Decor World

Revdex.com spoke with the business who advised that the work does guarantee against ripping, tearing and gouging This is not the case with the stairs, the stair was actually kicked causing the damage The business has agreed to take care of the issue even though it is not a warranty concern because the consumer is a longtime costumer The consumer was advised that the installation guy was backed up but would get there as soon as he couldThe business will still take care of the consumers concern however there is no guarantee on the steps

I will not allow the business to do any repairs I did not like the way I was treated when I was dealing with him I do not want business on my property

In Response,to [redacted] ;First I am a guest in the customers house with the privilege of doing a job.I was in no means aggressive at any time I simply stated that I need the complete payment than he offered his visa card.As to the installers having body odor they are workers yes maybe they did smell they were sweating doing the work.If the radio was too loud he could have asked them to lower it they are respectable people.When asked the customer if I can go back the next morning do to a late day he said fine if it was a problem I would have done it immediatly [redacted] never said he would lose time from work if that was an issue I would have accommodated him.The area that is by the ceramic tile I said that I would investigate a reducer because we do not have that material he said he would check with claridge who ever that is.I did call my office so the parson can run the charge card through standard procedure.On the way to the house traffic was heavy I called and stated I was running late he said no problem I am hanging out.The carpet padding could not get done until the linoleum area was finished because the metal that gets installed needed to go on top of the linoleum.The invoice does not state that the work would get done in one day due to the work involved again if it was a problem it would have gotten done.When the payment was written [redacted] just deducted what he felt $and never discussed anything with me he just sealed the check in an envleope hoping that I would not notice very deceitful.As for the later claims [redacted] looked over the job with the exception of the area by the ceramic tile which he said he would call someone else there was no dinged up walls or anything else nothing wrong with the linoleum at all.If there was a problem with anything with the flooring or of the work I am sure he would not have paid the invoice he would have brought it to my attention he only spoke of his time .I am sorry that he feels that way but not all customers are honest I didn't rip anything out and didn't see anything

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This response shows the true colors of this business ownerThe customer is to blame and is being deceitful instead of apologizing for being perceived as aggressiveTo quickly tear through the business' response:He is right, he is a guest in my houseAs such, when I ask him (multiple times) to leave my house, he shouldHim and his employees should also respect my propertyIf a technician at my company defecates at a customers house, he gets suspendedIt's a common courtesy to leave and find a public restroomI understand that people work hard and sweatThe issue is that the installer SHOWED UP wreaking of body odor, not after a long days workI did ask for the radio to be turned downIt was, slightly; however the two installers then started singing along with the musicAgain, the business is correct that I approved for him to come back the following morningWhat the business owner is failing to acknowledge is that I spoke with him twice on the first day of install and offered three alternatives to coming back (same day, following evening, or friday evening)I was told that "it wasn't possible as he would be on jobs"The nice part about NYS law is that their is a single-party consent law for phone recordingsDue to my job, all of my cell phone calls are recordedWe spent nearly minutes going back and forth about when he could come back without inconveniencing meI was given no choice other than the following morningFor him to say "if it was a problem I would have done it immediately" is a bold faced liePhone recordings and facts do not lieI presented three opportunities to make it right and the owner couldn't work with me to accommodate my scheduleThe transition piece from tile to vinyl was a nice oak piece prior to installOwner stated "he had never seen anything like it" and "it must be custom"When I asked what he was going to do about it, he said "you should go to Lowe's and see what they have"I then did say that I would check with Claridge, the design center from when our house was builtI only offered this as an alternative because a "flooring specialist" had never seen a tile to vinyl transition piece (HA!)I now have a 3/8" step as evidenced by the "Transition #imageAgain, this is an unsafe step and shows that the job is clearly not finished properlyReference keeps being made to the fact that carpet padding could not be done until after the vinyl was put in and that nowhere does it explicitly state the job would be done in one dayI'm not disputing that, nor have I everWhat I AM disputing is the fact that the business owner not only FORGOT the material, he FORGOT that he was even supposed to perform the additional work! The two installers were there for less than hours (am-3:pm) and stated that they wish they would have had the carpet padding because it would have taken them less than minutes to installAgain, the issue is not that "the vinyl had to go down first", the issue is that the work to be performed was forgotten about and then the business owner did not work to immediately remedy the situationAs stated previously, when I worked with California Closets, their installer forgot a part and drove the hour round trip to Buffalo to get the part and complete the install same dayTHAT is customer service, not telling a customer that none of the three options are viable because he's busyMore true colors from the business/business ownerCalling a customer deceitful is despicableHe is correct in that I put a check in an envelopeWhat he fails to mention is that the envelope I gave him the check in was the same envelope I had just received the invoice in! It's also true that I deducted $from the job price; however I did discuss the job price reduction on the phone call from the prior day (if you're paying attention, that was the phone call that was RECORDED on my phone) based on his unwillingness to accommodate my busy work scheduleThis is one of the basic tenants of good customer serviceIf you FORGET to perform a service and then refuse to accommodate a customers schedule, some other type of concession needs to be madeThis is where a discount (typically far more than the 6% I took) comes into playAt the time of the install, I did state that everything looked goodThat was prior to my wife thoroughly cleaning everything, at which time the issues presented themselvesBecause I did have an insurance claim and ServPro come over, the adjuster took pictures of all damage from the water leak AND damage from ServProThe image attached titled "Wall Damage" was NOT in any of the images taken by our insurance adjuster (I checked), thus it was caused by the flooring installers when they were bringing items in and out of my kitchenThe image titled "Seam Issue #1" shows where the seam by the door is in the floorThe seam is not straight and the sub-floor can be seen in between the two vinyl piecesFinally, the image titled "Carpet Ripple" shows how the carpet now sits behind the TV stand after it was "professionally stretched"What I cannot attach are three more images in which the carpet has pulled away from the other walls and is now exposed instead of being covered by the base molding.What I now find more appalling than anything else is that my integrity is being called into questionTwice in the owners response my integrity was attacked, calling me deceitful and dishonestPlease keep in mind that after everything you've stated about "working to make it right" you have failed to acknowledge that I offered multiple solutions that did not work with your busy schedule, nor have you done anything in your responses to actually address my concernsThe only thing you HAVE done in your responses is to tell half truths about situations and call the customer a liarI would be more than happy to share the recording of our phone call which clearly refutes all of your assertions about "making it right" and "the customer never stating he would reduce the payment due to the inconveniencing".I'm not going to partake any longer in a pissing contest onlineAll I can do is speak the TRUTH about the situation and let it be known that I have empirical evidence that clearly refutes everything you've stated (or haven't) in your responsesThank you for taking the time out of your BUSY schedule to respond with baseless accusations and question the integrity of a customer whom you've had multiple issues with based on your workmanship and lack of customer service skillsAlso, thank you for following Revdex.com directions and "not using any personally identifying information", even if you did spell my name wrong in each instance ***

All wrong never told the customer it would be done in one day they had to do the linoleum first also I spoke to the customer and he said it would fine if we came the next morning

In response,the customer approved the return time the next day if that was a problem I am sure I would have accommodated the customer the customer said that the next day was fine.The transition strip I did not take out nor did I rip up the old floor and I did not see what was there.The customer was checking with someone else to add a different type of transition edge.I never had a customer do what this customer did, we never discussed any price reduction at any time.Yes the customer did put the payment into the same envelope when I opened it up than at that time the customer stated about the price reduction.I don't recall any other conversations about price reductions.The customer inspected the whole job and did not say anything about any damage if there was I would have addressed it immediately.I am not attacking the customers integrity I am just stating what took place when I received the payment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this does not resolve my complaint.First, nothing I stated was incorrectThe additional material for the carpet padding was not only forgotten, the business owner "forgot" that he was supposed to complete the work altogether (per my two phone calls with him the morning of install)Both of his installers told me that the padding would take no more than minutes to completeThe owner himself completed the work in under minutesIf the installers worked from 10-to complete the majority of the work, why would they schedule a second day for minutes worth of work? We scheduled ONE day to complete the install and the owner forgot that they were supposed to do that additional work altogether.Second, I stated that the next morning would be fine (even though I would miss work and we would need to figure something out) ONLY because I was told no to the three other alternatives I proposedThe last contractor we had who forgot a part drove to Buffalo and back (hour round trip) to complete the project the same dayDecor World did not drive the minute round trip to get the material and complete the "minute install" to accommodate my busy work schedule.After cleaning the house post-install, we've also found dinged up walls/corners and that the two seams neither line up correctly, nor were they cut straightI can see the sub-floor in several areas in between the seams of the linoleum flooringThis compounds all the other issues (like a lack of a transition piece and leaving an unsafe step between the dining room and hallway.I'm so glad that all of my other concerns were glossed over by the business' responseThis is the epitome of customer service at its worstI am disgusted by the means with which this has been handledAggressive behavior by the owner, refusal to leave the property, refusal to acknowledge any wrong doing or inconveniencing of the customer, and a short response that dismisses all concernsI'll be letting both ServPro and my insurance company (who recommended Decor World) about my experience and strongly urge that they do not recommend the company again
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Two repairmen came this afternoon (7/15) and replaced the ripped vinyl on my steps. I have had a good relationship with Decor World for over years. They have done jobs at my home. I did not take pleasure having to go to the Revdex.com.
Thank you for your assistance,
*** ***

In Response,to [redacted] ;First I am a guest in the customers house with the privilege of doing a job.I was in no means aggressive at any time I simply stated that I need the complete payment than he offered his visa card.As to the installers having body odor they are workers yes maybe they did smell  they were sweating doing the work.If the radio was too loud he could have asked them to lower it they are respectable people.When asked the customer if I can go back the next morning do to a late day he said fine if it was a problem I would have done it immediatly[redacted] never said he would lose time from work if that was an issue I would have accommodated him.The area that is by the ceramic tile I said that I would investigate a reducer because we do not have that material he said he would check with claridge who ever that is.I did call my office so the parson can run the charge card through standard procedure.On the way to the house traffic was heavy I called and stated I was running late he said no problem I am hanging out.The carpet padding could not get done until the linoleum area was finished because the metal that gets installed needed to go on top of the linoleum.The invoice does not state that the work would get done in one day due to the work involved again if it was a problem it would have gotten done.When the payment was written [redacted] just deducted what he felt $130.00 and never discussed anything with me he just sealed the check in an envleope hoping that I would not notice very deceitful.As for the later claims [redacted] looked over the job with the exception of the area by the ceramic tile which he said he would call someone else there was no dinged up walls or anything else nothing wrong with the linoleum at all.If there was a problem with anything with the flooring or of the work I am sure he would not have paid the invoice he would have brought it to my attention he only spoke of his time .I am sorry that he feels that way but not all customers are honest.  I didn't rip anything out and didn't see anything.

The customer is absolutely correct the floor seam is separated which is fully guaranteed and will be corrected.The mark by the gold metal the customer watched me install it and I did not do that.The marks on the wall we did not do that.The carpet bump behind the tv table,the customer asked if I could take care of a carpet ripple I said the tv needs to be moved so he turned it to the side and I did it as best as I could as a favor with all the wires in the way.That can be corrected,as a favor that is not on the invoice.I have found a reducer for the tile area at a cost for the reducer and the labor to install it.That was not on the invoice because I did not rip it out or see what was there.I can make an appointment with the installer and the customer and correct the floor seam,if the customer would like a price for the reducer and carpet repair let me know.I would like to work with the customer to resolve this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This response shows the true colors of this business owner. The customer is to blame and is being deceitful instead of apologizing for being perceived as aggressive. To quickly tear through the business' response:1. He is right, he is a guest in my house. As such, when I ask him (multiple times) to leave my house, he should. Him and his employees should also respect my property. If a technician at my company defecates at a customers house, he gets suspended. It's a common courtesy to leave and find a public restroom.2. I understand that people work hard and sweat. The issue is that the installer SHOWED UP wreaking of body odor, not after a long days work.3. I did ask for the radio to be turned down. It was, slightly; however the two installers then started singing along with the music.4. Again, the business is correct that I approved for him to come back the following morning. What the business owner is failing to acknowledge is that I spoke with him twice on the first day of install and offered three alternatives to coming back (same day, following evening, or friday evening). I was told that "it wasn't possible as he would be on jobs". The nice part about NYS law is that their is a single-party consent law for phone recordings. Due to my job, all of my cell phone calls are recorded. We spent nearly 3 minutes going back and forth about when he could come back without inconveniencing me. I was given no choice other than the following morning. For him to say "if it was a problem I would have done it immediately" is a bold faced lie. Phone recordings and facts do not lie. I presented three opportunities to make it right and the owner couldn't work with me to accommodate my schedule5. The transition piece from tile to vinyl was a nice oak piece prior to install. Owner stated "he had never seen anything like it" and "it must be custom". When I asked what he was going to do about it, he said "you should go to Lowe's and see what they have". I then did say that I would check with Claridge, the design center from when our house was built. I only offered this as an alternative because a "flooring specialist" had never seen a tile to vinyl transition piece (HA!). I now have a 3/8" step as evidenced by the "Transition #2 image. Again, this is an unsafe step and shows that the job is clearly not finished properly.6. Reference keeps being made to the fact that carpet padding could not be done until after the vinyl was put in and that nowhere does it explicitly state the job would be done in one day. I'm not disputing that, nor have I ever. What I AM disputing is the fact that the business owner not only FORGOT the material, he FORGOT that he was even supposed to perform the additional work! The two installers were there for less than 6 hours (10 am-3:45 pm) and stated that they wish they would have had the carpet padding because it would have taken them less than 15 minutes to install. Again, the issue is not that "the vinyl had to go down first", the issue is that the work to be performed was forgotten about and then the business owner did not work to immediately remedy the situation. As stated previously, when I worked with California Closets, their installer forgot a part and drove the 2.5 hour round trip to Buffalo to get the part and complete the install same day. THAT is customer service, not telling a customer that none of the three options are viable because he's busy.7. More true colors from the business/business owner. Calling a customer deceitful is despicable. He is correct in that I put a check in an envelope. What he fails to mention is that the envelope I gave him the check in was the same envelope I had just received the invoice in! It's also true that I deducted $130 from the job price; however I did discuss the job price reduction on the phone call from the prior day (if you're paying attention, that was the phone call that was RECORDED on my phone) based on his unwillingness to accommodate my busy work schedule. This is one of the basic tenants of good customer service. If you FORGET to perform a service and then refuse to accommodate a customers schedule, some other type of concession needs to be made. This is where a discount (typically far more than the 6% I took) comes into play.8. At the time of the install, I did state that everything looked good. That was prior to my wife thoroughly cleaning everything, at which time the issues presented themselves. Because I did have an insurance claim and ServPro come over, the adjuster took pictures of all damage from the water leak AND damage from ServPro. The image attached titled "Wall Damage" was NOT in any of the images taken by our insurance adjuster (I checked), thus it was caused by the flooring installers when they were bringing items in and out of my kitchen. The image titled "Seam Issue #1" shows where the seam by the door is in the floor. The seam is not straight and the sub-floor can be seen in between the two vinyl pieces. Finally, the image titled "Carpet Ripple" shows how the carpet now sits behind the TV stand after it was "professionally stretched". What I cannot attach are three more images in which the carpet has pulled away from the other walls and is now exposed instead of being covered by the base molding.What I now find more appalling than anything else is that my integrity is being called into question. Twice in the owners response my integrity was attacked, calling me deceitful and dishonest. Please keep in mind that after everything you've stated about "working to make it right" you have failed to acknowledge that I offered multiple solutions that did not work with your busy schedule, nor have you done anything in your responses to actually address my concerns. The only thing you HAVE done in your responses is to tell half truths about situations and call the customer a liar. I would be more than happy to share the recording of our phone call which clearly refutes all of your assertions about "making it right" and "the customer never stating he would reduce the payment due to the inconveniencing".I'm not going to partake any longer in a pissing contest online. All I can do is speak the TRUTH about the situation and let it be known that I have empirical evidence that clearly refutes everything you've stated (or haven't) in your responses. Thank you for taking the time out of your BUSY schedule to respond with baseless accusations and question the integrity of a customer whom you've had multiple issues with based on your workmanship and lack of customer service skills. Also, thank you for following Revdex.com directions and "not using any personally identifying information", even if you did spell my name wrong in each instance.
[redacted]

I will not allow the business to do any repairs.  I did not like the way I was treated when I was dealing with him.  I do not want business on my property.

Revdex.com spoke with the business who advised that the work does guarantee against ripping, tearing and gouging.  This is not the case with the stairs, the stair was actually kicked causing the damage.  The business has agreed to take care of the issue even though it is not a warranty concern...

because the consumer is a longtime costumer.  The consumer was advised that the installation guy was backed up but would get there as soon as he could. The business will still take care of the consumers concern however there is no guarantee on the steps.