the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
The real problem is the work performed was not worthy of the cost of $154 for "deep cleaning" that was sub-standard in many ways. Revive was over paid for the work performed.
I am responding to the complaint submitted to the Central Indiana Revdex.com by [redacted] recently forwarded to Rush Truck Center, Indianapolis ("Rush"). I note that Mr. [redacted]'s complaint does not provide specifics in connection with his complaints and does not provide any basis...
for the damages claimed. However, I have looked into Rush's sale history of Mr. [redacted]'s 2014 Peterbilt truck and the [redacted] Warranty.System Built Structures, Inc. through [redacted] purchased the 2014 Peterbilt used truck from Rush - Indianapolis on February 12, 2016. At that time, the truck had 360,853 miles. Mr. [redacted] signed the Retail Sales Order which clearly states that Rush is not making any representations or warranties regarding the truck. The Retail Sales Order further states clearlythat the used truck was sold "AS IS." These concepts are well-known to consumers andparticularly to purchasers of commercial vehicles. Mr. [redacted] knew, and acknowledged by his signature on the Retail Sales Order, that he was purchasing a used truck "as is." Rush did not make any representations or warranties about the truck.At the time of sale, Mr. [redacted] also purchased a [redacted] Warranty. [redacted] is a separate company from Rush and is not an affiliate or subsidiary of Rush or any of its entities. Rush is not a party to the warranty contract between Mr. [redacted] and [redacted]. It is our understanding that [redacted] declined a warranty claim on Mr. [redacted]'s truck engine based on their claim that Mr. [redacted] violated the terms and conditions of the warranty by continuing to operate the truck for approximately twelve days with an impaired engine until the engine catastrophically failed, even after [redacted] requested he take the truck to a repair facility. The terms governing coverage are between Mr. [redacted] and [redacted] Warranty. Determinations of coverage for components and failures in connection with the warranty are accordingly determined by [redacted]. It is our understanding that Rush has not diagnosed or performed any repairs related to any claims under the warranty. Rush did not in any way assume any responsibility or liability if a customer's claim is denied by a warranty company due to continued operation of an impaired vehicle.We regret that Mr. [redacted] is not satisfied with the warranty product that he purchased. However, we have reviewed the sale of the truck and warranty and can find no basis for Mr. [redacted]'s contentions of wrongdoing by Rush. We appreciate the courtesy of allowing Rush to gather information and investigate this matter. Please do not hesitate to contact me if further information is needed.Sincerely,Julie W[redacted]Legal AssistantRush Enterprises, Inc.
This is the first we heard about this . The customer had not reached out to us to resolve. We have a 24 hour satisfaction guarantee on all our services which means if the customer lets us know we come back out and fix the problem at no additional cost.
We were scheduled to return to touch up some areas the customer was unhappy with. Even though before our team left the customer said everything was fine...The crew was running behind that day and when we informed the customer she canceled the service. The customer then wanted to reschedule the redo...
a week after the initial cleaning. Our policy is to return to the home within 24 hours if the customer is unhappy which we attempted to do , and we do admit the crew was running late for this , but nevertheless the service still could have been completed but the customer declined...
We offered to send a crew back out to reclean the areas the customer said was missed . We offered this the same day the customer contacted us. The customer declined. We also offered to do a partial refund , the customer also declined that. The customer wanted a full refund which would be in order if...
we did not do any work but that's not the case here . Inadequate work we could have fixed or given a partial refund but the customer declined
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
At no point during the conversation that I had with [redacted] did she tell me that I had to have to the cleaning the day that the crew was running late nor did she inform me of the 24hr window. Furthermore, she proceeded to make my appointment as if everything is fine. She did not inform me that this would be a new clean or that I had to pay. She just told me that it wouldn't be a problem seeing how the crew was running so late. This in itself is very misleading! And the main reason my I am persuing this complaint. Had any of this information was given to me I would not have been so upset or offended. I really felt cheated of the services that I paid for but didn't get done right. Again, I am not understanding how failure on your employee's lack of communication or lack of policy knowledge my issue. I paid for a service and the expectation is that the service gets done. I have emails with picture attachment to [redacted] sent the following Monday after the service was done. It's not as if I made a mess and are asking you all to clean my mess again. The mess was never cleaned correctly the first time.This speaks volumes about a company's work ethics and customer service. I am truly disappointed in the response that I recieved. There was no accountability taken on behalf of the company.
Regards,
**
The customer declined our offer, and has since went through there credit card company and got all the money back. I don't know what else they want us to do since they have already received the money back and that's what they were requesting.
again, if the work was unsatifactory, why did the customer solicit our workers who cleaned there home to wor for them on there own outside of our company? the work was good enough for them to pay them directly but not good enough to pay or company?
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
The real problem is the work performed was not worthy of the cost of $154 for "deep cleaning" that was sub-standard in many ways. Revive was over paid for the work performed.
I am responding to the complaint submitted to the Central Indiana Revdex.com by [redacted] recently forwarded to Rush Truck Center, Indianapolis ("Rush"). I note that Mr. [redacted]'s complaint does not provide specifics in connection with his complaints and does not provide any basis...
for the damages claimed. However, I have looked into Rush's sale history of Mr. [redacted]'s 2014 Peterbilt truck and the [redacted] Warranty.System Built Structures, Inc. through [redacted] purchased the 2014 Peterbilt used truck from Rush - Indianapolis on February 12, 2016. At that time, the truck had 360,853 miles. Mr. [redacted] signed the Retail Sales Order which clearly states that Rush is not making any representations or warranties regarding the truck. The Retail Sales Order further states clearlythat the used truck was sold "AS IS." These concepts are well-known to consumers andparticularly to purchasers of commercial vehicles. Mr. [redacted] knew, and acknowledged by his signature on the Retail Sales Order, that he was purchasing a used truck "as is." Rush did not make any representations or warranties about the truck.At the time of sale, Mr. [redacted] also purchased a [redacted] Warranty. [redacted] is a separate company from Rush and is not an affiliate or subsidiary of Rush or any of its entities. Rush is not a party to the warranty contract between Mr. [redacted] and [redacted]. It is our understanding that [redacted] declined a warranty claim on Mr. [redacted]'s truck engine based on their claim that Mr. [redacted] violated the terms and conditions of the warranty by continuing to operate the truck for approximately twelve days with an impaired engine until the engine catastrophically failed, even after [redacted] requested he take the truck to a repair facility. The terms governing coverage are between Mr. [redacted] and [redacted] Warranty. Determinations of coverage for components and failures in connection with the warranty are accordingly determined by [redacted]. It is our understanding that Rush has not diagnosed or performed any repairs related to any claims under the warranty. Rush did not in any way assume any responsibility or liability if a customer's claim is denied by a warranty company due to continued operation of an impaired vehicle.We regret that Mr. [redacted] is not satisfied with the warranty product that he purchased. However, we have reviewed the sale of the truck and warranty and can find no basis for Mr. [redacted]'s contentions of wrongdoing by Rush. We appreciate the courtesy of allowing Rush to gather information and investigate this matter. Please do not hesitate to contact me if further information is needed.Sincerely,Julie W[redacted]Legal AssistantRush Enterprises, Inc.
This is the first we heard about this . The customer had not reached out to us to resolve. We have a 24 hour satisfaction guarantee on all our services which means if the customer lets us know we come back out and fix the problem at no additional cost.
We were scheduled to return to touch up some areas the customer was unhappy with. Even though before our team left the customer said everything was fine...The crew was running behind that day and when we informed the customer she canceled the service. The customer then wanted to reschedule the redo...
a week after the initial cleaning. Our policy is to return to the home within 24 hours if the customer is unhappy which we attempted to do , and we do admit the crew was running late for this , but nevertheless the service still could have been completed but the customer declined...
We offered to send a crew back out to reclean the areas the customer said was missed . We offered this the same day the customer contacted us. The customer declined. We also offered to do a partial refund , the customer also declined that. The customer wanted a full refund which would be in order if...
we did not do any work but that's not the case here . Inadequate work we could have fixed or given a partial refund but the customer declined
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
At no point during the conversation that I had with [redacted] did she tell me that I had to have to the cleaning the day that the crew was running late nor did she inform me of the 24hr window. Furthermore, she proceeded to make my appointment as if everything is fine. She did not inform me that this would be a new clean or that I had to pay. She just told me that it wouldn't be a problem seeing how the crew was running so late. This in itself is very misleading! And the main reason my I am persuing this complaint. Had any of this information was given to me I would not have been so upset or offended. I really felt cheated of the services that I paid for but didn't get done right. Again, I am not understanding how failure on your employee's lack of communication or lack of policy knowledge my issue. I paid for a service and the expectation is that the service gets done. I have emails with picture attachment to [redacted] sent the following Monday after the service was done. It's not as if I made a mess and are asking you all to clean my mess again. The mess was never cleaned correctly the first time.This speaks volumes about a company's work ethics and customer service. I am truly disappointed in the response that I recieved. There was no accountability taken on behalf of the company.
Regards,
**
The customer declined our offer, and has since went through there credit card company and got all the money back. I don't know what else they want us to do since they have already received the money back and that's what they were requesting.
again, if the work was unsatifactory, why did the customer solicit our workers who cleaned there home to wor for them on there own outside of our company? the work was good enough for them to pay them directly but not good enough to pay or company?
This customer was fully refund. We don't know why she wrote this complaint nor know why she would say this was a scam. This may be a competitor.
We will reach out to the customer and reschedule the cleaning.