Deck

ID [redacted] According to your Customer Experience InformationProduct Issues - Decking Products are all Royal Crown Limited, Milford InWarranty Issued by themAbove Picture shows workmanship of installation of deck and railing.Statement of the Problem- Start Date delayed ”I cant remember, it was years ago”Client was in the hospital "Both were there when we started the job; I was therepersonally .?” Immediate problem with the water "The decking is nearly water tightso it held some water on the surface" The company did some bandaid work ” Mr***drilled holes all through the new vinyl decking prior to him calling us or giving us time to come look at the deck and fix any issues" “ Workmanship warranty expired years ago,and the deck is years old...." Don't drill holes in hollow decking...the water can runback to the house!!!!!!!! , Purchase date 6/26/Talked to Company 10/1/07.......................................That's Years Ago ????????????Mrand Mrs [redacted] accompanied salesman Randy C [redacted] (who is noted in complaint), a salesman that sued our company for unpaid commissions on the sale of the [redacted] deck.They were the key witnesses in a lawsuit brought against our company; so, I am assuming thats why they've never called our office, and I believe after the lawsuit they understand that the deck was miss priced at time of sale, received their new deck for around $5,less than it should have cost, and they are also well aware that we lost our defense of the lawsuit and had to pay MrC [redacted] is commissionsAlthough MrC [redacted] is no longer employed here we can afford them his phone number if they have a complaint about their deck.After the initial trip back to the job to look into the water complaints of the deck holding water, we witnessed holes drilled all through the decking allowing the water to pass under and in through hollow deckingIf water is allowed to go into the hollow decking, our flashing of the deck itself to the house is of no use as the deck acts as a pipeline sending water back to the house and rendering our flashing defenseless.Response.".Mr [redacted] should have never drilled holes in the deckThis made water problemBad Idea., which I conveyed to him after I witnessed the holes