Debt Management, Inc.

There was a delay in our receiving this notice due to it being sent to the wrong address which we have rectified with *** ***. Immediately upon receiving this complaint, we have requested that there be no credit reporting done on this account and if it has been reported, it will be
deleted. We have requested invoices and back up documents from our client and will mail them to *** as soon as we receive them

We called Ms*** and left our FDCPA approved message for her. When she returned our call, she asked to be put on our DNC list and when we told her that we were not telemarketing, she said she didn't care. We did not get the chance to verify her identity nor disclose the debt because
she continued to argue over whether we could call her or not. We told her we would mark the account as refusal. Our collector never screamed at Ms***. Ms*** called back to our office a total of times after that and was told each time that she had asked us not to call her and told us she would not pay, so there was no reason to continue to call. She called back a final time and spoke to another collector who was able to disclose the debt to her. She once again said she could not pay and he said he was sorry he could not help her. We have marked her account as Cease and Desist and have ceased collection activity. The debt still has an open balance

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

CRS had no knowledge of Ms. [redacted]'s bankruptcy, having no discharge paperwork in our office nor in the office of our client. Once it was determined that she was in fact bankrupt, we contacted Ms. [redacted] and let her know that we would delete the line from her credit. It was deleted on 8/23/17 with...

confirmation #[redacted]. We have sent Ms. [redacted] a letter stating this account was deleted this morning

On 1/30/18 our collector called the phone number associated with this account.  Ms. [redacted] stated that it was the wrong number.  The number is marked as a wrong number in our system since that phone call.  Ms. [redacted] proceeded to call our office 7 times in 3 minutes to argue with...

our collector.  She was told that the number had been blacklisted and would not be called again.  After repeated phone calls from Ms. [redacted] to our office, she was told that having a phone was a privilege, not a right and that using it to repeatedly call was considered harassment.  She was never told that she was lucky to have a phone or lucky to be in the country. We have not made any attempt to contact her since, nor will we.

Ms. [redacted] is obviously upset regarding the conversation she had with Mr. [redacted], and it's unfortunate that their call wasn't more productive.  I have listened to the call and the sticking point of the call was that they couldn't agree on a small monthly dollar payment amount, nor the time Ms....

[redacted] would call back to make the arrangement.  I think both people were frustrated by the other and recommend Ms. [redacted] call back and speak with the manager, Mr. [redacted].  He would be more than happy to work out an arrangement with her.  If you need anything further please do not hesitate to let us know. Sincerely,[redacted]President

This account has been closed and will be returned to the original creditor.  The allegations have been exaggerated.  The consumer can at this juncture contact the original creditor and resolve it with them.