Decorators Service Company, Inc.

AquaGuard Systems, Inc. [redacted] ###-###-#### ###-###-#### fax PA HIC #8180 December 2, 2016 [redacted] The Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220 RE: ID [redacted] Dear Ms. [redacted] Our response to Mr. [redacted]s complaint...

is as follows: On September 13, 2016, Mr. [redacted] contacted AquaGuard via email to inquire about scheduling an appointment, not by calling our office. Several emails were exchanged in order to schedule this appointment. AquaGuard's phone number was provided in the follow up emails however, at no time did he contact the office by phone. By maintaining email communication, Mr. [redacted] set the precedent as to how he wished to be communicated with most effectively. Most, if not ail, communication with Mr. [redacted] was via email. Mr. [redacted] also contacted AquaGuard via email regarding his deposit question, not by phone, so we are puzzled by the comments regarding how "spineless and unprofessional" our communication pattern was. With respect to the dispute Mr, [redacted] has with AquaGuard's protocol regarding the return of his deposit, Mr. [redacted] does not get to dictate what our minimum job pricing is nor the minimum rate we pay our subcontractor. AquaGuard did not profit from the cancellation of Mr. [redacted]s project. The portion of the deposit that was kept was paid to our subcontractor in full. Per item #23 on the Home Improvement Contract signed by Mr. [redacted], it states in part, "...Contractor agrees that if the scheduled work has in fact not begun at the time of cancellation, Contractor will accept thirty percent (30%) of the full cash price as compromised and agreed liquidated damages." After receiving notice that Mr, [redacted] would rather pursue remedy of this matter in front of a Magistrate, the deposit refund check that was originally going to be mailed was cancelled. Sincerely, AquaGuard Systems, Inc.