7/13/Hi [redacted] - Thank you for taking the time to provide feedback on your recent visitIn reading your review, I took some time to research your vehicle through the [redacted] ForumsThis by no means corrects the issue, but adds clarity to understanding the problem in order to diagnose the issue I would like to apologize for your inconvenience, and would ask that you bring the vehicle back to our shop, as would like to remedy the issue for youYour vehicle, a [redacted] came to our shop with a 152,milesThe protocol that was followed by our ASE technician, is what the dealer would run through to correct the issueIn reading the [redacted] forums, this a common Issue in both the ***'s and **,s as it relates to the Aux Fan ControllerOur team stands by its work, and we would like to correct your issuePlease call Susan H [redacted] at ###-###-####.We would like to further discuss your visit, and most importantly, fix your vehicleThank you for bringing .this to our attentionSubmitted: 07/13/
Date: Mon, Feb 27, at 4:PMSubject: FW: Revdex.com ComplaintTo: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Hi [redacted] – In reference to the complaint ID, [redacted] , I have reached out to the customer directly to resolve the issue Please see email below, as I am waiting a response from herBrian HSent: Monday, February 27, 2:PMSubject: Revdex.com Complaint Hi [redacted] – I have received your follcomplaint on behalf of the Revdex.com, and after discussing with the owners, Hogan & Sons will refund the value of the spark plugs, tax, and shop supplies, totaling $ If you agree to the resolution, I will follow up with the Revdex.com to close the open issuePlease confirm your address, and I will have a check mailed to youKind Regards, Brian [redacted] H***
Date: Sat, Sep 30, at 10:AMSubject: Resolved claimTo: [email protected] my name is *** *** and I just wanted to let you know that my claim has been resolvedI made a claim with Hogan and Sons and it has been resolved.Thank you!!!
February 14, 2017TO: Revdex.com of Washington DCFROM; *** * *** *** *** ***RE: *** *** Customer Complaint (D ***)*** ***' car, a *** ***, was towed to our location on January 27, at 17:hoursThe vehicle was not running properly when it
arrived and required a diagnostic test to determine the causeThe customer was made aware of the cost, and approved the diagnostic,Our certified technician attempted to test drive the vehicle, as part of our diagnostic, but was unable to keep the vehicle running long enough to capture any data pointsUpon closer inspection, our technician noted a fuel pressure and miss fire Coming from the right bank of the engineThe last plug was fouled, and in order for us to complete the diagnostic, we had to install new plugsOur Service adviser spoke to the customer, who understood the issue, and asked that she remain in the loop or the outcome of the test,Our tech changed out the spark plugs, connected our lab scope, and determined the fuel pressure was too highUpon further running, the engine began to get louder, then ultimately locked upAt this point, we attempted to remove the plugs, and manually attempt to crank the engine, to no avail, the engine was unresponsive, and recommended to be replaced.The time spent on this vehicle was in excess of hours, which we normally bill at per hourThe customer was charged for only one hour, and provided iridium plugsThe technicial is fully aware of how to replace and tighten plugs using special toolsThe plugs were not damaged when the vehicle left the shop.Our business model focusses on delivering mechanical expertise for all makes and models of vehiclesWe correctly ran the diagnostic and provided feedback to the customerIf the customer would like us to complete the work, we would be happy to assist in getting her vehicle back on the road.At this point, *** * *** takes the position that we provided the service as requested by the customerThe vehicle has been looked at by multiple mechanics, as referenced in her original complaint, at which point, the original plugs that we replaced could have been damaged during followup assessments,Attached is the invoice, which includes technician notesThe total amount billed was $209,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My address is *** *** ***Alexandria, VA ***Regards,
*** ***
7/13/Hi *** - Thank you for taking the time to provide feedback on your recent visitIn reading your review, I took some time to research your vehicle through the *** ForumsThis by no means corrects the issue, but adds clarity to understanding the problem in order to diagnose the issue
I would like to apologize for your inconvenience, and would ask that you bring the vehicle back to our shop, as would like to remedy the issue for youYour vehicle, a *** *** came to our shop with a 152,milesThe protocol that was followed by our ASE technician, is what the dealer would run through to correct the issueIn reading the *** forums, this a common Issue in both the ***'s and **,s as it relates to the Aux Fan ControllerOur team stands by its work, and we would like to correct your issuePlease call Susan H*** at ###-###-####.We would like to further discuss your visit, and most importantly, fix your vehicleThank you for bringing .this to our attentionSubmitted: 07/13/
7/13/Hi [redacted] - Thank you for taking the time to provide feedback on your recent visitIn reading your review, I took some time to research your vehicle through the [redacted] ForumsThis by no means corrects the issue, but adds clarity to understanding the problem in order to diagnose the issue I would like to apologize for your inconvenience, and would ask that you bring the vehicle back to our shop, as would like to remedy the issue for youYour vehicle, a [redacted] came to our shop with a 152,milesThe protocol that was followed by our ASE technician, is what the dealer would run through to correct the issueIn reading the [redacted] forums, this a common Issue in both the ***'s and **,s as it relates to the Aux Fan ControllerOur team stands by its work, and we would like to correct your issuePlease call Susan H [redacted] at ###-###-####.We would like to further discuss your visit, and most importantly, fix your vehicleThank you for bringing .this to our attentionSubmitted: 07/13/
Date: Mon, Feb 27, at 4:PMSubject: FW: Revdex.com ComplaintTo: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Hi [redacted] – In reference to the complaint ID, [redacted] , I have reached out to the customer directly to resolve the issue Please see email below, as I am waiting a response from herBrian HSent: Monday, February 27, 2:PMSubject: Revdex.com Complaint Hi [redacted] – I have received your follcomplaint on behalf of the Revdex.com, and after discussing with the owners, Hogan & Sons will refund the value of the spark plugs, tax, and shop supplies, totaling $ If you agree to the resolution, I will follow up with the Revdex.com to close the open issuePlease confirm your address, and I will have a check mailed to youKind Regards, Brian [redacted] H***
Date: Sat, Sep 30, at 10:AMSubject: Resolved claimTo: [email protected] my name is *** *** and I just wanted to let you know that my claim has been resolvedI made a claim with Hogan and Sons and it has been resolved.Thank you!!!
February 14, 2017TO: Revdex.com of Washington DCFROM; *** * *** *** *** ***RE: *** *** Customer Complaint (D ***)*** ***' car, a *** ***, was towed to our location on January 27, at 17:hoursThe vehicle was not running properly when it
arrived and required a diagnostic test to determine the causeThe customer was made aware of the cost, and approved the diagnostic,Our certified technician attempted to test drive the vehicle, as part of our diagnostic, but was unable to keep the vehicle running long enough to capture any data pointsUpon closer inspection, our technician noted a fuel pressure and miss fire Coming from the right bank of the engineThe last plug was fouled, and in order for us to complete the diagnostic, we had to install new plugsOur Service adviser spoke to the customer, who understood the issue, and asked that she remain in the loop or the outcome of the test,Our tech changed out the spark plugs, connected our lab scope, and determined the fuel pressure was too highUpon further running, the engine began to get louder, then ultimately locked upAt this point, we attempted to remove the plugs, and manually attempt to crank the engine, to no avail, the engine was unresponsive, and recommended to be replaced.The time spent on this vehicle was in excess of hours, which we normally bill at per hourThe customer was charged for only one hour, and provided iridium plugsThe technicial is fully aware of how to replace and tighten plugs using special toolsThe plugs were not damaged when the vehicle left the shop.Our business model focusses on delivering mechanical expertise for all makes and models of vehiclesWe correctly ran the diagnostic and provided feedback to the customerIf the customer would like us to complete the work, we would be happy to assist in getting her vehicle back on the road.At this point, *** * *** takes the position that we provided the service as requested by the customerThe vehicle has been looked at by multiple mechanics, as referenced in her original complaint, at which point, the original plugs that we replaced could have been damaged during followup assessments,Attached is the invoice, which includes technician notesThe total amount billed was $209,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My address is *** *** ***Alexandria, VA ***Regards,
*** ***
7/13/Hi *** - Thank you for taking the time to provide feedback on your recent visitIn reading your review, I took some time to research your vehicle through the *** ForumsThis by no means corrects the issue, but adds clarity to understanding the problem in order to diagnose the issue
I would like to apologize for your inconvenience, and would ask that you bring the vehicle back to our shop, as would like to remedy the issue for youYour vehicle, a *** *** came to our shop with a 152,milesThe protocol that was followed by our ASE technician, is what the dealer would run through to correct the issueIn reading the *** forums, this a common Issue in both the ***'s and **,s as it relates to the Aux Fan ControllerOur team stands by its work, and we would like to correct your issuePlease call Susan H*** at ###-###-####.We would like to further discuss your visit, and most importantly, fix your vehicleThank you for bringing .this to our attentionSubmitted: 07/13/