Deckers Brands

Revdex.com:
After nearly 13 months waiting, attempting to obtain the Riva shoes to replace the defective Riva boots, and having to enlist the efforts of the Revdex.com, I have reviewed the response made by the business in reference to complaint ID 11028056, and find that this resolution is satisfactory to me. I do not want the extra $50.00 for the efforts and just want the shoes.
Inasmuch as I have three pairs of the Riva hiking shoes (Charred, Bulega and another which I have forgotten) the "Teva Riva eVent Shoes - Men's" is carried on REI's website as item # 789077, Turkish Coffee color and Men's size 9.5.  It is described as "Featuring awesome eVent® waterproof protection, excellent support and
fit, Teva Riva shoes take you from town to trailhead and beyond without
missing a step."
They may be shipped to [redacted], Syracuse, Utah 84075-8020.
Upon receipt this issue will be considered closed and I wish that this very disturbing occurrence should have not happened.  More attention should be paid to those customers who do complain - but without obtaining results that brought in the good will of the Revdex.com.
Regards,
J[redacted]

Perfect, we have placed an order for you. The order
number is 11681646. You will also receive an order
confirmation email as well. I hope this helps. Have
a wonderful day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10958314, and find that this resolution is satisfactory to me.
Regards,
D[redacted]

I certainly apologize for the confusion. I do see that the letterA was ordered with the custom boot. As a one time courtesy
we can go ahead and send you the P charm. It will be mailed
with UPS tracking number 1Z9063AR[redacted]6. I hope this 
helps. Have a...

wonderful day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11298083, and find that this resolution is satisfactory to me. 
I'm thankful that I can finally receive a replacement.
[redacted] Drive
Ramsey, NJ 07446
Regards,
K[redacted]

We are sending a new pair of boots to the customer.

I certainly apologize for the defective product you have received. I will definitely pass this along to our warehouse so they can inspect the shoes and have better quality control. As for the refund of $24.00, that should be processed today and you should see that in your bank account within 3...

business days. If you have any issues, you can reference the ticket number 2775410. I hope this helps. Have a wonderful day!

I've twice attempted to reach this company regarding a defect in the (supposed) UGG boots purchased by my daughter but have NEVER even received a reply. Scam.

Complaint: 10942405
I am rejecting this response because: I did submit  my proof of purchase. I am very upset with how my husband  and I have been treated by UGGS.com  representative. 
At the is point I need a higher management to reach out to me directly. 
I have sent all of  the requested information (receipts and pictures). 
Regards,
[redacted] J[redacted]

I certainly apologize for the delay in receiving your exchange. I do see thepackage was sent back on January 4th. I would be happy to process your
exchange however I am not sure what you are requesting. Please reply with
the item, color, and size that you want. I hope this...

helps. Have a great day!

Complaint: 10984717
I am rejecting this response because:
This was their third story.  They originally told me that I was out of the date range for returns and warranty.  I had to explain repeatedly that I had started the process well within the 12 month range of the purchase.  Then they told me, after sending them multiple pictures because they returned my boots without even examining them, that the boots were purchased in 2004.  Then in their final emails they said that we bought them from a dummy website.  My husband is an engineer physicist and knows his way around the Internet pretty.  I seriously doubt he would have purchased off of a dummy website and paid the full retail amount.  Their detailed explanation about the tags was never relayed to me either. 
Regards,
A[redacted]

Complaint: 10942405
I am rejecting this response because:
Regards,
[redacted] J[redacted]
Good Evening,
Yes, they were given as gift last Christmas from my sister in law. I don't understand how this an discrepancy. We communicated that the representative before ever shipping them back.
I receive a letter stating UGGS were unable to process the warranty since the tag indicated they were purchased in 2012; later your representative realized that was not the class.
I have expressed thoroughly how I would like this matter to be rectify; I would like a resolution before the end of the week. Considering all that has transpired my husband and I are not asking for a lot.
 
Respectfully,
 
Marie & Jerald J[redacted]

I am sorry for the inconvenience that these shoes have caused. I wantto go ahead and offer to send you a replacement pair free of charge asa one time courtesy. I just need to know which color and size in the Northwater,as well as a shipping address. Also, for future reference,...

contact us as soon asyou notice the defect as our warranty is good for one year from the date ofpurchase. I hope this helps. Have a wonderful day!

Unfortunately, we missed a step updating the Revdex.com side and resolved internally w/the customer. Deckers Outdoor Corporation

I certainly understand the your frustration. I have been in contact with
the corporate liaison and she is very well aware of the situation.  The
label that was created will go to her directly. They are willing to replace
them, however they must be sent in. I hope this helps. Have a great day!

I certainly apologize for the confusion that this has caused. Unfortunately there is no possible wayto mail a check. That is something UGG Australia does not do. As a one time courtesy , I can get the 
$100 site credit refunded to the credit card ending in 3671. I want to verify...

if that will be okay with you? 
I hope this helps. Have a wonderful day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10877231, and find that this resolution is satisfactory to me.
I would like to make a quick note that it was a damage exchange for same item. I would like the bailey button triple chestnut in a size 7. 
Please ship to.  M[redacted] 
  [redacted]e Rd 
  Greenville, MI 48838
I just want to say thank you so much for finally taking care of this situation for me, I very much appreciate it! 
Regards,
M[redacted]

We would like to honor the exchange as a one time courtesy. The reason a shipping receiptwas asked for in the beginning, was because we needed to verify that it was received at the
warehouse. However at this point, we would like to get you taken care of. It looks...

like 
chesnut Bailey Button Triplet was sent in. Which color and size would you like? Also,
what is a good shipping address to send the replacement to?

I certainly apologize for the issues you have experienced dealing with the customerservice. Unfortunately you will need to work it out with the store that the item was
purchased from directly. The online UGG Australia customer service will not have this
order in their system...

if the order was placed in the store. There are two separate systems.
Now if you see the tracking showing delivered to Camarillo, that is where the UGG Australia
warehouses are located. You should be able to be refunded, but again, you will need to work
that out with the store they were purchased from. I hope this helps. Have a great day!

Review: Hi [redacted],

Thank you for getting back to me but this is unacceptable. I understand that what your website says but this is a matter of doing what is right by the customer. Additionally, I was already told by one of your managers there during my first call into UGG when I was returning my Wife’s boots because one was noticeably higher than the other and the manager said specifically “We don’t normally do this but I will make an exception.” She was going to have the entire refund from the credit card and the gift card put back onto my credit card.

Backstory: To surprise my wife so she didn’t know how much I was spending on her I went to our bank to get a $100 gift card that I used to then purchase an UGG gift card worth $100 and then purchased the shoes with that UGG gift card and the remainder balance on my credit card. So in reality the total purchase of the shoes was actually from my bank account. I no longer have the original gift card I got from our bank that I used the purchase the UGG gift card. I will not be using the UGG gift card that you state has the $100 on it now. So I kindly ask you to follow through with what was promised to me the first call I made when I spoke to one of your managers to put the entire amount back onto my credit/debit card tied to my bank account.

Due to this poor customer experience - the long wait times on the phones (literally hours waiting) and chat (which no one ever responded to me), to the miscommunication within the UGG organization to properly follow through with what was promised by your manager, and then to the original reason why we returned the boots in the first place leaves me leaning toward not ever wanting to buy UGG again and my wife feels that same way. It is unfortunate that such a desired brand by so many has such poor customer service leading to an overall poor customer experience.

If you are unable to do what was originally promised by one of your managers please escalate this issue.Desired Settlement: I have been told that you do not cut checks and I find that hard to believe since you pay vendors. I request a check in the amount of $100 sent to my residence to resolve this issue.

Business

Response:

I certainly apologize for the confusion that this has caused. Unfortunately there is no possible wayto mail a check. That is something UGG Australia does not do. As a one time courtesy , I can get the