Decision Metrics

Revdex.com N Delaware Street #2020Indianapolis, Indiana This letter is in response to your inquiry, dated 05/17/with an assigned case ID of [redacted] [redacted] Apartments and the Gene BGlick Company, take great pride in our community and the service we provide our residentsIhave reviewed the file of this resident and am unable to locate any documentation regarding owing money toward a utilityWe did send one letter to the resident regarding nonpayment in error due to theft from the rent drop boxIn an effort to resolve the issue,the account was credited the amount of money it cost the resident to trace the money orders and waived all accrued late fees during this timeOn February 2nd,the resident contacted the Corporate Office regarding this notice and to clarify what she owed for the month of FebruaryThis situation was resolvedThe resident contacted the Corporate office on 10/17/regarding the neighbor and children bothering her carAt this time, Icontacted the Property Manager to make her aware of the situationThe Property Manager then held a meeting with both residentsDuring the meeting,all concerns were addressed and both resident agreed to communicate about any issue they may have with the otherThis issue was resolved and no other complaints were made regarding this matter until the resident turned in their notice to vacate at which time the resident provided the staff with a written complaintThe staff at [redacted] Apartments makes every effort to address all complaints received or witnessed by staff membersIf we are able to identify the violator, appropriate action is taken to enforce the terms of the lease agreement If we are unable to identify the violator, we may have to iss ue a property w ide notice to address the concernDue to the inconvenience that the resident has experienced we have agreed to allow her out of her lease with no penaltyThe penalty for terminating a lease is $which we have waived for her.We are unable to compensate the resident in any other waySarah R [redacted] Resident Relations Coordinator Gene B Glick Company

We, at Hunt Club Apartments and the Gene BGlick Company, take great pride in our community and the service we provide our residentsAs this resident stated, Hunt Club has experienced some plumbing issues, which we are working diligently to correctWe are aware of and have acknowledged the
inconvenience this resident has experiencedDue to the inconvenience, we have offered the resident compensation of rent from the main occurrence date of November 9, to November 30, 2015, in the amount of $546.26, new carpet throughout the home (at a cost of $964.16), the home professionally cleaned (at a cost of $95.00), and a gift card in the amount of $In addition, we plan to refund her deposit in the amount of $and waive all lease termination fees in the amount of $350.00, should she decide to vacateThis is a total compensation of $To recap and respond to the residents' concerns, the resident has experienced the following water issues in her home: 1. On February 20, 2015, the resident reported water dripping from the exhaust fan in her guest bathroomThis was due to a leak from the upstairs apartment's toilet and was repaired within an hour and a half of the time reported2. On May 7, 2015, the resident reported water leaking from the ceiling in the closet where the water heater is locatedThis was the result of the condensation line leaking in the upstairs apartment and was repaired within an hour of the reported time3. On June 26, 2015, the resident reported there was water coming from her laundry area with soap sm and was traveling into her living area and master bedroomThis was the result of the main drain to the building being backed upA contractor, who was called to clear the drain, found excess toilet paper and a large amount of wipes and feminine products causing the clogThis was repaired just over an hour of being reportedWe contacted another contractor to extract and clean the carpets in her home which was completed the same day as it was reported. On August 6, 2015, the resident reported a leak above her couch in her living roomThis was the result of defective condensation pipingThe leak was repaired right away and all piping was replaced within days5. On September 23, 2015, the resident reported a leak coming from the furnace closetThis was the result of a main drain clog which was also taken care of the same day6. On November 9, the resident reported that she had what she believed to be raw sewage back up into her shower and toilets and also stated it had flowed into the hallway areaThis was reported at 4:30pm and our contractors arrived just before 8pm on the same day(The resident did report to us that the carpet cleaning contractor did not show any identification when he arrived and we reported such to the contractor's supervisor.) .All water was extracted from the home and the carpets were cleaned throughoutThe resident was not happy with the result of the carpet cleaning and stated that, due to health I issues, she could not bend to clean the shower and toilet in her home, nor could she inhale any cleaning chemicalAt this time, we scheduled a licensed carpet cleaner to come back out to clean and sanitize the carpet in the entire apartment, instead of just the affected areasWe also scheduled to have her bathrooms professionally cleaned by a licensed contractorWhen all work was completed, the resident, again, was not satisfied with the cleaning of the carpeting and decided to contact the Marion County Health DepartmentThe Marion County Health Department requested that the carpet and padding in the hallway area be replacedWe had already offered to replace the carpet in her entire home prior to the health department's requestThe health department has given us a deadline of December 14, to complete this request, along with a few other itemsUnfortunately, this deadline will not be met do to the resident refusing to allow us access to the apartment to make these repairsThe resident has asked that all repairs be delayed until she vacates the homeWe have spoken with the Marion County Health Department and have been granted a day extension to complete the repairs, due to the circumstancesOn November 15, 2015, while the resident was staying elsewhere, her apa rtment was broken intoThe resident reported to us that sometimes were taken and that she felt we were at fault by not closing her blindsWhile we sympathize with her, we do not feel the brewas a result of any negligence on our partOur maintenance staff and contractors go directly to the area of issue and, once work is completed, vacate the apartment through the same door they enteredThere would have been no reason for any of our staff to adjust any blinds or curtains in the resident's apartmentOn December 3, 2015,the resident notified us that she accepted our offer, outlined above, and vacated the home the same dayShe provided her new address and asked us to send the gift card and any other correspondence, to her thereThank you for your time and consideration of our responseSincerely, Sarah R*** Resident Relations Coordinator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The recap provided was not all inclusive listing repair requests/maintenance issues addressed. Items such as the wall to main water line being taken out/repaired, leak in the wall and vinyl having to be replaced have been omitted. Repairs to upstairs bathroom was reported and after hours came out to apartment; however repair was not made at that time. I contacted office again the following day stating no repair was made. Another maintenance tech was sent out and repaired the leaking toilet above. This was not fixed within 1/hoursRegarding the cleaning of the apartment bathroom, this was not done by a certified company that deals appropriately with sewage material. I met the couple who were the cleaners the night of 11/10/before leaving for the hotel. The chemicals they carried in their bucket were common household cleaners, ex: Lysol toilet cleaner. That is not something that kills disease/germs from sewage matter. The cleaning was not performed that night as I could not be present while any chemicals were being used due to health issuesRegarding the Marion Health Department extension of days, Glick was given days to respond to the cited issues from the Health Inspector. Ample time between 11/13/and 12/13/was available for Glick to arrange for repairs. I received an email from Hunt Club stating: 12/1/*** *** would complete the drywall repair in ceiling and 12/7/*** *** would be replacing carpeting however I needed to sign a waiver that stolen items, broken items, etc...would not be *** ***'s liability. I emailed on 11/30/that repairs need to be put off until after I vacate since Glick refused to be liable for the damaged/stolen property that we already experienced on 11/9/& 11/15/15. I notified Hunt Club that I vacated the apartment and left the keys in the rent drop box on 12/3/15. The extension requested with the Health Department was due to Glick scheduling at the last minute. I would like to receive a breakdown as to how Glick came up with the rent compensation as I should be getting refunded for time the apartment was not used from 11/9-11/30/15. $rent/modays without an apartment in November...should equal $daily prorated for 11/9-11/31/15. My calculations show $rent compensation and $deposit returned. As noted, the lease termination fees were to be waived completely if I vacated before 12/31/per the email received from Hunt ClubTo date, I have only received the $gift card in the mail. No other checks or monies have been received from Glick or Hunt Club. Copies of documentation received with gift card in the mail is attached. No check was included. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Because the family who started all this is still living there, and after we made contact with the office, I verbally kept coming to the office complaining and the police was called on them again so they got clever with it and had their children's friends and parents get involved And was talking bad about me to them, and the bad thing about it is that it was a bad history I had with their family at a church we all attended.I lost sleep, scratched appeared on my car, the people in the office was nitpicking and on purpose kept giving my eviction notice that caused me to have mental and emotional break downs because I didn't know why they kept giving me those things, I am in a homeless shelter behind all this and have to throw away and give up some of my possessions And these neighbors kept laughing and thinking this all was fun and games, and they just got away with it EVERY TIME THE NEIGHBORS COME HOME, THE KIDS PILE AROUND AND JUST BE ABOUT A DOZEN OF THEM WHEN THEY DO I HAD HEADACHES JUST ABOUT EVERYDAY!!I WANT JUSTICE!!
Regards,
*** ***

This letter is in response to a complaint submitted to the Revdex.com about our business on 11/22/2015 with an assigned ID of [redacted]. The repairs that were listed in our previous response were those that are listed as water/ leak repairs. One of the leak repairs dated May 7'h, 2015, did require some extensive repairs. Per our records and company software the source of the leak was detected and corrected timely. Due to extensive damage contractors were scheduled and repairs were completed within the following weeks. All of our contractors are fully licensed and accredited in the state where they operate. Furthermore, we require full insurance coverage in order to work on any of our properties. In regards to the Marion County Health Department extension; On November 23'd, 2015 we sent the resident a letter stating that the drywall repairs were scheduled for December 1st' 2015 and carpet and padding replacement was scheduled for December 7'h, 2015. The original date given for us to complete these repairs by the Marion County Health Department was December 14th' 2015. On November 28th' 2015 the resident responded stating that she did not want maintenance or contractors in her home without her presence and asked that all repairs be rescheduled for after she vacates the home. We asked that the Marion County Health Department grant us an extension due to the residents' request of delaying repairs. The health department originally gave us a completion date of December 141h, 2015 and per the residents notice to vacate, she did not pla n to vacate the home until the 15th of December. In regards to the [redacted] waiver for liability, [redacted] liability waiver is a form that [redacted] Company requires any time they replace carpet in an occupied apartment home. [redacted] will not do any work in an occupied home unless this form has been signed by the resident residing in the home. We have given a concession for the rent from the 9th to the 30th of November 2015. The rent amount is $745 divided by 30 (the number of days in November) comes to $24.83 a day. When taking $24.83 times 22 (the number of days from the 9th to the 30th of November) amounts to $546.26. We have also credited her security deposit in the amount of $199.00. The credit from the rent and the security deposit amounts to $745.26. The resident vacated the home on December 3rd, 2015 and is responsible for the rent and utility charge (Utility charge $82.70 for a full month) for this time frame. The rent from December 1st through the 3rd is in the amount of $72.10 and the utility charge for the listed dates is in the amount of $8.00. The charge for the month of December in full is in the amount of $80.10. The $745.26 minus the charges for December in the amount of $80.10 comes to $665.16, which is what the resident has been refunded. The refund check was mailed from our corporate office on December 17th and was cashed by this resident on December 23rd, 2015. Thank you for your time and consideration of our response. Sincerely, Sarah R[redacted] Resident Relations Coordinator

Revdex.com 151 N Delaware Street #2020Indianapolis, Indiana 46204 This letter is in response to your inquiry, dated 05/17/2017 with an assigned case ID of [redacted].   [redacted] Apartments and the Gene B. Glick Company, take great pride in our community and the service we provide...

our residents. Ihave reviewed the file of this resident and am unable to locate any documentation regarding owing money toward a utility. We did send one letter to the resident regarding nonpayment in error due to theft from the rent drop box. In an effort to resolve the issue,the account was credited the amount of money it cost the resident to trace the money orders and waived all accrued late fees during this time. On February 2nd,the resident contacted the Corporate Office regarding this notice and to clarify what she owed for the month of February. This situation was resolved. The resident contacted the Corporate office on 10/17/16 regarding the neighbor and children bothering her car. At this time, Icontacted the Property Manager to make her aware of the situation. The Property Manager then held a meeting with both residents. During the meeting,all concerns were addressed and both resident agreed to communicate about any issue they may have with the other. This issue was resolved and no other complaints were made regarding this matter until the resident turned in their notice to vacate at which time the resident provided the staff with a written complaint. The staff at [redacted] Apartments makes every effort to address all complaints received or witnessed by staff members. If we are able to identify the violator, appropriate action is taken to enforce the terms of the lease agreement . If we are unable to identify the violator, we may have to iss ue a property w ide notice to address the concern. Due to the inconvenience that the resident has experienced we have agreed to allow her out of her lease with no penalty. The penalty for terminating a lease is $350 which we have waived for her.We are unable to compensate the resident in any other way. Sarah R[redacted] Resident Relations Coordinator Gene B Glick Company