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Decker's Plumbing Reviews (10)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

On 8/20/we delivered a rebuilt motor to *** *** to install in one of their customers vehiclesThe check they wrote to cover the cost of the motor was returned insufficient funds the following business dayOn 9/4/*** *** contracted and authorized a tear down
inspection in the amount of $on their customers vehicle as they stated the motor did not run properly when installedWe removed the motor and discovered that they started the motor with no oil after installationBecause they had not paid us for the original motor we did not move forward with any repair workWhen we contacted them for payment to finish the repair and collect the vehicle they claimed to have financial issues with their partner and put us offIn October my office manager was contacted by Mr*** because he wanted to know the status of his vehicleAt the time Mr*** never mentioned that he suspected that *** was being dishonest and he mentioned that *** told him the vehicle was at our shop for warranty workSince we had no contract with him we suggested he call *** *** for an updateOn 12/4/we filed a lien on the vehicle for non payment when we found that *** had closed their business and had not made any attempt to pay usThe lien amount includes storage costs from 9/4/and the original cost of the motor that we rebuiltWhen I was contacted by Mr*** on 12/4/I notified him that I had placed the lien and was unable to collect from ***t for the work that I had completed on his vehicleI offered to drop the storage costs but asked for a total of $which would include the cost of the motor and installationHe declined my offer and filed a complaint against me although I have never contracted any business with himAt this time I am also a victim of *** *** going out of business and have not received any funds for the services I provided as well as having to store the vehicle on my premises for the past three months

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They told me that when I bought the motor that it would be $for the core, but when they received the core they would reimburse me something, but not allSo now why are they making excuses that the motor is damaged, this and thatWhen they knew beforehand the motor was damaged, if my motor was fine I would not have purchased their motor, this is their work and responsibility to fix the motor and to put it back on the market, this is how they make their money, I am not going to pay for their work that they should be doing, they invest in a motor and resell it for 2650.00, I want them to notice the difference, now they want me to pay for the work that they must do, which I don't think is right, I want them to return $dollars and the problem will be resolved
Regards,
*** *** TRANSLATED BY Revdex.com EMPLOYEE
ellos me dijeron cuando yo les compre el motor que ivan acer $dollares del core pero que cuando recivieran ellos el core me ivan a regresar algo no todo pero algo entonces porque ahora estan sacando excusas que el motor tiene danado esto y el otro,ectcuando ellos saben de antemano el motor esta danado si mi motor ubiera de estar bien yo no les ubiera comprado su motor, es su deber y trabajo de ellos reparar el motor y ponerlo ala venta asi es como hacen su dinero ellos, yo no les voy a pagar por su trabajo que tienen que hacer ellos asi le pongan $dollare al motor ellos lo estan dando a $que se fijen la diferencia ahora quieren que yo les pague por el trabajo que tienen que hacer ellos pues eso no esta bien por eso yo quiero que que me regresen $dollares y es todo se acaba el problema

Mr*** had MJM Engines rebuild his engineThe engine was removed from the vehicle and brought to us separate from the vehicleThe engine was rebuild and returned to the shop that had removed it for Mr***
We at MJM Engines have tried to help Mr***We have looked at the car after he
had the carry out motor installed elsewhere and we have found installation errors: the intake manifold gasket failed to seal causing a vacuum leakWe also checked the internal mechanical timing and found it to be set correctlyThe timing on this engine is set using a timing tool specific to this type of engineWe did inform Mr*** the problem with his timing could be a problem with the variable valve timing system
The variable valve timing system involves multiple sensors and solenoids, is controlled by the computer and requires oil pressure to activate the VVT sprocketsBecause the engine was brought to MJM outside of the vehicle it is impossible for us to know if the VVT sprocket, or any other part of the system is functioning or notVVT sprockets are not included in engine rebuild kit as stated on the estimate and also the final invoicePlease see attached
We also informed Mr*** it could be a sensor out side the engine could be a pinched wire when motor was installed or a computer problemWe informed him that further diagnose would be needed and we would need the car for a couple daysHe then took the car to MazdaMJM was unable to confirm where the problem wasMazda said they thought the VVT sprocket might be badBased on the diagnostic by Mazda MJM has offered to waive the labor cost to install the VVT sprocket if Mr*** supplies the partAn appointment was made for Mr*** to bring the vehicle back for us to do this on 7/13/Mr*** then canceled and has not rescheduled
MJM will help Mr*** with this problem when he can reschedule

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.TRANSLATED BY Revdex.com EMPLOYEE
Wherever you buy a motor be it new or used they ask for money for the core, but when you return the core they return your money no questions/excuses asked unlike you allYou were asking for the core, now you have it, return my moneyWhy are you making so many excuses give me the money I deposited for the core
Regards,
*** ***
en donde quiera que compras un motor reconstruido o nuevo te piden algo de dinero por el core pero cuando regresas el core te regresan el dinero para tras no estan poniendo excusas como ustedes, ustedes estaban preguntando por el core ahora ya tienen el core devuelvanme el dinero poque estan poniendo tantas excusas en donde quiera regresan el dinero entregando el core

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me upon the release of all liens. Furthermore I would like to make the following statement;;
“Upon
discussing the liens made upon my truck with MJM Engines they responded in a
efficient, friendly and professional manner, subsequently releasing all liens
I appreciate MJM Engines efforts and their professional manner that led to
the complete resolution of the issueI am completely satisfied with the
outcome and would recommend MJM Engines for their engine rebuilding and auto
repair services."
Regards,
*** ***

In regards to Mr***s most recent complaint:
A request for an estimate to get the car to “run properly”
was not possible without further diagnosticMJM Was not given enough time with
the vehicle to perform this diagnosticWithout knowing the full nature of the
problem we were unable to offer a solutionNot willing to wait the Mr*** then
had Mazda diagnose the vehicle
Mr*** contacted MJM saying that Mazda had diagnosed the
problem as being the VVT sprocketAt this point MJM offered to supply the
labor to replace the suggested parts at no cost to Mr*** and offered to
allow Mr*** to supply his own parts
Mr*** states in his complaint that MJM is “stalling” on
completing the repair, when in fact MJM had not received all the parts supplied
by Mr*** until late in the day on Friday July 17th. Because of the nature of the repair and the
late hour of delivery of the parts required, MJM was unable to finish the
repairs same dayMJM Engine is closed on the weekends and is working on the
vehicle today: July 20,
This afternoon, Monday July 20, 2015, MJM completed the
installation of the parts requested by Mr***Once the engine was running
MJM found that replacing these parts has not made any effect on the way the
engine runsAuthorization was obtained from Mr*** for MJM to remove the
intake manifold for inspectionMJM found that the fuel injectors had been
installed incorrectly: missing seals and cross threaded bolts not installed all
the wayUpon the vehicles original visit to MJM we told Mr*** that there
was an issue with the installation, and that it needed to be looked at by the
original installerIt seems this was not done
As mentioned in our last response and this one; we are replacing
the parts that the dealership has recommendedWe are doing our best to help
Mr***
I have included some pictures of the source of the problem, as well as the invoice to Mr ***
Please see attached. Thank you, *** ***MJM Engines***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
upon return to mjm engines, after going to Mazda and learning that the problem was a problem mjm should have known about, and should have informed me about, the shop manager became verbally abusive, and unprofessionalhe proceeded to call me "spineless" on several occasions, and "less than a man" for "going behind his back" and contacting the Revdex.com I had asked him the last time is was there on July 6, 2015, to give me an estimate of the cost of getting the car to run properly, that was the third time I was there, no replySo even though, he found an issue the installer missed during the reinstall, it was a very minor problem, that *** auto fixed with no questions and very quicklyI then again, returned to mjm and he continued to make more excuses, instead of acting urgently to solve the problem that's when I went to Mazdathat's when mjm told me to purchase a vvt pulleyAfter waiting for the part to come, of which, he had an opportunity to order quicker than myself, he proceeded to "stall" on fixing the car because I have called the finance company to also complainhis reasoning was "he had received what amounted to a charge-back from the finance company" which in fact, it was only an investigation letterhe is willing lie to make his unprofessional behavior validI have spoken to no less that three other Mazda mechanics, of which all three had relayed to me the problem with this car was inside the engine, so whether or not the vvt was the problem he had a duty to inform me of the potential problem, then he let me chase my tail, all the while knowing what the problem was, NEVER, offering to fix it, even when I agreed to payIn the more that thirty years dealing with any business, I have never been called out of my name, told they would stall or should stall on a repairI will be contacting all the other licencing agencies to report this insane and ridicules behaviorI have already contacted the Bureau of Automotive Repair to do a thorough investigation of this repairat this moment I really dont trust the car will run properly I wll also be forwarding a copy of this letter to any othersThis shop should NOT have a Revdex.com, rating, let alone an "A" here is a copy of a yelp complaint which shows the berating behavior of the manager..2/11/2015Do not bring your business here, paid over $for a motor rebuild, vehicle broke down on the side of the road not even miles/days laterThey refused any responsibility and wanted to charge another $to repair what should have been replaced the first timeAfter trying to negotiate with *** the manager, he became very insulting and disrespectful and pretty much told me to *** off. Do NOT bring your business here! I should have read the reviews and believed them before

When Mr*** placed his order for rebuilt engine it was explained to him that it would be necessary to charge him for the core in advance because at the time he did not have a core engine to turn in for rebuildIt is clearly stated on our invoice, signed by Mr***, that, “CHARGES
APPLY ON UNUSABLE CORES SUCH AS ENGINE BLOCKS, CRANKSHAFT, ROLLER CAMSHAFTS, ROLLER LIFTERS, CONNECTING RODS, CYLINDER HEAD(S),VALVES/GUIDES/SEATS.” When MJM was finally able to pick up Mr***’s original engine for inspection it was found that the engine had spun both camshafts destroying the camshafts and the cylinder headsThe cost to replace these items exceeds the $core charge therefore the core charge applies and no refund is dueMJM Engines is an engine rebuilder, and Mr***’s original engine was not rebuildable. In order for Mr*** to qualify for a refund he would have to supply two cylinder heads of the same casting, loaded with camshafts and all must be rebuildable. Attached is the invoice signed by Mr*** and photos taken of the damage to his original engineThe website only allows for four file uploads, however if desired, I do have more pictures of the damage. TRANSLATED BY Revdex.com TRANSLATOR, REVISED BY Revdex.com EMPLOYEE. Cuando el Sr*** su pedido para motor reconstruido fue explicado a él que sería necesario cobrar para la base de antemano porque en el momento no tenía un motor central a entregar para la reconstrucciónSe afirma claramente en nuestra factura, firmada por el Sr***, que, "Cargos aplican en inutilizable corazones tal como bloques de motor, cigüeñal, árboles de levas de rodillos, rodillos elevadores, bielas, culata (S), asientos de guías de válvulas." Cuando MJM logró recoger el motor original del Sr*** para la inspección se comprobó que el motor ha hecho girar ambos árboles de levas destruyendo los árboles de levas y culataEl costo de reemplazar estos elementos supera el cargo base de $por lo tanto se aplica la carga de la base y ningún reembolso está previstoMJM motores es un reconstructor de motor, y motor original de Sr*** no era autos.En orden para el Sr*** calificar para un reembolso tendría que suministrar dos cabezas de cilindro del molde mismo, repleto de árboles de levas y todas deben ser autos.Adjunta está la factura firmada por el Sr*** y fotos de los daños a su motor originalEl sitio web sólo permite cuatro archivo subidas, sin embargo si lo desea, tengo más fotos de los daños

MJM Engines, inc. April 24, *** *** ***
*** ** ***
*** *** ***
*** *** *** *** *** Revdex.com San Diego, Orange & Imperial Counties Re: Claim # *** Mr*** did not purchase a new engineHe did not purchase a used engineThe pricing that was given to Mr*** was to rebuild his engine.Because Ford/Lincoln trucks are popular MJM happened to have an engine on hand and was able to give Mr*** another rebuilt engine in exchange for his buildable core so he would be able to get his vehicle back on the road as soon as possibleThe core refund, as is with all engines rebuilt by MJM, is contingent upon the condition of the engine cores being returnedThis was explained to Mr*** prior to delivery, and is stated on the invoiceBecause MJM was unable to inspect the engine core until several days after to delivery to Mr*** it was imposable for us to know the extent of the damage, and how much of the core charge, if any, would applyThe damage to Mr***’s the cylinder heads made them unsalvageable. If Mr*** would like to supply two cylinder heads of the same casting, loaded with camshafts that are buildable we will give him a refund Sincerely, *** *** MJM Engines, Inc. 2** *** ***
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*** ***
*** *** *** *** * *** ** ***Re: Reclamo # ***Sr*** no ha comprado un motor nuevoÉl no adquirió un motor usadoEl precio que el Sr*** fue a reconstruir su motor. Camiones de Ford/Lincoln porque son populares MJM pasó a tener a mano un motor y fue capaz de dar el Sr*** otro motor reconstruido a cambio de su base para armar por lo que sería capaz de conseguir su vehículo en la carretera tan pronto como sea posibleLa restitución de la base, como con todos los motores reconstruidos por MJM, supeditadas a la condición de los núcleos del motor se vuelveEsto fue explicado al Sr*** antes de la entrega y se indica en la facturaPorque MJM no pudo inspeccionar el núcleo de motor hasta varios días después hasta la entrega al Sr*** fue imponibles para conocer la magnitud del daño y cuánto de la carga del núcleo, si alguna, se aplicaríanEl daño al Sr*** de culata hecho insalvable.Si Sr*** quisiera suministrarle dos culatas de cilindros del mismo bastidor, cargados con árboles de levas que son para armar le dará un reembolso. Atentamente,*** ***MJM motores, Inc .TRANSLATED BY SOFTWARE- REVISED BY Revdex.com Employee

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