Decibullz LLC

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

We are very sorry that you are unhappy with our product and serviceIt does sound like our support team was able to replace the broken earphones as well as ship them out to you free of charge to Hawaii twiceOur year manufacturers warranty does start on the original purchase dateOur warranty
and replacement shipping policy is laid out in our Terms and Conditions on our websiteEven though it is outside our policy and warranty I have decided to send you a free set of our updated earphonesThese earphones should be more durable and hold up better for your needs. Thank you,Decibullz Support Team

Hey ***I'm very sorry that you have not been able to contact us regarding your earphone purchaseWe have searched our records and can not find any email or phone record from youCan you tell me how you tried to contact us? We pride ourselves on our customer service and I'm sorry you couldn't
get a hold of us. We do stand behind our products and of course we will replace any defective unitsPlease tell me where you purchased the earphones and provide your order numberOnce I have that information I can quickly process your replacement. Again I'm vary sorry that you were not able to get this fixed earlier. Thanks,Kyle CEO Decibullz

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hey [redacted]
background-color: rgb(255, 255, 255);">I'm very sorry that you have not been able to contact us regarding your earphone purchase. We have searched our records and can not find any email or phone record from you. Can you tell me how you tried to contact us? We pride ourselves on our customer service and I'm sorry you couldn't get a hold of us. 
We do stand behind our products and of course we will replace any defective units. Please tell me where you purchased the earphones and provide your order number. Once I have that information I can quickly process your replacement. 
Again I'm vary sorry that you were not able to get this fixed earlier. 
Thanks,Kyle 
CEO Decibullz