Debt 2 Wealth

We inform our patients on their first visit, as we did with this patient, of the following: “You are responsible for charges incurred during the course of treatmentAs a courtesy, we will contact your insurance company in order to verify your benefits and your applicable copayment,
deductible and/or coinsurance amountsThis is an estimate provided by your insurance carrier to usIt is only upon claim submittal and processing (which can take up to days or more) that we are informed by your insurance company of the actual portion you owe of your treatment costIt is ultimately your responsibility to inform yourself of your insurance benefits, limitations and financial responsibilitiesWe assume no liability for inaccurate benefit quotations made by your insurance carrier in our verification processPlease contact your insurance company if you have questions regarding your coverageYou may also contact our billing office if you determine any discrepancies or have any questions: call *** *** or email ***.” This particular patient’s insurance has a $deductibleUpon billing the patient’s insurance, it was determined that the patient had not yet met her deductible and was responsible for $of the billed servicesAfter conversations with the patient in which she expressed concern regarding the bill, we offered her a payment planHowever the patient paid in full

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because: I had already read the prior complaint from Burger Physical Therapy and agree with the gentleman that Burger is not being straightforward and professional about their charges They simply blame the customer for whatever costs are incurred There is no business that has this sort of practiceBecause of these concerns, prior to even beginning my services, I specifically asked about what possible charges would incur The staff reassured me that there was nothing to worry about I even made the statement that I don't want to end up with a bill for hundreds of dollars, and they just smiled like it was amusing that I worriedON the next couple visits, I was seen by the manager who said she did occupational therapy which now I question because she pretty much lied when she informed me that there was "nothing to worry about" regarding my questions again about extra charges that may incur I then asked the third day as well and got a smile and light laughter of the same response that "there is nothing to worry about." She definitely wanted me to return as my wrist only got worse not better, but thank God I did not return because who knows what kind of charges they would have tacked on Who charges close to $for minutes of light touching and icing as well as chit chatting about what I do for an occupation???? Anyhow, the next step is I spoke to the billing department and was specifically told by the billing department that the staff and ESPECIALLY THE MANAGER at Burger Physical Therapy have the BILLING DEPARTMENTS contact and information and are able to call her about my questions regarding billing When I told her that they did not, especially when it was the manager who specifically told me to "not worry about it," ALL SHE RESPONDED WITH WAS SHE WOULD SPEAK WITH HER (THE MANAGER AT THE OFFICE) ABOUT IT WHEN I SPECIFICALLY ASKED THE MANAGER AT THE OFFICE ABOUT THE ABILITY TO CALL THE BILLING DEPARTMENT DIRECTLY REGARDING MY CONCERNS, SHE SAID SHE DOES NOT KNOW WHAT THEY WERE REFERRING TO Somebody is either mixed up or confused The left hand is not speaking to the right hand It is not my fault that when I asked, they did not follow through with their job at Burger Physical Therapy and call the billing department as they should have according to the billing department representative herself According to my insurance company, they could as a business cut me a break and cut my bill if not entirely, at least a portion of it The insurance company remarked that this often happens and the business will give customer a break in price All the billing department at Burger offered besides payments (which I shouldn't be charged for to begin with) is that if "I could prove I have financial hardship" then they could cut me a break That is totally absurd I should never have been charged such and exhorbanent amount to begin with It's robbery Now I understand why they did not join their business with the Revdex.com....Had I never asked about and worried about the cost, their response may be warranted, but I asked on all three occassions Why did I pay? Because I don't want them to retaliate and send me to collections prior to my complaint If I had the information of the first complaintant, I would join them in a law suit

I am rejecting this response because: I need other people who read this to know that there is a pattern of taking people's money in an unscrupulous manner by this company I encourage others who experience the same to write about their experience as well because I'm sure there are more They could have at least refunded a partial payment for money that doesn't belong to them I was told fraudulent information by management and the company itself refuses to make amends to that end

June 13, RE: Complaint ID: *** Dear Revdex.com Northeast California, It is our policy to contact patients within hours of receiving a referral from their physician or a phone call from the patientHowever, our practice is
contacting patients within hours. We believe we were successful in both our policy and practice in this situationConsumer indicates that he called and left a message on Friday, May We are unable to verify whether or not a message was left on that dayMonday, May was a holiday and our offices were closedOn Tuesday, May 29, Consumer called and left a messageAdditionally we received the referral from his doctor on this day. On Wednesday, May (prior to our being able to return his call) he called again at which time we scheduled his first appointment for 6/4/As per our practice, we spoke with Consumer within a day of receiving his referral and his phone message of 5/29/ We have since spoken with ConsumerHe is continuing with additional appointments with us and is satisfied with the service we are providing. We are sorry if Consumer experienced frustration initially because he was not able to speak with us immediatelyHowever, we are satisfied that we were able to speak with him and schedule him within a reasonable time frameAnd we are pleased that he is happy with the treatment he is now receivingSincerely, *** ***
Human Resources Director *** *** ***
***

We are in the business of providing rehabilitation services that make a positive difference in the lives of our patients We are very sorry if we failed in that respect and if your expectations were not metWe will continue to work with our staff to further understand the vast diversity and complexity of the healthcare system

I am rejecting this response because: ? I had already read the prior complaint from Burger Physical Therapy and agree with the gentleman that Burger is not being straightforward and professional about their charges? They simply blame the customer for whatever costs are incurred? There is no business that has this sort of practiceBecause of these concerns, prior to even beginning my services, I specifically asked about what possible charges would incur? The staff reassured me that there was nothing to worry about? I even made the statement that I don't want to end up with a bill for hundreds of dollars, and they just smiled like it was amusing that I worriedON the next couple visits, I was seen by the manager who said she did occupational therapy which now I question because she pretty much lied when she informed me that there was "nothing to worry about" regarding my questions again about extra charges that may incur? I then asked the third day as well and got a smile and light laughter of the same response that "there is nothing to worry about." ? She definitely wanted me to return as my wrist only got worse not better, but thank God I did not return because who knows what kind of charges they would have tacked on? Who charges close to $for minutes of light touching and icing as well as chit chatting about what I do for an occupation???? ? Anyhow, the next step is I spoke to the billing department and was specifically told by the billing department that the staff and ESPECIALLY THE MANAGER at Burger Physical Therapy have the BILLING DEPARTMENTS contact and information and are able to call her about my questions regarding billing? When I told her that they did not, especially when it was the manager who specifically told me to "not worry about it," ALL SHE RESPONDED WITH WAS SHE WOULD SPEAK WITH HER (THE MANAGER AT THE OFFICE) ABOUT IT? WHEN I SPECIFICALLY ASKED THE MANAGER AT THE OFFICE ABOUT THE ABILITY TO CALL THE BILLING DEPARTMENT DIRECTLY REGARDING MY CONCERNS, SHE SAID SHE DOES NOT KNOW WHAT THEY WERE REFERRING TO? Somebody is either mixed up or confused? The left hand is not speaking to the right hand? It is not my fault that when I asked, they did not follow through with their job at Burger Physical Therapy and call the billing department as they should have according to the billing department representative herself? According to my insurance company, they could as a business cut me a break and cut my bill if not entirely, at least a portion of it? The insurance company remarked that this often happens and the business will give customer a break in price? All the billing department at Burger offered besides payments (which I shouldn't be charged for to begin with) is that if "I could prove I have financial hardship" then they could cut me a break? That is totally absurd? I should never have been charged such and exhorbanent amount to begin with? It's robbery? Now I understand why they did not join their business with the Revdex.com....Had I never asked about and worried about the cost, their response may be warranted, but I asked on all three occassions? Why did I pay? ? Because I don't want them to retaliate and send me to collections prior to my complaint? If I had the information of the first complaintant, I would join them in a law suit.....?

We inform our patients on their first visit, as we did with this patient, of the following: ? “You are responsible for charges incurred during the course of treatmentAs a courtesy, we will contact your insurance company in order to verify your benefits and your applicable copayment,
deductible and/or coinsurance amountsThis is an estimate provided by your insurance carrier to usIt is only upon claim submittal and processing (which can take up to days or more) that we are informed by your insurance company of the actual portion you owe of your treatment costIt is ultimately your responsibility to inform yourself of your insurance benefits, limitations and financial responsibilitiesWe assume no liability for inaccurate benefit quotations made by your insurance carrier in our verification processPlease contact your insurance company if you have questions regarding your coverageYou may also contact our billing office if you determine any discrepancies or have any questions: call *** *** or email ***.” ? This particular patient’s insurance has a $deductibleUpon billing the patient’s insurance, it was determined that the patient had not yet met her deductible and was responsible for $of the billed servicesAfter conversations with the patient in which she expressed concern regarding the bill, we offered her a payment planHowever the patient paid in full.? ?

We are in the business of providing rehabilitation services that make a positive difference in the lives of our patients.  We are very sorry if we failed in that respect and if your expectations were not met. We will continue to work with our staff to further understand the vast diversity and complexity of the healthcare system.

I am rejecting this response because:  I need other people who read this to know that there is a pattern of taking people's money in an unscrupulous manner by this company.  I encourage others who experience the same to write about their experience as well because I'm sure there are more.  They could have at least refunded a partial payment for money that doesn't belong to them.  I was told fraudulent information by management and the company itself refuses to make amends to that end.