that Rush is not making any representations or warranties regarding the truckThe Retail Sales Order further states clearlythat the used truck was sold "AS IS." These concepts are well-known to consumers andparticularly to purchasers of commercial vehiclesMr [redacted] knew, and acknowledged by his signature on the Retail Sales Order, that he was purchasing a used truck "as is." Rush did not make any representations or warranties about the truck.At the time of sale, Mr [redacted] also purchased a [redacted] Warranty [redacted] is a separate company from Rush and is not an affiliate or subsidiary of Rush or any of its entitiesRush is not a party to the warranty contract between Mr [redacted] and [redacted] ***It is our understanding that [redacted] declined a warranty claim on Mr [redacted] 's truck engine based on their claim that Mr [redacted] violated the terms and conditions of the warranty by continuing to operate the truck for approximately twelve days with an impaired engine until the engine catastrophically failed, even after [redacted] requested he take the truck to a repair facilityThe terms governing coverage are between Mr [redacted] and [redacted] WarrantyDeterminations of coverage for components and failures in connection with the warranty are accordingly determined by [redacted] ***It is our understanding that Rush has not diagnosed or performed any repairs related to any claims under the warrantyRush did not in any way assume any responsibility or liability if a customer's claim is denied by a warranty company due to continued operation of an impaired vehicle.We regret that Mr [redacted] is not satisfied with the warranty product that he purchasedHowever, we have reviewed the sale of the truck and warranty and can find no basis for Mr [redacted] 's contentions of wrongdoing by RushWe appreciate the courtesy of allowing Rush to gather information and investigate this matterPlease do not hesitate to contact me if further information is needed.Sincerely,Julie W [redacted] Legal AssistantRush Enterprises, Inc
again, if the work was unsatifactory, why did the customer solicit our workers who cleaned there home to wor for them on there own outside of our company? the work was good enough for them to pay them directly but not good enough to pay or company?
We were scheduled to return to touch up some areas the customer was unhappy withEven though before our team left the customer said everything was fine...The crew was running behind that day and when we informed the customer she canceled the serviceThe customer then wanted to reschedule the redo a week after the initial cleaningOur policy is to return to the home within hours if the customer is unhappy which we attempted to do , and we do admit the crew was running late for this , but nevertheless the service still could have been completed but the customer declined
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint At no point during the conversation that I had with [redacted] did she tell me that I had to have to the cleaning the day that the crew was running late nor did she inform me of the 24hr windowFurthermore, she proceeded to make my appointment as if everything is fineShe did not inform me that this would be a new clean or that I had to payShe just told me that it wouldn't be a problem seeing how the crew was running so lateThis in itself is very misleading! And the main reason my I am persuing this complaintHad any of this information was given to me I would not have been so upset or offendedI really felt cheated of the services that I paid for but didn't get done rightAgain, I am not understanding how failure on your employee's lack of communication or lack of policy knowledge my issueI paid for a service and the expectation is that the service gets doneI have emails with picture attachment to [redacted] sent the following Monday after the service was doneIt's not as if I made a mess and are asking you all to clean my mess againThe mess was never cleaned correctly the first time.This speaks volumes about a company's work ethics and customer serviceI am truly disappointed in the response that I recievedThere was no accountability taken on behalf of the company Regards, **
The customer declined our offer, and has since went through there credit card company and got all the money back I don't know what else they want us to do since they have already received the money back and that's what they were requesting
I am responding to the complaint submitted to the Central Indiana Revdex.com by [redacted] recently forwarded to Rush Truck Center, Indianapolis ("Rush")I note that Mr [redacted] 's complaint does not provide specifics in connection with his complaints and does not provide any basis for the damages claimedHowever, I have looked into Rush's sale history of Mr [redacted] 's Peterbilt truck and the [redacted] Warranty.System Built Structures, Incthrough [redacted] purchased the Peterbilt used truck from Rush - Indianapolis on February 12, At that time, the truck had 360,milesMr [redacted] signed the Retail Sales Order which clearly states that Rush is not making any representations or warranties regarding the truckThe Retail Sales Order further states clearlythat the used truck was sold "AS IS." These concepts are well-known to consumers andparticularly to purchasers of commercial vehiclesMr [redacted] knew, and acknowledged by his signature on the Retail Sales Order, that he was purchasing a used truck "as is." Rush did not make any representations or warranties about the truck.At the time of sale, Mr [redacted] also purchased a [redacted] Warranty [redacted] is a separate company from Rush and is not an affiliate or subsidiary of Rush or any of its entitiesRush is not a party to the warranty contract between Mr [redacted] and [redacted] ***It is our understanding that [redacted] declined a warranty claim on Mr [redacted] 's truck engine based on their claim that Mr [redacted] violated the terms and conditions of the warranty by continuing to operate the truck for approximately twelve days with an impaired engine until the engine catastrophically failed, even after [redacted] requested he take the truck to a repair facilityThe terms governing coverage are between Mr [redacted] and [redacted] WarrantyDeterminations of coverage for components and failures in connection with the warranty are accordingly determined by [redacted] ***It is our understanding that Rush has not diagnosed or performed any repairs related to any claims under the warrantyRush did not in any way assume any responsibility or liability if a customer's claim is denied by a warranty company due to continued operation of an impaired vehicle.We regret that Mr [redacted] is not satisfied with the warranty product that he purchasedHowever, we have reviewed the sale of the truck and warranty and can find no basis for Mr [redacted] 's contentions of wrongdoing by RushWe appreciate the courtesy of allowing Rush to gather information and investigate this matterPlease do not hesitate to contact me if further information is needed.Sincerely,Julie W [redacted] Legal AssistantRush Enterprises, Inc
This customer was fully refundWe don't know why she wrote this complaint nor know why she would say this was a scamThis may be a competitor
again, if the work was unsatifactory, why did the customer solicit our workers who cleaned there home to wor for them on there own outside of our company? the work was good enough for them to pay them directly but not good enough to pay or company?
We were scheduled to return to touch up some areas the customer was unhappy withEven though before our team left the customer said everything was fine...The crew was running behind that day and when we informed the customer she canceled the serviceThe customer then wanted to reschedule the redo a week after the initial cleaningOur policy is to return to the home within hours if the customer is unhappy which we attempted to do , and we do admit the crew was running late for this , but nevertheless the service still could have been completed but the customer declined
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint At no point during the conversation that I had with [redacted] did she tell me that I had to have to the cleaning the day that the crew was running late nor did she inform me of the 24hr windowFurthermore, she proceeded to make my appointment as if everything is fineShe did not inform me that this would be a new clean or that I had to payShe just told me that it wouldn't be a problem seeing how the crew was running so lateThis in itself is very misleading! And the main reason my I am persuing this complaintHad any of this information was given to me I would not have been so upset or offendedI really felt cheated of the services that I paid for but didn't get done rightAgain, I am not understanding how failure on your employee's lack of communication or lack of policy knowledge my issueI paid for a service and the expectation is that the service gets doneI have emails with picture attachment to [redacted] sent the following Monday after the service was doneIt's not as if I made a mess and are asking you all to clean my mess againThe mess was never cleaned correctly the first time.This speaks volumes about a company's work ethics and customer serviceI am truly disappointed in the response that I recievedThere was no accountability taken on behalf of the company Regards, **
The customer declined our offer, and has since went through there credit card company and got all the money back I don't know what else they want us to do since they have already received the money back and that's what they were requesting
We will reach out to the customer and reschedule the cleaning