Thank you for submitting a response about your recent experience at Keens Body Shop. We would like to take this opportunity to apologize to you and we appreciate you taking the time to share your thoughts about our company.Our goal is to fix vehicles as quickly as possible and to factory standards....
However based on the events experienced by you we did not meet this goal. It is discouraging to us that we have lost confidence as a customer and hope that there is a way for us to repair this damaged relationship.We ask that you allow us another opportunity to serve you if need be in the future, as it is a privilege to provide our service to you.As with every customer, our repairs come with a lifetime guarantee and if you have any issues with our repair please stop in and we will resolve the issue.Regards,Matthew S. K[redacted]Manager
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. They gave me a refund for 20% of the total cost and it really helped me get back on track with my finances. Thanks a lot.
Thank you for submitting a response about your recent experience at Keens Body Shop. We would like to take this opportunity to apologize to you and we appreciate you taking the time to share your thoughts about our company.Our goal is to fix vehicles as quickly as possible and to factory standards....
However based on the events experienced by you we did not meet this goal. It is discouraging to us that we have lost confidence as a customer and hope that there is a way for us to repair this damaged relationship.We ask that you allow us another opportunity to serve you if need be in the future, as it is a privilege to provide our service to you.As with every customer, our repairs come with a lifetime guarantee and if you have any issues with our repair please stop in and we will resolve the issue.Regards,Matthew S. K[redacted]Manager
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. They gave me a refund for 20% of the total cost and it really helped me get back on track with my finances. Thanks a lot.