DeCamp Bus Lines

I have been taking Decamp #33 since moving to the Brookdale section of Bloomfield 2 years ago. The buses are consistently late and there is never a valid reason as to why. Whenever I call dispatch (along with other angry fellow commuters) the dispatch operator blatantly LIES and makes up a street where the bus is located (most often we are told it is at Bay or Watchung which it clearly isn't given how much longer we continue to stand there waiting). Since we are not near a train station we rely on the bus to get us to and from work ON TIME (barring unexpected circumstances like an accident on 495) and multiple times a week I am late for work -- UNACCEPTABLE! This morning, 7/26/18 we waited for the 8:57 bus at the corner of Broad St and Parkview for over 45 minutes -- it didn't arrive until 9:40AM! The dispatch operator had no clue where Parkview was and once she knew she still gave us wrong info as to where the bus was and how much longer we would have to wait. And then when I questioned the driver TWICE asking if there was an accident that made him late, he completely ignored me. This was bus #17110 by the way. You need to train your drivers better, and your dispatch operators. I would like some sort of compensation for being late to work countless times, especially given the high price of the bus fare!
Thank you...
K. W.

Review: I've been riding DeCamp Bus Co. now (Rte No 66 from West Orange to NYC PA) for over a year and I have to say it is the worst bus company I've ever seen. I have taken the bus for over 20 years in NJ, including on NJ Transit, Lakewood, and Community Coach. The main reason I voice this complaint is the drivers. Most, not all, have an attitude at DeCamp that they hate their jobs and despise the riders. They are often impertinent. Some are donwright unsafe and will surely cause serious injuries. Recently, a driver driving into NYC in morning rush hour slammed on his brakes on Rte 495 and caused people to fall from the isle into the seats! Some times they drive the bus before a passenger is fully disembarked. Today, July 8, I took the 1:30 pm bus from the Port A to West Orange and pressed the button to get off my stop on Eagle Rock Ave. The driver, ignoring me, proceeded west to Prospect Ave. I walked to the front and I told the driver he missed my stop at Mountain Ave. He snapped "you did not hit the stop button until after the stop!" He was rude and chose to argue with me! I had to walk a great distance. I think that DeCamp must treat its drivers with disdian It is the company's responsibility to train employees and treat them with respect. I know I'm not alone. And I know the politicians already know. Shame on DeCamp for doing little or nothing to rectify this rampant, and ongoing problem. Maybe when they get slapped with a multimillion dollar jury verdict they will train their drivers and take these complaints seriously. Until then, I always hope for one of the good drivers.Desired Settlement: Let me know what the company is doing about this, please. Do they keep logs of customer complaints against drivers? Can we lodge a complaint directly? Online? At what point in the complaint process will the driver be fired? Two complaints? Ten? 100? I will advise riders so that the riders will know they can voice their concerns and the company will (or will not) act.

Review: I purchased a ticket for the bus. I enrolled in an improv class at Magnet Theatre and needed to attend the class at 7PM. I waited for the 5:35PM bus; it never arrived. I called dispatch and they stated that it came while I was waiting for the bus and that it was running late; the next bus would be between 6:35 and 6:45PM. I informed dispatch that no bus had passed between the time I waited from 5:30 to 6:05PM. At 6:05PM I left the stop after waiting in the 39 degree weather for over 30 minutes.Desired Settlement: I would like a refund of the ticket (one-way) and the cost of one of my classes. The class costs $350 divided by 8 classes which equals $43.75. I would also accept complimentary service in this amount as well.

Business

Response:

We sent the customer six (6) one way complimentary bus tickets for the inconvenience he had.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,