Decorview

Complaint: [redacted] I am rejecting this response because: I do not understand the reason of Decorview is taking such a long time to fix what the company called "minor" problemsIt has been days that I called customer service and no solutionPer mrTrevor, the installer sent on 10/9, two weeks after I did report the problems, all shutters need to be removed and reinstalledSome need to be changed as they do not open/close at all or they have stainsRegarding the serial number plate, supposed to be on the first shutter panel installed, it is notSo if it is not here how it can be proven its authenticity, that I really bought a Hunter Douglas product? I paid $for a problem not a solutionIf the company can not fix the problem on a timely manner I want my money back so I will hire a company that can do the job professionally.I will not accept anymore excuses.Sincerely, [redacted] ***

Thank you for the opportunity to address our client’s concernAs stated in Mr***’s letter, we did agreed to issue a refund to his credit card for $381.88. This was completed on 6/22/2017, per the attached receipt. I would encourage Mr*** to contact his financial institution
for an update on when the credit will be posted to his account. It is our understanding that a credit can take up to three weeks In addition to the refund, as a customer service gesture for our inability to provide his originally selected product, we have offered compensation in the amount of $50.00. This will be issued in the form of a check, once the reselected product is installed. The Installation appears to be scheduled for 7/11/ As always, it is our intention to provide World Class customer service and we apologize for any inconvenience this has caused Mr***Best Regards, Karin B*** *Please view attached document

Complaint: ***I am rejecting this response because:I think there has been some misunderstanding hereI did not cancel the appointmentThe installer cancelled appointment to suit his own convenienceHe scheduled the appointment for November 4th at 11:am I changed my agenda to fit the installer schedule and informed him I had to go back to work at 1:pmHe canceled it on 11/4/documented on email sent at 11:a.m saying that he won't have enough time to do the job.It was the third day that I took time off my work to wait for Decorview installerIt has been days waiting for a solutionI told designer mrsEvelyn Kibildis as well as Customer service department on 10/09/that I would be out on a business trip so to please try to fix things on a timely mannerAlthough Decorview has been working on this matter to suit its own convenience.Besides the solutions for windows presented there are still pending problems for the others windowsThe installer told me on 10/28/that he could do nothing regarding problems with shutters scrapping at the bottom frame when opening and closing themHe said that I have to lift (?) the panels in order to close themHe also stated that he could do nothing regarding Duracatch closing system which scratches the bottom frameHe also mentioned that shutters should be closed (?)Although I talked to Hunter Douglas shutter department via email on 11/04/and was informed that they introduced the Duracatch system for extremely humid and/or excessively wet areas of the country to provide a non-rusting locking systemSo that I do not need to use the Duracatch systemI can get the magnets for the Palm Beach shutters which makes the open/close shutter effortlessThe panels need to be leveled to open/close properly, effortless without having to lift them and slam them back to the support frameI will be back on November 23rd and will give the last try to Decorview to solve these problemsThe company has two weeks to figure out with their installer how to fix this properlyI want to schedule an appointment for November 26th which will complete two months after my first complain with the companyI will not wait any longerIf the company can not fix these problems I want all the shutters removed and my money backThis is a custom product please, it is supposed to fit properly to customer needs.Sincerely,*** ***

*** Please See Attached Documents ***
Re: ID ***Dear Revdex.com,I spoke with the client on 10-28-along with the installer who was at her home to make the repairs toher shuttersAt that time it was determined that the stain on the master bedroom shutter could not beremoved and we would remake the shutterWe also agreed to remake the shutter above her kitchensink as four panels instead of two panels due to her kitchen faucet being off center and interfering withthe use of the sinkThe client advised me at that time she was leaving the country on November 5thIhad the reorder of product rushed and the installer was aware, install was scheduled for November 4th.The client then called the installer that day to cancel the appointmentI have left a message for hertoday asking her to contact the installer to reschedule the appointment to install the remade product.Thank you,Janae D***Custom DecoratorsP 800-253-ext ***@customdecorators.comSchedule: M-F 7am-3:30pm PST

Complaint: [redacted]I am rejecting this response because:
I do not understand the reason of Decorview is taking such a long time to fix what the company called "minor" problems. It has been 28 days that I called customer service and no solution. Per mr. Trevor, the installer sent on 10/9, two weeks after I  did report the problems, all shutters need to be removed and reinstalled. Some need to be changed as they do not open/close at all or they have stains. Regarding the serial number plate, supposed to be on the first shutter panel installed, it is not. So if it is not here how it can be proven its authenticity, that I really bought a Hunter Douglas product? I paid $4749 for a problem not a solution. If the company can not fix the problem on a timely manner I want my money back so I will hire a company that can do the job professionally.I will not accept anymore excuses.Sincerely,[redacted]