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Debra's Classic Cleaning

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Debra's Classic Cleaning Reviews (2)

In regards to this complaint here is my account of what happened*** * called my business on March 1st, requesting the price for 3hrs of cleaning servicesI told her my cost was $50hr and the cost would be $in which she replied "I have master degrees I would never pay that price"
The call only lasted a few minutes an I thanks for calling hung upShe called back a couple of times that day and a total of times within the next couple daysI finally agreed to go out to her home and give her a formal estimateA few days later I went out and looked at the home which was still going to be $for 3hrsAfter minutes of discussion I agreed to do 3hrs for $giving her a $discount to help her outShe again claimed that she could not afford the $but that she would get part of the money from her sonThe appt was made for March 20th at 9amShe also inquired what the additional price would be if the time exceeded 3hrs? I told her it would be the regular rate of $as I had already given her a discount of $In which she agreedI also advised her to check my website debrasclassiccleaning.com for pricing. She continued to call me asking if I could clean the home for $in which I reminded her she was already getting a $discountAt that point I had to block her so she would not call anymoreShe was able to call me from a different number and send some sort of an email textingI asked her if she would just like to cancel the appointment and she said no the $would be fineI told her she did not need to call me anymore that I would remind her of the appointment as it grew nearI kept the number blocked as I knew she could send the text if she needed to contact me.On March 20th I provided the services to a very different ***She was pleasant and we conversed about our children, marriages, and our lives as parentsShe told me she had not eaten in days and I advised her to eat somethingShe constantly asked me if I was going to finish the job in 3hrs and I told her I can stop at the 3hrs timeShe replied "No I need the whole house done"She told me I did not have to vacuum the living room rug to save timeThe job took a little over hoursI gave her the total of $and she asked me to write out the check and she would sign itI told her I would try and find another cleaner for her at a cheaper priceShe told me she would just use me again but I was not comfortable with coming back after the whole calling ordealShe thanked me and I left.A couple of days later she gave me a tar review on *** which totally surprised me as I thought the cleaning went wellWhen I called her she said I owed her $I explained that the job took longer and I had already given her a discount and would not be giving her a refund as I did the job I was paid forThen I received this complaintShe has left messages on my phone claiming she was going to take me to small claims court and sue me for elder abuseI have since review her on *** in which I saw that she has at least reviews and of them are star reviews to businessI contacted the Rocklin police dept who told me to not contact her and to continue to block her in hopes that she would move on and forget about itI have included some of the reviews from *** of my business, and some from her *** pageThis might give a little insight to the state of mind we are dealing with

I am rejecting this response because: She never told me she charges $an hour. She agreed to clean my house for $100, never stated that it was only for hrs. She was only here 1/hours and charged me for a full hour. She said she had the time to vacuum my living room but never did vacuum and she still had l/hour left to clean. I have never paid more than $to have the house cleaned. The upstairs bathroom was a real mess when she finished cleaning. As far as I am concerned she owes $since she said she would clean the whole house for $100. I am sure she does this to most seniors

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Address: Rocklin, California, United States, 95765

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