Debt Recovery Solutions of Ohio

I am rejecting this response because: I would be more than happy to sign a release allowing you to discuss the nature of this matter via this platform Due to the unprofessional nature of previous communications, I do not feel I will get satisfactory responses by contacting you on the phone.Regards, [redacted] ***

Initial Business Response / [redacted] (1000, 10, 2016/05/25) */ Please see the attached response (Revdex.com - converted from original documentSee file.) In review of the above referenced complaint we have contacted our client who stated they did not have the necessary billing information to submit Mr [redacted] 's claimHe has provided his company's Ohio Bureau of Worker's Compensation (BWC) information; which unfortunately, is not the information needed to process his claim If Mr [redacted] would provide the (billing) claim number assigned to his accident as well as the address to submit claims for the BWC and any other information related to the billing of his claim, we will forward that information to our client for processing Please feel free to contact me directly should there be any questions regarding this matter Sincerely, Kathy *S [redacted] President Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are being incredibly difficultThe hospital has all the billing information and claim number since they billed for their services and that of the attending physician The claim number is [redacted] If the doctor is a registered provider, as he must be to be affiliated with the hospital, he knows exactly how to get a claim number either through the hospital or workmen's comp directly He has deliberately hurt our credit through his deliberate carelessness and lack of concern for billing things correctlyWe sent the same information to the Fire Dept EMT folks and they cleared their billlng in a week We are going to file a formal complaint with the hospital and this business and we will give the doctor and this business exactly two weeks to clear this fraudulent attempt to credit a debt and send the required notice clearing it, along with an explanation to all three credit bureaus And this complaint had better stay on your records until is is resolved with a record of what it took to get the doctors and the collection bureau's attention We were a Revdex.com customer until we could no longer afford it due to our age and semi-retirement - we may well be again in the futureWe deserve to be treated better than your over-protective stance toward the collection agency who is a paying customerYou are supposed to be above all that! The ball is back in your court now Do you really want the hospital administration involved with knowing how careless the doctor is? [redacted] Final Business Response / [redacted] (4000, 15, 2016/06/09) */ Please the attached file (Revdex.com - converted from original documentSee file.) We have reviewed Mr [redacted] 's rebuttal and contacted our client accordinglyIt appears that the account in question has a service date of 7/21/15, which occurred before the injury date of 8/13/as listed on the letter from Ohio Bureau of Workers' Compensation (BWC)Therefore, our client was unable to bill BWC because the BWC claim had not yet been createdAdditionally, our client attempted to bill Mr [redacted] 's insurance and it was declined Given that the date of service in question occurred prior to Mr [redacted] 's BWC claim and was also denied by his insurance, the balance placed with our office remains due Please feel free to contact me directly should there be any questions regarding this matter Sincerely, Kathy *S [redacted] President

Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Please see the attached Thank you, Debt Recovery Solutions of Ohio (Revdex.com - converted from original documentSee file.) ________________ August 26, Revdex.com ATTN: [redacted] RE: Revdex.com Case # [redacted] Dear Ms [redacted] : I have reviewed the above referenced complaint and information contained thereinAdditionally, I contacted our client who has confirmed that the accounts in question were processed and coded correctlyOur client also stated that Mr***'s insurance was billed and processed correctly as well It is unfortunate that Mr [redacted] does not agree with credit reporting; however, if he makes payment(s) on the account(s), then we will request said payment(s) be reflected with any credit reporting agencies to which we submit information Please feel free to contact me directly should there be any questions regarding this matter Sincerely, Kathy *S [redacted] President

Please be advised that we have searched our system and records indicate that phone call attempts were made and multiple letters were mailed to youWe received a variety of forwarded address' from the USPSFor further information pertaining to this complaint, please contact our office at
***Thank you

We would be more than willing to explain further detailsPlease contact our office at ***Thank you

Please be advised that due to company policy, the nature of the matter will not be discussed via this platformWe have given avenues for alternative communicationDue to your request for no further mail or phone communication, we are unable to provide you with the nature of the matterIf you choose to give permission, we will forward the documentation via U.SmailThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Hello,Please be advised that we will discontinue calling and sending correspondence. For any other questions or concerns, please contact our office via mail or telephone.Thank you.

I am rejecting this response because:
I would be more than happy to sign a release allowing you to discuss...

the nature of this matter via this platform.  Due to the unprofessional nature of previous communications, I do not feel I will get satisfactory responses by contacting you on the phone.Regards,[redacted]

Initial Business Response /* (1000, 10, 2016/05/25) */
Please see the attached response.
(Revdex.com - converted from original document. See file.)
In review of the above referenced complaint we have contacted our client who stated they
did not have the necessary billing information to submit Mr....

[redacted]'s claim. He has provided
his company's Ohio Bureau of Worker's Compensation (BWC) information; which unfortunately, is not the information needed to process his claim.
If Mr. [redacted] would provide the (billing) claim number assigned to his accident as well
as the address to submit claims for the BWC and any other information related to the billing of
his claim, we will forward that information to our client for processing.
Please feel free to contact me directly should there be any questions regarding this matter.
Sincerely,
Kathy *. S[redacted]
President
Initial Consumer Rebuttal /* (3000, 12, 2016/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are being incredibly difficult. The hospital has all the billing information and claim number since they billed for their services and that of the attending physician.
The claim number is [redacted].
If the doctor is a registered provider, as he must be to be affiliated with the hospital, he knows exactly how to get a claim number either through the hospital or workmen's comp directly.
He has deliberately hurt our credit through his deliberate carelessness and lack of concern for billing things correctly. We sent the same information to the Fire Dept EMT folks and they cleared their billlng in a week.
We are going to file a formal complaint with the hospital and this business and we will give the doctor and this business exactly two weeks to clear this fraudulent attempt to credit a debt and send the required notice clearing it, along with an explanation to all three credit bureaus.
And this complaint had better stay on your records until is is resolved with a record of what it took to get the doctors and the collection bureau's attention.
We were a Revdex.com customer until we could no longer afford it due to our age and semi-retirement - we may well be again in the future. We deserve to be treated better than your over-protective stance toward the collection agency who is a paying customer. You are supposed to be above all that!
The ball is back in your court now.
Do you really want the hospital administration involved with knowing how careless the doctor is?
[redacted]
Final Business Response /* (4000, 15, 2016/06/09) */
Please the attached file.
(Revdex.com - converted from original document. See file.)
We have reviewed Mr. [redacted]'s rebuttal and contacted our client accordingly. It
appears that the account in question has a service date of 7/21/15, which occurred before the
injury date of 8/13/15 as listed on the letter from Ohio Bureau of Workers' Compensation
(BWC). Therefore, our client was unable to bill BWC because the BWC claim had not yet been
created. Additionally, our client attempted to bill Mr. [redacted]'s insurance and it was declined.
Given that the date of service in question occurred prior to Mr. [redacted]'s BWC claim
and was also denied by his insurance, the balance placed with our office remains due.
Please feel free to contact me directly should there be any questions regarding this matter.
Sincerely,
Kathy *. S[redacted]
President

Initial Business Response /* (1000, 5, 2015/08/26) */
Please see the attached.
Thank you,
Debt Recovery Solutions of Ohio
(Revdex.com - converted from original document. See file.)
________________
August 26, 2015
Revdex.com
ATTN:...

[redacted]
RE: Revdex.com Case # [redacted]
Dear Ms. [redacted]:
I have reviewed the above referenced complaint and information contained therein. Additionally, I contacted our client who has confirmed that the accounts in question were processed and coded correctly. Our client also stated that Mr. [redacted]'s insurance was billed and processed correctly as well.
It is unfortunate that Mr. [redacted] does not agree with credit reporting; however, if he makes payment(s) on the account(s), then we will request said payment(s) be reflected with any credit reporting agencies to which we submit information.
Please feel free to contact me directly should there be any questions regarding this matter.
Sincerely,
Kathy *. S[redacted]
President