Decibel Hearing Aids

The out fit is a complete fraud. They do not reply to telephone calls or E-Mail. I suggest that an inquiry should be started by the state attorney general.

One of these days I'll learn to read reviews before ordering or buying online! Ordered on Feb 21, 2020. Immediate email they received my order and charged my credit card. 3 weeks went by and nothing. No emails about the order or shipping eta etc..... Called to cancel order. Someone did answer and took all info, then said she would have to give to her supervisor to approve refund. Nothing happened. Now when I call, you're put on hold and no one answers the phone.

It's a scam. They will not return calls. The aids sound like a 60s am radio. That is if they work. I don't trust them.

Scam! it's been 6 months and can't get refund

I waited 9 weeks to get aids.
Nothing in box but aids and USB chargers. No instructions no ears adjustment adapters.
No one answers their phone numbers and no response from emails.
Worse company on this earth

I bought a set of these junk rechargeable hearing aids, and I couldn't be more disappointed. The first one quit working altogether about 45 days after purchase, and the second one quit holding a charge about 4 months in. It's good for about 90 minutes and then back to nothing. These were $495 dollars, took forever to ship, and have been a struggle since the beginning. They are really touchy to charge, and finding replacement dome is a hassle as the company doesn't sell the parts, not do they supply you with any information regarding what would fit.

Completely fly by night, and unresponsive. Stay very, very far away!

Scam Scam Scam. Do NOT order. Excuses and no refunds. They are thieves !

BE VERY AWARE!! PURE NIGHTMARE!
I placed an online order on 11/30/2019, for Decibel™ R4 MINI PRO Rechargeable CIC Hearing Aids (FULL PAIR) - BUY 1 GET 1 for $697.00. I called Decibel right after receiving an order confirmation to clarify their return policy. Their associate put the phone down on my ear! I emailed Decibel support using email address on the order right away, stopping shipment and cancelling the order. No reply to emails or reading receipts were received to my many emails. December 2, 2019, I called Decibel again and David(?), was incredible disrespectful and insolent, right at greeting and throughout the whole call! When I requested the order to be cancelled he replied that it had already shipped. Not true according to USPS tracking number supplied with the order confirmation. I have never encountered a more belligerent and abusive customer agent as this Decibel associate! They shipped the cancelled order, forcing me to waste time and shipping costs to return it. I had already contacted my credit card institution and no restocking fees were collected! This was a nightmare, numerous calls and emails. Lot of time wasted! Decibel runs a deceiving company, very rude, even the sales manager ignored my emails until was useful for him to advise the re-stoking fees, after the item was delivered! Their return policy does not mention the 15% re-stoking fee at all! This online company and practices should be investigated!

Poor products, poor service, unadvertised refund policies. I bought a pair of their premium (C-I-C)
in ear canal units They were two left ear units, and I was told they didn't make different ones for each ear. I required assistance to remove the one from my right ear. They arranged for me to exchange them for BTE (behind the ear) equivalents. One of them had very distorted audio. I asked to return them for a full refund, and received a partial refund later that I was told, and nothing was said about a restocking fee (of $103, or 15%), and nothing was stated in writing in the ordering method I used (Facebook via phone). When I called their customer service, I received a rude reception, and they told me such American made quality required restocking fees. I tried much better quality from a Non-American made company. Additionally they were more professional. I suspect that Decibel is a possible scam. Their phone has changed.