Debt Rehab Reviews (1)
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Debt Rehab Rating
Address: 5000 Birch St West Tower #3000, Newport Beach, California, United States, 92660
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The client enrolled with Consumers Legal Aid on October 13th, 2016. As of December 1st, 2016, Consumers Legal Aid was acquired by Debt Rehab, LLC. The client was contacted shortly thereafter his complaint was received and notified that the fees that were being charged were based on the...
original enrolled debt amount of $14,022.00. Unbeknownst to us, the client was in the process of disputing a large portion of this enrolled debt due to some fraudulent charges from a business opportunity he took part in some time ago. Once Debt Rehab was made aware that the disputed charges were removed from his originally owed balance, our internal compliance department reviewed the file and modified the fees and program term, thus allowing the client’s payment in its entirety to be held in his Special Purpose Account for future settlement purposes. It was definitively expressed to us on a recorded line that the client was indeed satisfied as he chose to continue with the service. A few weeks later, we received a call from an unauthorized third party claiming to be refinancing for the client. We advised said third party that for compliance and privacy, we could not discuss the details of his account without the client’s consent. Shortly thereafter, we received word from our escrow service that the client placed a hold on his account. After multiple attempts to contact the client, he responded to an email requesting to close his account and cease our negotiation activity with his remaining creditor. We extended a full refund including all fees that have been paid to the program. The client has accepted this offer and we wish him all the best in his future endeavors. Sincerely,Debt Rehab, LLC