Decadence Boutique

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company not only had to be reminded to send the replacement hat, but they did not refund my shipping as the original agreement was stated. There is a jewel missing from their product. Whether it is the most secure hat they've ever had or not, my product is damaged. The correspondence between the company and I was very rude. They not only accused me of just ordering the product for the marketing number, but then accused me of damaging my own product. Then rudely told me to send the product back for a second time, after receiving the second damaged product. I suggested the company simply send me a jewel, because I have now paid $20 in shipping thus far and it would not be worth my time to spend another $10 to get yet another damaged product. They ignored me. I've had to repeatedly contact the company to even get this far.
Regards,
[redacted]

Very poorly made merchandise and customer assistance. I order 2 pair of Grace in L.A. bluejeans. One was the Trifecta skinny jean and the other was the Light as a feather pair.
I wore them for a week and a half and the first pair had ripped by the back pocket and the 2nd had came unraveled down the leg. I emailed the company and had no response. I kept calling for days and finally reached a lady. I explained to her what had happened and she advised me to email them pictures on the jeans. Still no response. I called again and after days got a hold of another lady and she said she would have to talk to the floor manager but was almost certain there was no returns. She never called me back. I called and left another message and still no response. I will never buy from this company again. I feel sorry for the people they are scamming in the process.

[redacted] tracking #[redacted]   the leggings that were originally sent were called aztec tis the season instead of the cardigan called tis the aztec season it was an honest mistake made by a warehouse employee shipping a similarly named item with thousands of orders shipped every single month it is an unfortunate event when this happens what is more unfortunate is that these are the only events that are reported not the 1000's of successful on time deliveries. We wish that every customer would take the time to say how pleased they were with their experience with decadence boutique however it is common knowledge that  90% of consumers will report negative experiences whereas only 10% will report positve ones. thank you and have a great day
decadence

Hello attached is our online return policy, as you can see return must be sent back within 2 days, undamaged and hats are a final sale. Although all 3 of these guidelines were not met we still accepted the return and sent a replacement we feel that this was more than an acceptable solution ,furthermore arizona mandate does not allow certain returns for sanitary and health conditions for the benefit and safety of our customers we do not accept return of hats and other products as we would like to instill the trust in our customers that our products are not used especially items that can easily be worn without notice we are very strict with our policy on all head worn items we are up front on our return policy and arizona legislature backs us up on ensuring our customers health attached is a statement from az civil cod, once again thank you for your time to address this undesirable situation Certain merchandise either is not returnable by its nature or is not considered to be returnable. The requirements of Civil Code section 1723 do not apply to any of the following kinds of merchandise:Food, plants, flowers, and perishable goods.Goods marked "as is," "no returns accepted," "all sales final," or with similar languageGoods used or damaged after purchase.Customized goods received as ordered.Goods not returned with their original package.Goods which cannot be resold due to health considerations.Goods used or damaged after purchase.Customized goods received as ordered.Goods not returned with their original package.Goods which cannot be resold due to health considerations.

hello we  understand your frustration and apologize for this inconvenience and confusion. We do not print a new label and ship your item back we simply refuse the package from being delivered to us hence we never have possession. i.e if the mail person whether it be ups, sups, fedex etc walks in with a package and in your case we can clearly see that it is boots/shoes we right refused over the label and hand it back to them, from there the post is supposed to be delivered back to the recipient

Hello as this customer has stated she read our return policy before returning her item. In our return policy it clearly states that we do not return/exchange any shoes so there was no need to call any of our stores or customer service to clarify this, simply put if she states that she read the...

return policy to know that her return was done if our allotted return time frame that she also read that we do not return shoes and what happens if something does not meet our return policy which is it is refused and sent back unfortunately as with any package we send after usps, fedex, or ups picks up the item we are no longer responsible or in any control of what happens to that package, luckily all of our items are insured so the customer in this case because she shipped the item back she is actually the sender so she would have to file a claim with her post office. hope this helps, as for what she says she was told by the 2 employees she spoke with as we cannot control and have no proof of what our employees say over the phone we can only say that our return policy is right next to our phones as is repeated by our employees hundreds of times a week so we believe that they all know it very well, however to prevent any mis communications or "he said she said" that is why we have a clear posted and extremely detailed return policy online which is clearly visible under our return policy tab.http://www.decadenceboutique.com/pages/return-policy

Business Name: Decadence Boutique

DON'T ORDER FROM THIS BUSINESS! I ordered 3 items from this boutique on March 27th, 2017. I paid for the purchased and paid for shipping. Their confirmation email said "please allow 1-5 business days for order to be processed." I waited and waited for a shipping email. It took them 14 BUSINESS days for the 1st shipment to be delivered. It was only 1 item from my order. Paper inside package stated other 2 would be shipped later. After not hearing from them for more than a week, I started calling. The number they give for online customer service was listed online. I called this number 4 times every day for 5 days with NO ANSWER. Could not even leave a voicemail. it would just hang up after 10 rings. I also emailed the customer service email 3 times a day with NO RESPONSE. I started calling the local boutiques asking about me other 2 items. they stated the warehouse had been flooded and either I would get my other items or they would issue a refund. I called every day with the same response from them. I went to social medial and found out other customers was not getting their items either. Two weeks went by and I received another package from them with 1 item in the package, but the paper said it contained both the items. this is completely false and I never received the choker necklace I purchased. I waited another few weeks, with nothing else being delivered or refunded. to this day I haven't received the choker necklace. They have not refunded my money and no phone calls, emails, anything stating if I would get my item or I would get a refund. I have all emails sent from me, emails from their automated confirmations, paperwork that came with the items. I don't know if they stole money from other customers, but they stole from me. I know it is $3.00, but it is still STEALING when you take money and not give items. This company must be a scam if I am hearing multiple other customers with the same issue as I have. I have filed a case with the Revdex.com, and they sent this back to me:
Revdex.com closed this complaint because a reply was not received from the business after several attempts.

So this company is STEALING MONEY and then do not respond back to their customers like the cowards they are when customers JUST WANT WHAT THEY PAID FOR. STOP STEALING CUSTOMERS MONEY! if I would have known they are THEIVES , I would have never ordered from them. Now that I see others have had this same problem, I see that it is the company being scam artists and not just one incident.

PLEASE DO NOT ORDER FROM THIS COMPANY! YOU WILL BE ANOTHER VICTIM TO THEIR SCAM! THEY ARE THEIVES!

Review: Some clothing was purchased online on 11/27/2014 and I received a confirmation email as well as an email on 12/01/2014 stating that the items had been shipped. They were shipped to my mom's house and upon receiving them she felt that they were the wrong size. We thought we were complying with their return policy by sending the items back in 2 business days, but we didn't realize their leggings had a no return policy. When we hadn't heard from them regarding the return, I contacted them via [redacted] because they wouldn't answer their phone and I was told the items would be sent back because they were part of the No return policy. That message was dated December 17. After getting nothing in the mail, I wrote to them again on December 27 and never got a reply. I then wrote to them again on January 10 and got a reply saying they would contact [redacted] ASAP. I have done all of the leg work for what should have been a simple shipping matter and it has been almost 2 months since the original order. The order total was 44.95$ with shipping.Desired Settlement: All I've wanted this entire time is to have the product delivered that was paid for. They have been terrible to deal with, and I will NEVER shop with their company again.

Business

Response:

hello as stated in our return policy for sanitary reasons we do not accept returns on leggings as they are considered undergarments and cannot be resold according to arizona law. This is clearly stated on our online return policy[redacted]://[redacted].[redacted].[redacted]. what is further stated on our return policy is to please allow up to 10 business days for us process your return,now as this return was returned during the busiest retail/online sales time of the year and their are numerous holidays, weather, and other factors that affect the post, we had no control of the time [redacted] took to first deliver the item to the customer, than have the item returned to us, which was done without tracking info so we had no recourse to locate and claim package and finally after the item was found the time post returned the package back to the recipient as the order was not placed under the name of the person filing this dispute I cannot look up their tracking # to provide.Furthermore we feel that when somebody files a [redacted] dispute which can be extremely damaging to a companies reputation all of the correct facts should have been stated, which we believe are: items were purchased from our boutique at spectacular prices, we did our very best to make sure these were expedited to the customers before the holidays in case they were gifts ( in which we had over 12,000) orders that were successfully delivered on time even with the delayed post this package was one of those, when the leggings were opened the person mistakingly thought that they were the incorrect size and shipped them back without 1st reviewing and understanding the return policy, next they contacted us with their concerns whereas we let them know that they were the correct size as the leggings come in a one size fits all standard sizing unless stated otherwise, so as the customer stated that they did not realize this she asked for the items to be returned. Now instead of the customer taking responsibility for being at fault as we shipped the correct items, on time; instead we receive a negative review this doesn't only seem unfair it is exactly how great, honest small businesses sufferHave a great day

Review: I placed an order for 3 pairs of leggings on cyber Monday (December 2) and here we are on December 18 and still have yet to receive my items. I was sent an email claiming to have mailed 2 items of my order on December 11 but was not refunded for my remaining and unavailable pair of leggings. I have yet to receive said shipped order nor have I been able to contact them via telephone. I am beginning to think they are a bogus company or at the very least, the most unprofessional place of business I have ever had the unfortunate privilege of dealing with. I am growing concerned as I have begun seeing others who are encountering similar issues.Desired Settlement: I would like a full refund!

Review: I bought jeans and a shirt. I received the incorrect jeans and two of the same shirts and was charged for two shirts. I made numerous attempts through email and telephone to contact their customer service to find out the address to return the items to. I finally made contact three weeks later and return the items via USPS priority mail. Decadence boutique claims to have never received the package which US PS proves they have delivered. They will not send me my items back nor reimburse me a refund. They also will not respond to any further messages from me.Desired Settlement: I want to be refunded for the shirt and the jeans that they received as confirmed by USPS.

Business

Response:

Hello we are soooo grateful to the Revdex.com for providing us the opportunity to present the facts of the issue presented above!!! We have been in constant contact with Mrs. [redacted] in regards to her online order via email, fb msg, and we attempted numerous times to contact her via phone with the phone number she provide via fb msg in which she admitted was incorrect. Furthermore she states that she attempted to contact us to get info about where to send returns, on our website in which she purchased her items, we have a clearly posted return policy, which has detailed instructions on where on how to return items.... Please feel free to review our return policy to verify that it is in fact extremely detailed and easily found and generally would be the first place to go to find out info on returns, [redacted]. We ship over 10,000 items per month and although we have a very low return rate we have an even lower rate of issues with returns. Next we did receive a tracking number for her return which is usps [redacted] when this item is track online you can see that it says business closed item left at front door/porch this struck us as odd as we have a brick and mortar store, and usps does not leave parcels out front they leave them in a secured parcel locker if an item is delivered after hours. We called usps to find out what address this return was shipped to and were told that it was delivered to a residence at [redacted] as you can see on our return policy our address is [redacted] we have repeatedly attempted to explain to this customer that her items are insured through usps however she was the shipper so she must contact usps and initiate the claim!!! We are not saying that she sent the items to the incorrect address,which is possible as she states she was originally contacting us to see where to send a return, however we are stating that we have not received a return and therefor cannot issue a credit. Plase feel free to verify the deatls we have provided and let us know if there was a better way to resolve this situation that would not result in us incurring a $300 loss in revenue and inventory and us not damaging our outstanding reputation that we have been building for over 5 years thank you decadence!!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business refuses to answer my messages, and has not been in any contact with me, screenshot attached as proof.The package was delivered correctly by USPS, therefore no insurance claim can be filed, screenshot of tracking info attached as proof.I have screenshots of all correspondence between the business and myself. I also have screenshots of delivery proof from USPS.I want my refund, as I returned the product.

Regards,

Business

Response:

Hello this will be our last attempt to resolve this matter as we feel we have done our due dillengence in offering a resolution. We are not refuting that your tracking info shows that the item you returned has been returned to Gilbert, Az which your screen shots show. We are however refuting the fact that your return was ever delivered to our return address which can be found on our website [redacted] rd gilbert, az 85234 . We have contacted the post with your tracking info and they have confirmed your package was left on the porch of a house on martingale st in gilbert, az please call the post office and you can confirm this for your self. You can also view it on google earth. And as stated numerous times to you before if we did not receive your return we cannot issue you a refund. We have confirmed with the post office that your package was insured and as you were the sender you can file an insurance claim with them. If you would like us to call the post office with the Revdex.com on the line so that they can confirm your tracking # states that you shipped the package to the wrong address we would be more than happy to waste some more of our time and do that, this would not be an issue if you would not continue to put the blame on us!!! We ship out hundreds of thousands of packages a year and with that comes many returns in which we have no issues we have offered you a simple resolution numerous times now, we have spent valuable time numerous time tracking your package, responding to your false allegations, and ultimately spending hours on the phone with our post tracing your package and than offering you the resolution they have offered obviously this is not enough for you but this is the extent of time we will offer on this matter have a great day. Revdex.com please do not contact us again on this matter we feel it is more than resolved please forgive our rash tone however as stated spending nearly 10 man hours during our busiest season on this matter has been ridiculous and than to still be accused of not resolving this is unacceptable. We have recently stopped paying our $400 Revdex.com yearly fee for this very reason, we used to be proud to be Revdex.com accredited but we feel that your organization has changed!!!! If you ever go back to your old business model where you actually are neutral and are looking out for the best interest of honest hard working business, who contribute to this community please let us know and have a great day!!!!Decadence

This is by far the best boutique in Arizona I ordered of times from their website and was always impressed finally made it into one of their stores and they had so many more styles of miss me and rock revival than anywhere I've ever been! Their sales are so awesome lifelong customer

Review: I ordered merchandise from this company online. I recieved the products and within their allowed time they specified on their website I returned the boots. BEFORE returning the boots I called both stores and asked them since the boots are still in season and HUGE on me (i ordered the same size I've worn for many years btw) can I exchange them. The girl at one store said yes, go ahead and send them back they are very popular and we can resale them very easy. Since their website does state that they won't accept shoe returns I called the second store just to be certain. The 2nd store a guy answered and said repeatedly to just call customer service but they will probably switch them out. I DID call their customer service number over and over and over again, no one EVER answered. I left 3 messages, no one ever returned my call, I sent several emails, surprise, no one responded to my emails. I called the store AGAIN and said I didn't feel comfortable sending shoes back unless I was certain it would be accepted. Once again she assured me it would but if I felt uneasy to use the online chat button since no one was calling me back, guess what......online chat was always offline! So I mailed the shoes back and on the OUTSIDE of the box taped a note that said there is a note inside about my return. I wrote a 2 page note explaining my difficulty reaching anyone in the so called customer service department. I left my phone number and email address in note and still no response. They recieved the package Oct 17, 2015. After not hearing from them via email stating I have a credit or mailing the shoes back I messaged them through facebook asking what's going on. Days go by before they ever respond (says they will respond within an hour ) after taking a week to communicate with them through facebook confirming that I did in fact send it to the correct address she comes back with well it's shoes and we reject shoes. Ok, well then where are my shoes then? At this point it's been over 3 weeks. She continues to blame the post office and their slow delivery time. So I request a tracking number. She says since it was rejected it's the same tracking number as when I mailed it. The post office investigated this and said no, it was delivered on the 17 and not rejected. So it is now Nov 20th OVER A MONTH since they have recieved my package and I have NO money returned and NO shoes and they have not contacted me at all! So even if they did not accept shoe returns it clearly states they will mail it back. My guess is they have already sold the shoes. I have NEVER delt with a company like this. I've been lied to from the very beginning. This is stealing, they recieved my money and I have no shoes or credit from the company and not at all concerned about this situation at all. I would like a complete refund or the shoes back, I do NOT want a store credit, I WILL NEVER order from this aweful place again.Desired Settlement: I would like the company to actually contact me and let me know what's going on, I'm not going to give up. I want my money back so I can move on.

Business

Response:

Hello as this customer has stated she read our return policy before returning her item. In our return policy it clearly states that we do not return/exchange any shoes so there was no need to call any of our stores or customer service to clarify this, simply put if she states that she read the return policy to know that her return was done if our allotted return time frame that she also read that we do not return shoes and what happens if something does not meet our return policy which is it is refused and sent back unfortunately as with any package we send after usps, fedex, or ups picks up the item we are no longer responsible or in any control of what happens to that package, luckily all of our items are insured so the customer in this case because she shipped the item back she is actually the sender so she would have to file a claim with her post office. hope this helps, as for what she says she was told by the 2 employees she spoke with as we cannot control and have no proof of what our employees say over the phone we can only say that our return policy is right next to our phones as is repeated by our employees hundreds of times a week so we believe that they all know it very well, however to prevent any mis communications or "he said she said" that is why we have a clear posted and extremely detailed return policy online which is clearly visible under our return policy tab.http://www.decadenceboutique.com/pages/return-policy

Consumer

Response:

this "business" is completely missing the point. Yes, I mailed the shoes back BUT per their website it states they will mail back the merchandise if it doesn't meet qualifications. I did open a post office claim and they said the package WAS delivered on the 17th of October and WAS NOT rejected, therefore there should be a tracking number to show that they mailed it back to me. They WILL NOT provide a tracking number. So where are my shoes? Even though they don't fit I can give them to my niece or sale them. So I've been charged the money AND have no shoes. All they keep saying is its the post office fault. I've contacted post office numerous times and they say that it was not rejected upon delivery. The post office has record that the shoes were still at the business on Nov 3rd! Also, seems like they have a reputation of this (which I wish I would have read the comments on the Revdex.com site before ordering from this place) even the post office in arizona says they have a bad reputation . The business needs to provide me with a tracking number. My tracking number that the business keeps telling me to check, only states it was delivered to them on the 17th, per the post office if they rejected the package it would show up under my tracking number. This is not the post office fault. The last place to have the shoes was decadence boutique.

Business

Response:

hello we understand your frustration and apologize for this inconvenience and confusion. We do not print a new label and ship your item back we simply refuse the package from being delivered to us hence we never have possession. i.e if the mail person whether it be ups, sups, fedex etc walks in with a package and in your case we can clearly see that it is boots/shoes we right refused over the label and hand it back to them, from there the post is supposed to be delivered back to the recipient

Review: I have tried to contact this business on 8 different occasions, emailing 5 times and calling 3 times and trying to leave messages. I have been charged for goods that have never arrived.Desired Settlement: I would like a full refund.

Business

Response:

hello here is your usps tracking [redacted] also it looks like you were partially refunded for an item we did not have in stock or that was damaged during our flood we have sent 3 separate email responses to [redacted] 1 on 7/7 12:32pm confirming order 2nd on 7/14 informing you of product that was not available and offering of alternatives after no reponse was received we issued refund and shipped item 3rd on 7/22 sending tracking info as requested thank you and please let us know if we could be of more assistance please remember as stated on website customer service can be contacted via phone [redacted] fri-sun 10am-9pm or through pm on [redacted]. With the large number of orders we process and ship mon-thurs that is all we do is ship orders ty

Review: I purchased a hat for $50 plus $10 shipping. The hat was advertised as having a floral jeweled design. Upon receipt of the hat, 3 jewels were missing. I contacted the company, who agreed to replace the hat and pay for my return shipping. I received a second hat, with a missing jewel and after contacting the company again, they accused me of being the cause of the missing jewels. They also never refunded the additional return shipping of $10 as promised. I simply want to return the hat for a full refund, since both products were defective, and have the promised refund of my shipping as well. The company states they have a clear no return policy, which would be fine if they didn't continually ship defective merchandise and expect no one to complain. They're customer service is the worst of any company I've dealt with, they are rude and accusatory and I believe take part in deceptive sales practices via the internet.Desired Settlement: I would like a refund of my original $50 purchase plus the original $10 shipping, plus the additional $10 return shipping, plus the additional $10 shipping fee it will cost me to return the 2nd damaged product. $80 total.

Business

Response:

Hello as of todays date we have sold over 8800 of this particular hat with Mrs.[redacted] original hat and her replacement hat being the only two that we have ever heard of anyone having issues with. As she stated upon her initial complaint to us that it was missing jewels we immediately sent her a replacement in which we first carefully inspected. 3 separate people inspected her replacement hat before it was actually shipped because this particular hat has the embellishments sewn on as opposed to most hats which are heat affixed and can sometimes come off so we were curious how this problem occured because these hats are the best quality hats we have ever had. So being fully aware of what was sent out to her for a second time we have ran out of ideas as to what is happening to her hats. We have contacted the manufacturer who also states that have never had any problems as there embellishments are sewn on so it is very difficult fotr them to naturally fall off. Thank you for the chance to once again respond to this situation.

DB

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company not only had to be reminded to send the replacement hat, but they did not refund my shipping as the original agreement was stated. There is a jewel missing from their product. Whether it is the most secure hat they've ever had or not, my product is damaged. The correspondence between the company and I was very rude. They not only accused me of just ordering the product for the marketing number, but then accused me of damaging my own product. Then rudely told me to send the product back for a second time, after receiving the second damaged product. I suggested the company simply send me a jewel, because I have now paid $20 in shipping thus far and it would not be worth my time to spend another $10 to get yet another damaged product. They ignored me. I've had to repeatedly contact the company to even get this far.

Regards,

Business

Response:

Hello attached is our online return policy, as you can see return must be sent back within 2 days, undamaged and hats are a final sale. Although all 3 of these guidelines were not met we still accepted the return and sent a replacement we feel that this was more than an acceptable solution ,furthermore arizona mandate does not allow certain returns for sanitary and health conditions for the benefit and safety of our customers we do not accept return of hats and other products as we would like to instill the trust in our customers that our products are not used especially items that can easily be worn without notice we are very strict with our policy on all head worn items we are up front on our return policy and arizona legislature backs us up on ensuring our customers health attached is a statement from az civil cod, once again thank you for your time to address this undesirable situation Certain merchandise either is not returnable by its nature or is not considered to be returnable. The requirements of Civil Code section 1723 do not apply to any of the following kinds of merchandise:Food, plants, flowers, and perishable goods.Goods marked "as is," "no returns accepted," "all sales final," or with similar languageGoods used or damaged after purchase.Customized goods received as ordered.Goods not returned with their original package.Goods which cannot be resold due to health considerations.Goods used or damaged after purchase.Customized goods received as ordered.Goods not returned with their original package.Goods which cannot be resold due to health considerations.

I work at sports authority next to this boutique in the mall and I went in here in my lunch break and I have to say they were the nicest employees I have ever dealt with at a boutique I would love to work here someday the atmosphere was so positive and up beat!!!

A cute little store with great merchandise. Good customer service.

Review: I purchased a tank dress from their online website, when I received the dress it was the wrong one, it had sleeves rather than the tank version. So I sent the dress back to them in hopes for a refund or the correct dress. I received nothing. Not even store credit. I have emailed them twice, one on 8/20 and one on 8/30. No response. So I then messaged them through their Facebook account on 9/11 to see if they would respond. They didn't.Desired Settlement: I would just like my money refunded or store credit and free shipping and handling on my purchase.

I recently ordered a black/white dress from this boutique. Size large as I'm usually a size 4-6 (5'8) and wanted to be on the safe side with the dress's length. The "dress" that I received was shoved inside of an enevelop - no tag on the dress, no receipt in the envelope, and the dress had a strong musky odor - almost like a cigarette smell. On top of all of that, the "large dress" that I received was nothing more than a tank top. Skin tight and reached the bottom of my stomach in length. I have never experienced anything like this with any purchase and/or from any retailer. Ever. I'm so apalled that this company is still in business and hasn't been reported more for fraud and false advertisement. Horrible, horrible company.

Review: This company is claiming to selling knock off items as "authentic" items. Nowhere on the site does it indicate that the items they sell are not authenticDesired Settlement: I would like my refund as I doubt anything they sell is authentic and also they need to stop deceiving customers of their knock off items they sell and be honest as they don't even fit right and the knock off are super tight

Review: I bought jeans from this company when I received them that did not fit I return them as there policy stated to do on the 16th of jun and sent it back by fedx and they receveid them on th 19 jun sign by a [redacted] I have try to email them and they send a stander response to me back have try to call a left message and still not return call I think this company is a rip offDesired Settlement: Full price of item back or the jeans that I requested

Business

Response:

Hello attached you will find the store credit issue the day we received her return also attached is an email to her dated 7-20-14 and 3rd we have attached a screenshot showing that she used the store credit already. We really wish customers understood the effect that leaving these negative reviews could have on small businesses with thousands of potential customers seeing these reviews stating that she believes we are a scam is absolutely ridiculous, unfortunately the thousands of people who would see that review would not get the full info which is customer ordered from our website we shipped her correct items immediately the items did not fit she shipped back and we issued credit as per our return policy customer was emailed her store credit used her credit and than we were called a scam it is unfortunate that we had to spend an hour gathering these docs and preparing this email instead of helping customers and shipping out orders thank you for there chance to respond!!!!!!

Consumer

Response:

I didn't not received any email and I emailed them serve all times and called without any response, I responded my [redacted] and they blocked me from trying to send them any info so I had a old [redacted] I had to go thu to get them when they did respond they only gave me credit for items less more shipping fees so I lost around 12 dollars I still would not recommend them