DeCozen Chrysler Jeep Dodge Ram

im soory this customer is having an issue first of all we never charged for "extended service mechanic hour" nor will we ever unfortunately 3rd party :not factory: warranty compnys do take a long time to approve repairs we would love to get the car done as quick as possible it meens we get paid quicker however this customers warranty company is not affiliated with Chrysler or the dealership so they have to send an adjuster to approve the repairs needed not until the customer called them did they stop dragging there feet and approve the repairs so we can finish the job I would like to extend a free oil change to the client to make try to make up for there inconvience

I am sorry that his daughter recived a ticket ,,,, but our liscense plate frames are made by (nj car ) a collection of all nj dealers and lawyers and officials from the state of nj they make the frames that go around the license plates of almost 90% of all nj dealers they are 100% compliant and legal when his wife called originally she had told us the multiple reasons her daughter was pulled over and as a courtesy to his daughter the wrote her a license plate frame ticket that has no moving points and a small fine then he expected reimbursement from us ,, we sell over cars per month and have been using the same plate frame since that's plate frams on the road and never a single ticket till now ,,,???? as a sign of customer service we have offered the customer free oil change a value of $dollars and he refused // to extend additional customer service I can give oil changes aswell as offer a $loyalty coupon towards a new vehicle since the vehicle they have is up ion September again I am sorry this happened to his daughter

let me please start by saying we are very sorry the customer is having a problem with her vehicle we did not sell her the vehicle in fact we did not even take in the car this was a car that was taken in by Chrysler customer care and Chrysler was the party approving all the original repairs the vehicle is out ..out of warranty but Chrysler customer care authorized only a alternator the vehicle went so long with the alternator bad we had Chrysler customer care authorize a battery at no charge to the customer ,,, so so far the customer has got a brand new battery and brand new alternator for free despite the fact the vehicle is out of warranty Chrysler did not authorize any more work for free the vehicle started went it left the dealer the vehicle came in on jan and was repaired by jan vehicle came back on the jan 16th and was completed by jan the reason it took longer was because customer care did not approve the work and we were going back and forth on behalf of the customer to get it covered cust then did not approve the work till Monday jan th we can offer the customer a free oil change valued at for all her troubles or offer to give her top dollar on a trade towards a new charger

we are sorry [redacted] is having problems with his dodge Durango [redacted] had come back to us on 5/8/stating his dip stick was missing we worked on the vehicle almost months prior on 3/11/we had done an oil change we check every car before it leaves after any service and we have no record of the dip stick missing on 3/11/14,, [redacted] also said we had not put on an air cleaner top on his vehicle we had gone back to [redacted] records from his first visit and we see no record of that in our files we can forward [redacted] s files to anyone who would like to verify this [redacted] had also been informed and signed the repair order back on 10/15/that he was missing a dipstick so we assume that whoever checks the oil on the vehicle is misplacing the dipstick ,, we are not sure ,,again I have supporting documents showing [redacted] has brought his vehicle in with a missing dipstick .we feel bad about the situation and what we can extend to [redacted] in the spirit of customer satisfaction we will sell him any required part to fix the vehicle at 10% over dealer cost plus a discount on the labor ..or give me a trade in voucher that can assist him on a new vehicle please let me know what we can do to help the situation

I am rejecting this response because:This is a blatent LIE! The Sales order that I signed had NO VIN# or Serial# of any vehicle Instead, the "location" of the vehicle stated, "LOCATE" The Serial# line was "XXXXXXXXXXXX" All the sales order stated was the make, model, year, and what the items that they were going to include in the vehicle such as sound system, etc I called them hrs after leaving the premises to request the refund and cancelation and was told that the salesman would call us back THREE DAYS LATER, we received the call from himIf they sent the flatbed to retrieve the car and had it within 24hrs, why didn't receive a call to come accept delivery of the vehicle? When we did hear from the salesman THREE DAYS LATER, he didn't mention that they had received the vehicle, so this is the first we are hearing of this They had a summons to appear in court to fight their case and they didn't show up! We won the judgement not based on their absence, but on merit and evidence presented to the judge We are the victim here And so are a bunch of others who have filed the SAME complaint on a multitude of other review sites If this is their game, we are willing to fight this to the end to prevent this happening to anyone else! They are the liars and the bullies! We signed under the impression that they had the vehicle only to be blindsided by the salesman upon leaving with, "IF WE CAN FIND THE VEHICLEIF NOT, WILL YOU BE OK WITH ANOTHER COLOR?" I hope you show up to court this time!

ok...first I would like to say we did not participate in the dollar gift card program ...it was NOT NOT NOT sent out by decozen after the customer test drove vehicle that she presented the gift card offer ..after looking at it we did not send it out this women has called [redacted] corp times complaining about the fact she does not know how to redeem it we went above and beyond to get her the coupon code from [redacted] direct to redeem it she has to call the company that offered her the coupon ...again WE DID NOT SEND OUT THIS OFFER ....IT IS NOT FROM DECOZEN ..however she wants us to give her the dollars I don't know how to put this more clear she has to call the number on the back of the advertisement for the 25dollars again it has nothing to do with decozen WE WOULD LOVE TO OFFER HER THE DOLLARS TOWARD ANY NEW OR USED VEHICL PURCHASE

I am sorry mrs [redacted] is having a problem with her dodge journey and I think their is some confusion about the problem with the vehicle the vehicle needed a total intergraded module ,,, this module controls the fuel pump (it is what tells the fuel pump to activate when the ignition is turned on) the fault codes we had gotten for the vehicle not running is fuel pump pressure pressurethe total intergration module was not covered under the customers warranty ,,the customer authorized the repairs and we did them for the price they authorized the vehicle has been done since 5/2/and stated and the vehicle is accurring storage charges as of 5/5/ the customer is aware of this the customer on 5/31/tried to trade in the vehicle but we were unsuccessful in getting the deal done because this vehicle we are discussing is currently on the bank watch list for possible repossession .we are unaware of any new price we are suppose to give the customer but we are willing in the spirit of customer satisfaction is to waive any storage charges if vehicle is paid for and picked up by 5/3/

im sorry the customer is no satisfied with the deal they agreed toothe client came to decozen to do an even swap on his trade we did everything he wanted us to do and the trade was an even swap we do not collect or charge taxes so we could not absorb taxes in an even swap we are not a dealer in ri so we are not sure what fees he was charged to register his vehicle as for the boots being ripped ,,, we discussed that at the sale we agreed to fix them if he agrred to fix the various things on his trade ,,, so we BOTH came to the conclusion he would fix his new car and we would fix his old car ,,, now after the fact after the client signed not but documents showing hos new purchase was so AS IS ,,, if he was not satisfied with the deal or the vehicle he should not have signed the deal or agreed to it in fact the he did have to pay here we took off his sell price so I don't know anymore we can do for them ...he bought this car for thousands under retail value that's why he drove from ri to nj our car was online price was $he actual paid $so that's $off the price

Complaint: [redacted] I am rejecting this response because:The dealer response was not trueI never sat in the car and they failed to mention the reason I cancel the deal is because the car had scratchesMy son and I did visited the store June and my son asked the manager why he forward the contract to the bank when my mom told you she did not want the carThe dealer said you can't sign and then change your mind so let them know when we would to pick up the vehicle so we leftI called the dealer back and said I will like to pick up the car and his reply was not until Thursday June and I said what about Monday July the next business day I then told my brother and we went back to the dealer to asked why she have to wait so long and it was all the sales men and the general manager that was cursing and irate and they asked us to leave and we did and they called the police and we waited for the police to arrive and we told the cops what happenedI tried contacting a number of lawyers to help me out of this situation and was not successful because of fees they are charging it was unfortunate situation for me because I don't have the money to fight with the dealer and they took advantage of me because I am a woman So I picked up the car on Thursday July and I will never do business with Jeep dealer and I will make sure ever chance I get to tell everyone about my experience with this dealerPlease publish this case because I don't want anyone else have to go through want I went through with this dealerThank You Regards, [redacted]

mr [redacted] had left a deposit on a special order vehicle he not only signed the buyers order fro the vehicle but he also signed the window sticker of the vehicle he was getting we had sent a flatbed service to pick up his new vwehicle we had vehicle in our possession in hours like promised ,,, after leaving a non refundable deposit he bought a car somewhere else he broke his contract that's why we had the right to keep the deposit the manager scheduled for court that morning fell ill and our legal council is reopening the case im not sure what mr [redacted] wants but we are in legal proceedings with him currently we believe he is trying to strong arm us threats of bad reviews so we do not reopen his case we will not be bullied ...he broke his word we did not we will see hi in court

I am very sorry the customer is unhappy with the situation however the contract she signed is very clear when we make a deal with a client and hold the vehicle for a week as well as get the client approved well we held our end of the signed deal so should the customer ...I am sorry things did not work out but her deposit is still good here and we can still honor it if the client wants to go forward

Complaint: [redacted] I am rejecting this response because: The vehicle discussed with the salesperson had power seats and that is what was agreed toThe paper was signed on 10/31/The True Car that you are making reference to was not found until after we discussed this vehicle with the salespersonThere was not a " build a car" feature usedThat is a fabricationThe year and model was placed in True Car there were not a list of features but instead a graphical representation of selling prices in the areaThe TrueCar website was not know at the time (10/31/15) and was not used to verify any features on the carIt was used solely to compare the pricesThe TrueCar has no place in your misrepresentation of a vehicle on 10/31/Your salesperson, [redacted] , knowingly lied about the features to ensure that document was signed as I specifically made it clear what the features were needed in the car The dealership uses unfair and deceptive practicesThis pattern of behavior has been documented on other customer forums Regards, [redacted]

Mr[redacted] had wanted a specific vehicle that we had on special order ,,,,thus the reason he had drove from Staten Island to get it,,, sometimes when a customer wants a special vehicle especially a jeep wrangler which comes with so many ala-cart options it takes time to come in Mr[redacted] had signed a buyers order that specifically says "dealer is not responsible for delays in delivery"As for Mr[redacted] paying too much for the vehicle.mr [redacted] paid way under MSRP for the vehicle and that is what Mr [redacted] had signed for and agreed toothe price never changed its the same price he let a deposit on and the same as he had when he picked up the vehicle ,,,,again the price never changed ,,, Mr [redacted] had wanted more options all our monroney stickers are posted online and Mr [redacted] had come to us from Staten Island on that specific vehicle HE HAD PICKED .we had less expensive options he could have picked from ..as for the third issue Mr [redacted] had picked the specific car we had being built already he had chose it from the many jeeps we had coming in the vehicle he had picked only came with the hard top....NOT NOT the soft top we had discussed this with Mr [redacted] and said because he had just purchased the vehicle from us we would sell him the additional part /option at cost ...again HE HAD AGREED TO THIS .Mr [redacted] called a manager at DeCozen about a month after he picked up the soft top ,, and said he was missing brackets to affix it to the vehicle ,,Mr [redacted] had checked the soft top before had had taken it with him but in the sprit of customer satisfaction we sent them to him overnight Mr [redacted] called again and said he was missing screws that he need also we agreed to send them as well ..at this time we also agreed to install the soft-top on the vehicle at no cost to the customer because installing a soft top for the first time on a jeep takes a trained technician and perhaps in his attempts to install the top he was braking the brackets and that's why he need additional brackets again if he wants to bring the jeep in without the hard top we will install the soft top for no fee ...it is normally a charge ...we will still extend this to Mr [redacted] ..Mr [redacted] had called on 4/23/and had talked to a floor manager and now has said he wants the windows for the soft top now months later he said he had not received the windows ,, we are skeptical because he received and obviously went threw the soft top parts because he noticed the smallest screw missing but not the huge windows that make up the bulk of the top ,,,

Complaint: ***
I am rejecting this response because:
My complaint is not about the vehicle but the two areas of DeCozen's lack of integrity on their wordI was given repeated assurances to me by DeCozen that I would definitely not pay taxes on a trade-in, a industry practice in any state-- I was reassured several times; Secondly, I was told the car was in need of no repairs, specifically CV bootsI had other options, but I made the trip and the deal largely based on these two specific issuesMy complaint is about the unwillingness of Decozen to recognize their error in both instances and their subsequent unwillingness to absorb the cost of their misguidance which put the burden on the customerMy "even swap" cost me a minimum of $I was hoping the old values of making good on one's word was still around somewhereI capitulated in a number of places, accepting below the low end travalue of my vehicle; accepting high document fees; accepting a repairBut DeCozen's unwillingness to offer any recompense on their misguidance to me on a matter that arose after-the-deal is my complaint
Regards,
*** ***

im sorry the customer is not happy but if he was not happy with the deal he cannot renegotiate after the fact was his intention to except the terms and then strong arm us into a settlement latter??? we both agreed to the terms of the deal we took of nearly dollars to mmake the deal happen since our last conversation via Revdex.com I put his vehicle he traded in for the :even swap" and notced a great deal of rust underneath as well as brakes that pulsate and the vehicle need front brak caliber the repairs are way more them dollars so I have to except the deal I made as well as the client excepting the deal he made we are men of our word and when we shake on a final deallike we both did we do not rehash it after the factso I suggegst the client take his own advise and honor the deal HE MADE and not try to squezze us after the fact the boot was disclosed to the client in our showroom so it wasn't a surprise after the fact he knew that and did the deal anyway so he did not find out or get a surprise after

Complaint:
I am rejecting this response because: The salesman first represented that the vehicle was certified when I call to inquire about the vehicle on November 24, He used the term certified again in a conversation with myself my husband and my son when we were looking at the vehicleHe also told us that our state lemon law would protect us if there was a problem which is a lie, we are bound by New Jersey state law even though our tax was paid to New YorkIn New York this problem would be covered. Also they are stating that I refused to have the vehicle diagnosed which they know to be because when the vehicle wouldn't start hours after purchasing it we had it towed to a certified Chrysler jeep dealer who informed me after looking at it that the engine had failedI called *** at DeCozen and he told me that they were trying to rip me off and get business from meHe said I should have them change the oil and drive the car back to him in New Jersey! I explained that I would do that on his recommendation if he would put that in writing and he refusedHe then called the dealership who had my vehicle on December and was made completely aware of the diagnosis and the problem with the engineIf you would like to document this you may call *** *** at Lia Chrysler Jeep Dodge in *** ** at ***I also find it odd that they would question that we drove the car three hours away after purchasing itI would assume that any rational human being would expect a car to make a hour drive after they paid 7,for itSince they are questioning it one would have to assume they knew the car was not road worthy!
Regards,
*** ***

Complaint: ***
I am rejecting this response because: the issue is nothing regarding the warranty company the issue is that the dealer kept my vehicle for days and informed me that all repairs had been submitted and denied by the warranty companyWhen in actuality the only repair submitted was a common "wear and tear" that would be declined while what appears to be a purposeful attempt to leave out repairs that would be covered in an effort to have me pay in full out of pocketIt was confirmed through the warranty compny that only ONE repair was submitted when I was assured by the dealer that ALL were submited but deniedFor a flagrant attempt at FRAUD that cost me an extra $in rental car costs,a denial of wrong doing and an oil change are simply unacceptable and a down right insult from a dealer who intentionally deceived and defrauded a trusting customer
Regards,
*** ***

the vehicle was sold AS IS AS IS AS IS the client signed documents saying so the vehicle was never sold as a certified car ,,, the vehicle was sold for BELOW retail value it was even online as being sold as is so Im sorry the client is having trouble with their vehicle and again I would like to offer to have us fix the vehicle at half the labor rate

im sorry the customer feels that way but nothing can be further from the truth we sent him out the parts he needed if we were writing him off like he suggests why would we have sent him the dollar brackets with that being said we will install the top at no charge if he is missing a bolt or two we will supply them at no cost again I think this aolves the problem of missing bolts and gives the customer something of value for free ,,please let me know when cust wants to bring in the truck for the soft top install at no charge

Complaint: ***
I am rejecting this response because:1. If the dealership did not participate in this promotion, why is it that the "salesperson" asked me if I was there just for the promotion or if I was also interested in a car; He then proceeded to tell me they also had another promotion and I could walk away with the car that day (keep in mind the initial promotion of the gift card was still on the table); If they were not offering this promotion, why did the salesperson not say that when the promotion was presented;3. As I told the salesperson, I was there for both (i.epromotion and car purchase), however, you could see from his body language that he was not interested in working with me for some reason--maybe he thought that I was not serious. The promotional car they were offering was a base car with NO OPTIONS. I inquired about the same car with options and he said he would have to look it up. I was pressed for time, and asked that he give me a call--which he did not. I called and left my name and number with a message reminding him that he was supposed to call me back about the car. He never returned the call. This was all in all a very unprofessional experience.4. I have the original email which shows that the promotion was generated from DeCozen, along with the emails I received from the auto support group stating the dealership had not redeemed the coupon I did return to the dealership for two fold reason: 1: Mr*** was not responsive to my car inquiry or original promotion -still not telling me they did not participate; in fact I asked for the sales manager, who never came out--he asked the receptionist to ask me what was it about. I would never, nor would I refer this dealership to anyone. Finally the originally salesperson I dealt with came out. I told him I never heard from him about the car, I left a message, and then about the original promotion. I also told him I was very disappointed with the disinterest of their service. He said he would call his rep and get back to me--after a day he did with a number to customer service. After I explained the situation to them they were surprised by the dealership's lack of professionalism/service interest as well, however, they stated there was nothing they could do.6. Also, the promotion states you receive a $gift card if you test drive the *** 200. We test drove both the *** (No options), and the *** Dart (no options).7. Once again, I have the original email (generated from DeCozen--that can not be faked); the emails from the autosupport stating they did not redeem the promotion If the promotion did not come from the dealership, how could they give me the value code, which is what you need to even log onto the gift rebate website if they did not participate in the promotion. The issue is when you log in--it says the dealer did not submit their promotion and to give them a certain date (which two dates have passed) Last, but definitely not least: My name is Ms*** ***, not "this women" (incorrect use--woMAN). This clearly shows the unprofessionalism of this dealership, and the mere fact that they did are not taking ownership or responsibility for and should be held accountable!!
Sincerest Regards,
*** ***