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Decking Of Ohio LLC

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Decking Of Ohio LLC Reviews (2)

We had work done today on our a/c by Roger's RefrigerationScotty and Josh did an excellent jobThey are very professional, friendly and respectfulWe recommend Roger's to anyone who has a need for a skilled professional

We had an older central unit replacedWas given two prices for two different units and air handlersCame and replaced about weeks after settling on a systemThis system was an energy upgrade for our home, so we were offered a rebate which made it cheaper (and more efficient) than the other option we were givenAfter about a month and half of waiting for the rebate to come back from our electric company, I called them (electric company) to find out when we would be getting our rebate backShe explained that week after placing the unit in she contacted Rogers and explained to them that we had the wrong air handler in place and we were unable to get our rebate unless it was changed out (also not the same efficiency) We were never, not once, contacted by Rogers to fix this and change out for what we actually paid forI promptly contacted them and was given the answer that it was indeed their fault and they had intended to contact us but had been to busyWhich doesnt make sense because all we needed was a call from the office assistant to tell us and we could have made arragements for a time to have it swapped outWhich also never happenedThey apologized over and over and told me it would be at least weeks before they could replace itWhich I wasn't going for (they've already been paid and failed to tell us about the mistake when they found out) So my husband in turn called and he was able to get them to come a week laterNOW its weeks since they put the new air handler in and I called because we still have no rebateOnce again, the paper work was never sent (by fax) to the electric company and now we are waiting another weeks for the rebate checkThis is not about the check...but if in fact we had not been getting a rebate and the serial numbers of the system had not shown the energy rating as a whole, I'm very confident that we would not have what we paid for (which was more expensive, but same price with the rebate we will receive) All in all, I'm satisfied with the productBut from now on, Ill be more cautious who we do business with, especially these peopleIt saddens me that they couldn't just own up to their mistake, I wouldn't feel this way or be so negative towards their business and valuesEveryone makes mistakes, but they blatantly tried to just go on like it had never happened, and no apology will make me believe otherwise!!!!!!!

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