This letter is in response to *** *** inquiryI want to apologize for taking so long to answer this complaintThe customer *** *** has only been to our shop one time. He called and asked if we could align his 1995]aguar X]S
He said he had been at three different shops and they
told him to give us a call When you align an X]S, if the rear camber
needs to be adjusted you have to shim the rear at the stub axles which are at the differential When we moved the axles
we saw the inner bearings where badWe advised him it needed bearings and we could replace them at that time with
no additional labor, to save him moneyWe never replaced the outer bearings We never heard from *** *** again until this letter cameIf he would have called us, I would have explained to him
It has also been over years and miles We never replaced the outer hub bearings, so therefor I don't see ho\v we are responsible for his problem We have been in business for yearsAnd in those years this is the.first inquiry we have hadI have included a copy of the original invoiceIf you have any questions, please call me at the number listed below
The picture I'm sending is for the bearings we replaced They are the stub axle bearings at the differentialWhen we moved the axles to shim the axles for the alignment we found the bearings had playWe replaced those bearings. The bearings he is talking about are the outer bearings at the wheelsWe never touched those outer bearings
Please see the two enclosed picturesIf you have any questions or concerns, please feel free to give me a call
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The invoice I have from the shop very clearly shows that the rear bearings (inner and outer) were replaced as a set. You cannot replace one without the otherSeals and grease were black/charred (see the attached picture DCP_1797.jpg) -- this is inconsistent with the business-owner statement.
I have saved the parts which he claims were replaced as part of the alignment (see the attached picture DCP_1810.jpg), and it is crystal clear form inspecting them that they are the original years old pieces]
This letter is in response to *** *** inquiryI want to apologize for taking so long to answer this complaintThe customer *** *** has only been to our shop one time. He called and asked if we could align his 1995]aguar X]S
He said he had been at three different shops and they
told him to give us a call When you align an X]S, if the rear camber
needs to be adjusted you have to shim the rear at the stub axles which are at the differential When we moved the axles
we saw the inner bearings where badWe advised him it needed bearings and we could replace them at that time with
no additional labor, to save him moneyWe never replaced the outer bearings We never heard from *** *** again until this letter cameIf he would have called us, I would have explained to him
It has also been over years and miles We never replaced the outer hub bearings, so therefor I don't see ho\v we are responsible for his problem We have been in business for yearsAnd in those years this is the.first inquiry we have hadI have included a copy of the original invoiceIf you have any questions, please call me at the number listed below
The picture I'm sending is for the bearings we replaced They are the stub axle bearings at the differentialWhen we moved the axles to shim the axles for the alignment we found the bearings had playWe replaced those bearings. The bearings he is talking about are the outer bearings at the wheelsWe never touched those outer bearings
Please see the two enclosed picturesIf you have any questions or concerns, please feel free to give me a call
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The invoice I have from the shop very clearly shows that the rear bearings (inner and outer) were replaced as a set. You cannot replace one without the otherSeals and grease were black/charred (see the attached picture DCP_1797.jpg) -- this is inconsistent with the business-owner statement.
I have saved the parts which he claims were replaced as part of the alignment (see the attached picture DCP_1810.jpg), and it is crystal clear form inspecting them that they are the original years old pieces]