Deborah A. Shoemaker DMD

Business Response to a Complaint Complaint ID#: *** Company Name: S*** *** *** Company Contact: *** *** Company Phone: 8*** Company Email: *** Person Who Sent the Complaint: *** *** Staff
Member: Response: We are sorry you were dissatisfied with our officeIt is true that we generally charge a $fee for missed appointments that were canceled without sufficient noticeThis is a common practice amongst medical offices and is explained in the financial policy we have all patients signThat being said, we certainly understand that circumstances arise and there are times when sufficient notice cannot be providedWe are sympathetic to this and will work with anyone who has a problem meeting this requirement and communicates this to us in a respectful mannerOur records indicate two appointments were broken without sufficient noticeYou have indicated to us that you would like a copy of your records to take to another officeWe will be happy to assist you with this and will neither actively pursue collection of this fee nor communicate to any credit or collection agencyOur records will indicate that you are no longer an active patient and your balance will be set to $We wish you the best in your search for a dental office that can better meet your needsSent on: 3/10/2:42:PM