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Deborah P. Kilgore, DDS, PLLC

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Deborah P. Kilgore, DDS, PLLC Reviews (1)

They won't forward my full mouth panaoramic xrays to my new dentist.They have them I know because I was shown the xrays on my first visit there.They won't send my full mouth xrays to my new dentist,I know they have them because they showed them on my first visit.Desired Settlementsend my full mouth panaromic xray by email to new dentistBusiness Response Contact Name and Title: [redacted], Office AsstContact Phone: [redacted]Contact Email: [redacted]In response to [redacted] complaint-He was displeased with us because the dental codes used to file each visit caused a balance of $81 to be incurred to the patient. Once this was brought to our attention we agreed to adjust the fee of $81. He sent a money order on August 28, 2013 at which time we had written off the balance and mailed the money back to him with an apology. He again sent the money back to so we therefore debited the account to match the payment. I have a release authorization letter dated February 5, 2014 in file to the new dentist requesting his xrays. I spoke with the office manager of [redacted] and they have received the bitewing xrays. The other xrays he speaks of were from his dentist previous to our office. We absolutely positively never refuse to forward xrays to other dental offices when requested. We have done all we can do to please [redacted] and have followed up with all requests made by him. We maintain a highly professional office with all of our patients best interest in mind. We are very sorry [redacted] feels as he does but his oral care is of the utmost importance to our office. We hope this response will clear up any issues and look forward to a prompt response from your organization.

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Description: Dentists

Address: 1312 Commerce Dr, New Bern, North Carolina, United States, 28562-2212

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