Debt Protection Processing Center

This letter is in response to a consumer complaint filed with Revdex.com, received in our office on July 17, While the [redacted] handles [redacted] benefit requests, [redacted] handles [redacted] enrollments, cancellations, and fee requestsWe have forwarded this correspondence to [redacted] for review and responseWe hope the information we have provided has been helpfulIf you believe we may be of further assistance regarding [redacted] benefits, please feel free to contact the [redacted] toll-free at [redacted] [redacted]

This letter is in response to your recent correspondence, received in our office on November 20, In your correspondence, you indicated the Revdex.com has not received a response to [redacted] ***’s complaint, submitted to your office on November 3, According to our records, on November 14, 2017, we faxed cur response to the Revdex.com at [redacted] Attached is our fax confirmation for your review.As previously advised, while the Debt Protection Processing Center processes Debt Protection benefit requests, Citi Cards handles Debt Protection enrollments, cancellations, and fee related concernsWe have forwarded this correspondence to the Citi Executive Response Unit, at the following address, for review and response[redacted] ***We hope the information we have provided has been helpfulIf you believe we may be of further assistance regarding Debt Protection benefits, please feel free to contact the Debt Protection Processing Center toll-free at [redacted] .Sincerely, [redacted]

This letter is in response to a consumer complaint filed with Revdex.com, received in our office on July 17, 2017. While the [redacted] handles [redacted] benefit requests, [redacted] handles [redacted] enrollments, cancellations, and fee requests. We...

have forwarded this correspondence to [redacted] for review and response. We hope the information we have provided has been helpful. If you believe we may be of further assistance regarding [redacted] benefits, please feel free to contact the [redacted] toll-free at [redacted]

This letter is in response to your recent correspondence, received in our office on November 20, 2017. In your correspondence, you indicated the Revdex.com has not received a response to [redacted]’s complaint, submitted to your office on November 3, 2017. According to our records, on...

November 14, 2017, we faxed cur response to the Revdex.com at [redacted]. Attached is our fax confirmation for your review.As previously advised, while the Debt Protection Processing Center processes Debt Protection benefit requests, Citi Cards handles Debt Protection enrollments, cancellations, and fee related concerns. We have forwarded this correspondence to the Citi Executive Response Unit, at the following address, for review and response.[redacted]
[redacted]
[redacted]
[redacted]We hope the information we have provided has been helpful. If you believe we may be of further assistance regarding Debt Protection benefits, please feel free to contact the Debt Protection Processing Center toll-free at [redacted].Sincerely,[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: I just received  a response from the credit card company regarding this complaint and I am rejecting their reply to my complaint. The reason for that is I still feel that it was not a service that I used at any time or wanted to use at any time.  I had discussed this with the representative this afternoon as I did not agree with their denial and she indicated that this is probably because the account was opened with a different bank in 2007 and was transferred over to their bank Citibank in 2013. I still am requesting a full refund of all the protection services because I still feel that it was not a service that I wanted or ever used.  About 85% of my balance is those fees for a service I never wanted.Please help me in getting this settled at your earliest convenience.Regards,
[redacted]

This letter is in response to a consumer complaint filed with Revdex.com, received in our office on June 19, 2017. We have reviewed the request and provide the following information. While the [redacted] handles benefit related requests, [redacted] handles...

enrollments, cancellations, and fee related requests. We have forwarded this correspondence to [redacted] for review and response. We hope the information we have provided has been helpful. If you believe we may be of further assistance regarding [redacted] benefits, please feel free to contact the [redacted] toll-free at [redacted]. Sincerely, [redacted]

This
letter is in response to a consumer complaint filed with RevDex.com, received in our office on February 9, 2017. We have reviewed the
request and provide the following information.While
the [redacted] processes Debt Protection benefit
requests, a separate...

department handles Debt Protection enrollments,
cancellations, and fee related concerns. We have forwarded this correspondence
to the [redacted], at the following address, for review and
response.[redacted]
[redacted]
[redacted]
[redacted]We hope the
information we have provided has been helpful. If you believe we may be of
further assistance regarding Debt Protection benefits, please feel free to
contact the [redacted] toll-free at [redacted].

This letter is in response to correspondence received from the Revdex.com, dated September28, 2015, and received in our office on October 5, 2015. We have reviewed your request and providethe following information.We have forwarded your correspondence to the Citi Executive Response Unit,...

at the following address,since the Debt Protection Processing Center handles the processing of Debt Protection benefit requests,not enrollments. You should receive a response from that office soon.Citi Executive Response UnitBest Buy Enrollment[redacted]
[redacted]We hope the information we have provided has been helpful. If you believe we may be of furtherassistance regarding Debt Protection benefits, please feel free to contact the Debt Protection Processing