Debco Cleaning Solutions

Please see attachment of contractAt around 11-11:pm I received a voice message from a previous customer of mine from [redacted] In the voice message (that I saved for who ever would like to hear it) miss beers stated that there was a dead animal inside one of her air ducts and that she wanted them cleaned againI called her right away and spoke with her and we made a appointment for the next day on 12/11/When I arrived [redacted] brought me to the area where the smell was coming from and I asked me if I smelt anything? I said no I also said that more then likey there is no dead animal or mice because I've had to remove dead mice before and I would noticed it right away if that was the caseI asked her if she still would like me to clean the air ducts and she said yesI wrote up the contract and she signedI cleaned and sanitized all the air ducts and took a picture down the one that she said that there was a dead animal There was nothingI showed her the picture and proceeded with the workAt the end of the job I installed a filter for FREE To help with any odors or future odorsAS it says in my contract at the bottom where she signed in the acceptance of work to be performed" results may vary" I cleaned all the ducts in the home spent over hours there and thoroughly checked ,cleaned, and sanitized every air duct and ventIf there was still and odor then the duct would have to be replacedAs iv already responded in the previous emails that I also sent to the Revdex.com to try to resolve this matter I will refund $for the one vent that she claims I did not clean( even though I have a picture that shows all the way down the duct and clearly shows nothing in there)But to refund for the whole job, time of service, quick response ON SHORT NOTICE/Emergency service calland confirmed no dead animals .As I stated in my first response to Miss Beers "No" I will not refund for the whole service I hope this matter can get resolved and we can move forward with the New Year Any other questions feel free to email meStephen C [redacted] (Owner) DEBCO SERVICES++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ From: [redacted] Sent: Sunday, December 13, 8:AM To: STEPHEN C [redacted] Subject: Re: Concerns about service performed Steve,I generally do not complain about services rendered, or ask for reimbursement, however, the job we hired Debco for, which was cleaning the air ducts, was not done Yes, we are concerned about the specific vent I originally called you about, and now, because it was not cleaned out, I have to assume the other vents are also still dirty Therefore, I would like to be reimbursed my entire payment of $230, because the service Debco was hired for was not done The air ducts are not clean If you have a supervisor, please have him contact me, or forward contact information to me, and I will get in touch If there is not a supervisor, I will expect a check, for the full amount, by the end of the week My phone number again is ###-###-#### [redacted] *** Thank you for your prompt attention[redacted] Sent from my iPad On Dec 12, 2015, at 2:PM, STEPHEN C [redacted] I'm sorry but I cannot reimburse you for a whole air duct cleaning job that was requested by youI was there for over hours cleaning all the ducts If its that vent that is the concern I can reimburse you $for the one vent where the concern was but to reimburse for the whole job and time of service no sorry I was able to come out on short notice and perform the requested work.Steve Debco Sent from my iPhone On Dec 12, 2015, at 10:AM, [redacted] Sent from my iPadFrom: [redacted] Date: December 12, at 10:37:AM EST To: [email protected] Subject: Concerns about service performedTo Whom it may Concern, Hi My husband and I hired Debco services to clean our ducts yesterday, December 11, 2015, due to a terrible odor emitted when the heat was turned on The smell was concentrated to one particular vent After all of the vents were cleaned, and sanitized, the odor still remained It appeared there was nothing in the vents from the pictures taken by Steve, the technician, however that was not the case While we appreciate his suggestions on potential causes of the odor, we ended up taking the vent duct apart Inside, was a gel capsule vitamin, that when heated, broke and created the scent It was stuck to the side of the duct work, no more than 5-feet from the vent register I am writing to discuss reimbursement for the service that was not properly performed Please contact me as soon as possible, to discuss this issueMy phone number is ###-###-####I look forward to hearing from you to resolve this matterSincerely, [redacted] Sent from my iPad

I am sticking with my original response Steve Cappiello Debco

Complaint: ***
I am rejecting this response because: Please see attached items as mentioned in my statement belowAs stated in my original complaint, the work Debco Services was hired for, was not doneWhile I appreciate the quick response to my phone call, it is irrelevant as far as this complaint, and the work Debco was hired for Yes, I did say it smelled like a dead animal, however, Debco was hired to clean all the vents in order to remove ANY item that was causing the odor, not just a dead animal All of the vents were included in this cleaning to ensure the item was removed, and it was notWhen the vent was taken apart, by us, a burned vitamin was there It was easy enough to remove with the gentle tap of a broom handle, and therefore should have been removed without a problem during the cleaning processPlease see the attachments of the burned vitamin in the vent, as well as a size comparison picture
In MrC*** previous email, he states he did not smell anything, however, on the service order, he wrote there is a "musty odor coming from the air duct", which shows he did smell something He included the filter because of the odor he smelled Also included on the service order is a deoderization process, not sanitation In any case, the vents were not deodorized, or sanitized, as the smell still remained Please see attachment of the service orderAs written in my original emails to MrC***, and my complaint through Revdex.com, I am asking for a full refund of device not performedI too, hope this matter can be resolved appropriately, and professionally by MrC*** and Debco ServicesSincerely,
*** ***

Complaint: ***
I am rejecting this response because: Please see attached items as mentioned in my statement below.As stated in my original complaint, the work Debco Services was hired for, was not done.While I appreciate the quick response to my phone call, it is irrelevant as far as this complaint, and the work Debco was hired for Yes, I did say it smelled like a dead animal, however, Debco was hired to clean all the vents in order to remove ANY item that was causing the odor, not just a dead animal All of the vents were included in this cleaning to ensure the item was removed, and it was notWhen the vent was taken apart, by us, a burned vitamin was there It was easy enough to remove with the gentle tap of a broom handle, and therefore should have been removed without a problem during the cleaning processPlease see the attachments of the burned vitamin in the vent, as well as a size comparison picture In MrC*** previous email, he states he did not smell anything, however, on the service order, he wrote there is a "musty odor coming from the air duct", which shows he did smell something He included the filter because of the odor he smelled Also included on the service order is a deoderization process, not sanitation In any case, the vents were not deodorized, or sanitized, as the smell still remained Please see attachment of the service order.As written in my original emails to MrC***, and my complaint through Revdex.com, I am asking for a full refund of device not performed.I too, hope this matter can be resolved appropriately, and professionally by MrC*** and Debco Services.Sincerely,
*** ***

Please see attachment of contract
"">At around 11-11:pm I received a voice message from a previous customer of mine from [redacted] In the voice message (that I saved for who ever would like to hear it) miss beers stated that there was a dead animal inside one of her air ducts and that she wanted them cleaned againI called her right away and spoke with her and we made a appointment for the next day on 12/11/When I arrived [redacted] brought me to the area where the smell was coming from and I asked me if I smelt anything? I said no I also said that more then likey there is no dead animal or mice because I've had to remove dead mice before and I would noticed it right away if that was the caseI asked her if she still would like me to clean the air ducts and she said yesI wrote up the contract and she signedI cleaned and sanitized all the air ducts and took a picture down the one that she said that there was a dead animal There was nothingI showed her the picture and proceeded with the workAt the end of the job I installed a filter for FREE To help with any odors or future odorsAS it says in my contract at the bottom where she signed in the acceptance of work to be performed" results may vary" I cleaned all the ducts in the home spent over hours there and thoroughly checked ,cleaned, and sanitized every air duct and ventIf there was still and odor then the duct would have to be replacedAs iv already responded in the previous emails that I also sent to the Revdex.com to try to resolve this matter I will refund $for the one vent that she claims I did not clean( even though I have a picture that shows all the way down the duct and clearly shows nothing in there)But to refund for the whole job, time of service, quick response ON SHORT NOTICE/Emergency service calland confirmed no dead animals .As I stated in my first response to Miss Beers "No" I will not refund for the whole service I hope this matter can get resolved and we can move forward with the New Year Any other questions feel free to email meStephen C[redacted] (Owner) DEBCO SERVICES
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ From: [redacted]Sent: Sunday, December 13, 8:AMTo: STEPHEN C[redacted]Subject: Re: Concerns about service performed
Steve,
I generally do not complain about services rendered, or ask for reimbursement, however, the job we hired Debco for, which was cleaning the air ducts, was not done Yes, we are concerned about the specific vent I originally called you about, and now, because it was not cleaned out, I have to assume the other vents are also still dirty Therefore, I would like to be reimbursed my entire payment of $230, because the service Debco was hired for was not done The air ducts are not clean
If you have a supervisor, please have him contact me, or forward contact information to me, and I will get in touch If there is not a supervisor, I will expect a check, for the full amount, by the end of the week
My phone number again is ###-###-####
[redacted]
Thank you for your prompt attention[redacted]
Sent from my iPad
On Dec 12, 2015, at 2:PM, STEPHEN C[redacted]
I'm sorry but I cannot reimburse you for a whole air duct cleaning job that was requested by youI was there for over hours cleaning all the ducts If its that vent that is the concern I can reimburse you $for the one vent where the concern was but to reimburse for the whole job and time of service no sorry I was able to come out on short notice and perform the requested workSteve
Debco Sent from my iPhone
On Dec 12, 2015, at 10:AM, [redacted]
Sent from my iPad
From: [redacted]Date: December 12, at 10:37:AM ESTTo: [email protected]: Concerns about service performed
To Whom it may Concern, Hi My husband and I hired Debco services to clean our ducts yesterday, December 11, 2015, due to a terrible odor emitted when the heat was turned on The smell was concentrated to one particular vent After all of the vents were cleaned, and sanitized, the odor still remained It appeared there was nothing in the vents from the pictures taken by Steve, the technician, however that was not the case While we appreciate his suggestions on potential causes of the odor, we ended up taking the vent duct apart Inside, was a gel capsule vitamin, that when heated, broke and created the scent It was stuck to the side of the duct work, no more than 5-feet from the vent register I am writing to discuss reimbursement for the service that was not properly performed Please contact me as soon as possible, to discuss this issueMy phone number is ###-###-####I look forward to hearing from you to resolve this matterSincerely, [redacted] Sent from my iPad

Please see attachment of contractAt around 11-11:15 pm I received a voice message from a previous customer of mine from 2013 [redacted] . In the voice message (that I saved for who ever would like to hear it) miss beers stated that there was a dead animal inside one of her air ducts and that...

she wanted them cleaned again. I called her right away and spoke with her and we made a appointment for the next day on 12/11/2015. When I arrived [redacted] brought me to the area where the smell was coming from and I asked me if I smelt anything? I said no . I also said that more then likey there is no dead animal or mice because I've had to remove dead mice before and I would noticed it right away if that was the case. I asked her if she still would like me to clean the air ducts and she said yes. I wrote up the contract and she signed. I cleaned and sanitized all the air ducts and took a picture down the one that she said that there was a dead animal . There was nothing. I showed her the picture and proceeded with the work. At the end of the job I installed a filter for FREE . To help with any odors or future odors. AS it says in my contract at the bottom where she signed  in the acceptance of work to be performed" results may vary" I cleaned all the ducts in the home spent over 3 hours there and thoroughly checked ,cleaned, and sanitized every air duct and vent. If there was still and odor then the duct would have to be replaced. As iv already responded in the previous emails that I also sent to the Revdex.com to try to resolve this matter I will refund $15.00 for the one vent that she claims I did not clean( even though I have a picture that shows all the way down the duct and clearly shows nothing in there). But to refund for the whole job, time of service, quick response ON SHORT NOTICE/Emergency service call. and confirmed no dead animals  .As I stated in my first response to Miss Beers "No" I will not refund for the whole service.  I hope this matter can get resolved and we can move forward with the New Year . Any other questions feel free to email me. Stephen C[redacted] (Owner) DEBCO SERVICES++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ From: [redacted] Sent: Sunday, December 13, 2015 8:49 AM To: STEPHEN C[redacted] Subject: Re: Concerns about service performed Steve,I generally do not complain about services rendered, or ask for reimbursement, however, the job we hired Debco for, which was cleaning the air ducts, was not done.  Yes, we are concerned about the specific vent I originally called you about, and now, because it was not cleaned out, I have to assume the other vents are also still dirty.  Therefore, I would like to be reimbursed my entire payment of $230, because the service Debco was hired for was not done.  The air ducts are not clean.  If you have a supervisor, please have him contact me, or forward contact information to me, and I will get in touch.  If there is not a supervisor, I will expect a check, for the full amount, by the end of the week.  My phone number again is ###-###-####[redacted] Thank you for your prompt attention.[redacted] Sent from my iPad On Dec 12, 2015, at 2:58 PM, STEPHEN C[redacted]I'm sorry but I cannot reimburse you for a whole air duct cleaning job that was requested by you. I was there for over 3 hours cleaning all the ducts . If its that 1 vent that is the concern I can reimburse you $15.00 for the one vent where the concern was but to reimburse for the whole job and time of service no sorry . I was able to come out on short notice and perform the requested work.Steve Debco  Sent from my iPhone On Dec 12, 2015, at 10:40 AM, [redacted] Sent from my iPadFrom: [redacted] Date: December 12, 2015 at 10:37:29 AM EST To: [email protected] Subject: Concerns about service performedTo Whom it may Concern, Hi.  My husband and I hired Debco services to clean our ducts yesterday, December 11, 2015, due to a terrible odor emitted when the heat was turned on.  The smell was concentrated to one particular vent.  After all of the vents were cleaned, and sanitized, the odor still remained.  It appeared there was nothing in the vents from the pictures taken by Steve, the technician, however that was not the case.  While we appreciate his suggestions on potential causes of the odor, we ended up taking the vent duct apart.  Inside, was a gel capsule vitamin, that when heated, broke and created the scent.  It was stuck to the side of the duct work, no more than 5-6 feet from the vent register.   I am writing to discuss reimbursement for the service that was not properly performed.  Please contact me as soon as possible, to discuss this issue. My phone number is ###-###-####. I look forward to hearing from you to resolve this matter. Sincerely, [redacted] Sent from my iPad

I am sticking with my original response .   Steve Cappiello Debco