Debt Resolution Services

The company mailed a solicitation to my address. I requested they stop because it is for my ex husband. They refuse to cease and yelled at me.
I received a hand addressed letter for my ex husband soliciting their debt relief services. I understand old debt may still have this address and did as I have in the past. I contacted them to advise me cannot be found at this address and offered an updated address. I was met with "well this is what is on file with the clerk of courts office". Which I know to be false based on legal dealings I have had with the person. I was told they have no list to update. I would believe this if the letter weren't hand addressed. I was not given any type of resolution to how they were not going to send mail to me anymore. I was hung up on twice and the owner screamed at me.

My ex husband was convicted of domestic violence towards me. This is not a simple case of I don't like the guy. All this company had to do was update whatever list they use for their mailings, but they refused to even do that.

AJ has not delivered services promised, refuses to provide a refund and no longer answers emails or phone calls.
AJ has not provided a response to the status of pending cases. He is refusing to provide refunds. He goes in circles with responses to status and refuses to provide any additional information.

DO NOT USE THIS SERVICE, IT IS A SCAM!!!!!

As per my review of this company with Revdex.com Clearwater This company took my money for full payment of services and refuses to take or return my calls.
Mr A.J.P. the name he is going by now took $600.00 for full payment to handle some debt resolution services. After sending me some paperwork by email he now will not take or return my calls. I waited on hold while he was on another call I was told by his office worker Lisa and he finally came on the phone and screamed at me to not call him again and don't expect a call back. I called back and left a message for him to call me and do the work I paid him to do and haven't heard back from him.That was about 2 months ago. After I looked into Mr. P. I found out he has a history of bad business dealings under different names,phone numbers and addresses. I need to get a full refund seeing the work agreed upon wasn't done and he can't be certainyl can't be trusted to do the work he agreed to do as far as contacting and mediating with creditors.

I hired Anthony "A.J." P. to handle some matters for me. At first he seemed to do proper work. But after total fee was paid would not return my calls to discuss the status of the accounts with him and fill him in on current communications with the businesses and get feedback which was much needed. I would call and leave messages with Lisa the one who would answer the phone but the call would never be returned. When I would ask her if she gave him the message when I would call back seeing my call and calls were not being returned she would say, I put the messages on his desk. I would try numerous calls to his cell phone because he had previously mentioned to me he wouldn't get his cell phone calls when he was out due to Verizons terrible service. My account with Debt Resolution Services is paid in full and there is no excuse to not return my calls and do the work paid for including having communication with me concerning matters they were hired to work on. After waiting some time for a return call and not receiving one I called the office and Lisa told me A.J. was on another call so he couldn't talk to me. I told her I just had a quick question and I would hold for him until he finished the other call. It took some time and then he picked up and started loudly yelling at me. "I am not going to answer any questions for you, Don't call me back and slammed the phone down"! Later that day I called his cell phone and told him I expected him to do the work he was fully paid for and requested a call back. Haven't to this day received a call back. I then looked into him and his companies past and present Both in North Port,Florida and Port Charlette,Florida (which I certainly should have done before and didn't) and saw all the negative reviews and the complaints against him and them. Doug H. VP and another girl that was answering phones seemed to have left the company due to the business practices of Anthony "A.J" P. Certainly not a business to get involved in as a client or member of staff. That should answer any questions about whether to hire them for anything or become a member of its staff.

This company will lead you on and be dishonest with you while taking your money.
I was served papers back in September of 2017 regarding a lawsuit filed against me from *** Bank. I received a lot of offers of help and I ended up going with a man who called himself AJ P. with a company called Debt Resolution Solutions. I told him I needed a lawyer to represent me and handle the matter; that I believed that this had been taken care of in a bankruptcy I filed years earlier. When my credit report was pulled there were other accounts on there that needed to be addressed. AJ and I agreed that for a fee of $950 he would either wipe out or settle my debt for me. The payment agreement was a payment of $200.00 on the 15th of the month with $200 down and a final payment of $150.00. Please note that AJ did not follow this agreement and took random amounts on random dates so it was always a struggle to keep up with what he was going to do. When I would call him about it he always had some excuse for why he took the payment when he did and in different amounts than we had agreed.

When we started the process I printed and sent out certified dispute letters from *** to the creditors on my credit report (I have all of the receipts because I mailed them myself). I asked him if he would be appearing in court for me and he said no that he would not be there, but that it was just a pre trial and I didn't need a lawyer present to represent me. He also said that he wanted me to be aware that I did not have to hire a lawyer to represent me in this matter that anyone with the knowledge could help me. The whole time leading me to believe that he was a lawyer.

Then the struggle to get updates began. AJ was bad at answering emails but would generally call back if you left a message so it was difficult to get anything in writing. (I do have every email we exchanged.) I began to get nervous because no response was going to the court and my court date had not been rescheduled yet (The original one was canceled due to the hurricane). Then I was served with a second set of papers. I immediately contacted AJ again who said that he was going to contact ***'s Lawyers and settle out, that it would just take a couple of days. I sent a letter to the courts advising them that my Lawyer would be in contact to settle my accounts with ***. I even advised AJ that I sent this letter and what it said and at NO POINT did he correct me about him being a lawyer.

Over the course of our "business" I kept asking for updates and he kept telling me he was working on it. By March of this year I was getting really nervous because we were now 6 months down the road and I knew that settling a debt did not take this long. I had a sick feeling in my stomach so I called the Law Firm representing *** and discovered to my dismay that no one had ever been in contact with them regarding the lawsuits. I immediately settled out both of my accounts with them and made a payment plan; it took all of 20 minutes. I was six months and $900 down the road with this guy.

At this point his office number was disconnected so I sent an email demanding a refund since I disputed all of my accounts myself and I settled my own debts. He literally did nothing but lie and lead me on. He came back with false information and claimed that now I owed him late fees because I only paid him $900 instead of $950 and that it was more than 45 days past due and our agreement was void. But of course no refund, he was actually demanding more money for doing no work and causing me 6 months of stress. He said all of this was outlined in our initial agreement that he sent me. I asked twice to see this agreement since I never received it or signed it. To this day I still have not received a copy of a signed agreement.

When I researched him online I learned that he is actually operating under a business called Debt Resolutions Services not Solutions and the website he had on his initial letter was for a completely different company plus there were a bunch of

I have been trying to reach the CEO A.J. P. since January 1, 2018. My last conversation was December 17, 2017 where the decision was made to complete the few details left of my daughters credit report. He has not returned my calls. Up until January 2018, I would have recommended them........not ????? I am just trying to find out if they are still in business!!! ***...Nashville, TN

AJ P. HAS NOT RESPONED TO ANY EMAILS TEXTS OR CERTIFIED MAIL SENT TO THEM IN REGARDS TO EITHER REFUNDING THE MONEY I PAID FOR THIS SERVICE OR ELSE
I PAID THEM OVER $500 FOR USING THIER DEBR RESOLUTION SERVICE, THEY HAVE YET TO RESPOND TO ANY OF MY EMAILS, TEXT OR CERTIFIED MAIL SENT TO THEM. I HAVE HEARD NOT ONE WORD ON WHAT IS HAPPENING WITH MY CREDIT SERVICE AS PER WHAT WE AGREED TO.

I AM NOW DEMANDING THAT THEY REFUND ALL THE MONEY I PAID FOR THIER SERVICE AND THAT THEY HAVE NOT PROVIDED ANY ASSISTANCE IN REPAIRING MY CREDIT.

Company did not follow through on agreed upon debt resolution. Upon entering the settlement phase, communication was not returned.
On approximately December 20, 2016, I retained the services of Debt Resolution Services to help resolve outstanding debt.

He re-articulated expectations via email on 2-14-17 as follows:

"Step One we challenge all of your outstanding debt, we do this two ways;
· We do an online challenge directly through one of the three credit bureaus. Within 30 days you will receive an email directly to you from them with the results of the online challenge. The report will say one of three things; either the debt remains, updated or is deleted. Anything deleted is removed from your credit report and you no longer have to pay.
· We also have created separate written challenge letters for every creditor we challenged online and we emailed those to you and asked you to sign and send them out via certified mail with a return receipt back to you. Once the creditor signs the certified mail receipt the clock starts for them and they have 30 days to respond. We further instructed you that when you get the responses to those challenge letters you need to forward them to us so we can review and respond to them accordingly.

The first approximately 60 days of our process is the challenge process. Once we are satisfied that we have exhausted every opportunity to wipe out the debt, we then move to the settlement process. At this stage you will be receiving a call from our mediation department. We will then address each and every outstanding debt left and work out a payment program for much less with a monthly payment that you can afford. In some instances we have customers that have more debts that what they can afford to even though the outstanding debt is much lower than the original amount, in those instances we take the debts one at time or as many as our customers budget will allow and get the best deal we can again with a monthly payment you can afford. The settlement process takes approximately 60 days in some cases shorter depending on the amount of the outstanding debts, and in some instances a bit longer for those customers who have a tremendous amount of debt."

The Step One Challenge Process went well, and on April 21 he advised that we would be moving to the Settlement Phase.

I received an email notice that he was sick and delayed on 6-14-17, and on 7-3-17 I sent the following email:

"Good morning AJ, please help me understand the status of my account. When we spoke Friday, you stated you would return my call in 20 minutes, but I received no call.

I have not yet heard back from you despite numerous attempts to contact for follow up on progress of the settlement of my debt. On April 22nd, you set the expectation that you "will get this settled in the next few days."

I have followed up with email requests for clarification on April 22nd, for follow up on 5/2, 5/31, 6/14

I have also called on 6/13, 6/12, 6/9, 6/6, 6/30 and numerous other dates.

With your collection of fees up front, and the current lack of
communication, I am concerned that you are no longer active on my account, which concerns me about the future of these outstanding debts.

I do not understand which debts are to be considered resolved, and which are still being pursued, or what our status is on those outstanding debts.

Please advise.

Thank you.

***
(XXX)XXX-XXXX"

On 7-13-17 he emailed "I still haven't forgotten about you trying to get things settled for you"

I have made numerous phone calls since, with the receptionist taking messages and only offering "we are very busy" (12-8-17) as a response to why I have not heard any substantive communication from DRS since 4-21-17, and no communication since 7-13-17.

Only half of the expectations for this case have been met.