Dedham Auto Mall

We have had her check for her to pick up for a couple of weeks nowI personally live on the same street as her and the day I was going to drop it off it was raining and I didn't know where to leave it and when I came in the next day and went to call the customer and the salesman said they're coming in for service so I'd just get it to them when they came inShe can call me or I can just mail it out to her if she'd like at this point? [redacted]

From: [redacted] & [redacted] ***Topic: Total Rejection of the allegationsA brief chronology of the issues will illustrate the fundament of our claim and disappointment.1) _ At [redacted] : _ After the purchase of the car, we took the car for the state sticker inspection and Was rejected (water and dirt inside front headlamps)This is already know, but an Important point was made: [redacted] technician remove the bumper, showed us that one Arm of the headlamp was cracked, rising the suspicious that the car had been involved in an Accident before My daughter bought a car fax report and found it that tech of [redacted] was Correct, but the most solid confirmation at that moment was that the bumper was without any Problem, INTACT 2) _ The car was taken back to the Auto Mall Service Center and when they returned to my daughter The following day appeared the following surprising issues: _ Both front replaced headlamps plenty of water inside _ Visible malalignment between bumper and hood, notable for anybody with zero knowledge In this matterTHEY BROKE A CLIP/BRACKET TO THE BUMPER while they try to remove or Reinserted plus several scratch that I showed to the manager there (***) and I told him we did Not want to claim, but the care there could not be worse _ But the most condemnable act was when this manager (***) attempted to persuade My daughter that the car was fine and tried to remove off his responsibility.3) _ Second time to take the car back to the service center: [redacted] told us he will buy a new aftermarket headlamps and will coordinate with a body shop to solve the problem of the malalignmentNo car rented for my daughterMy wife had to support her with the transportationCar dropped Friday and pick it up the following week (waiting for –according the manager-) for the shipping of new aftermarket headlamps) _Results: He never did nothing to solve the problem of the malalignmentSecond, when the card was Given to us there was water (a lot humidity) in both lampsI called him back immediately, he saw the Water and exclaimed: “ok, but they are new want to see the box?” How if possible to explain if he receive a “new” headlamp and he Saw it with water in the interior how did not call back the seller to returned, plus, we manifested On front him our insatisfaction with these “new” headlamps with water in the interior 4) _ Second trip to [redacted] : The technician, after removed the bumper, stated that because the Clip in an INTEGRAL part of the bumper, once it’s is broken, the bumper has to be replaced They never did nothing to solve the problem of the bumper that they created There are pictures of the broken click and pictures with both “new” headlamp plenty of water inside Important to emphasize that after a pressure to emit a receipt for the service – (no issued before), The receipt states that the problem of the bracket was solved (the lie is in writing) 5) _ when my daughter went to Dedham auto Mall, [redacted] (probably sale manager) said to her that if she wants, return the car6)_ Critical thinking: a)_they broke the clip to the car after the purchased was already done, once my daughter Is owner of the car b) _ Due to reiterative character which one they have lied to us we no longer trust them And this is the reason we are resorting to you asking for help and mediation c) _ I have a photocopy (scanned) of a letter from [redacted] directed to me in first instance As a co-signer, sharing the same legal responsibilities with my daughter for the payment of this car Ready to attach or fax it upon requested Thank you very much [redacted] and [redacted] *** [redacted] ***

Hi ***,Thanks for your emailWe strive to provide excellent service, so I'm sorry you've had a negative experienceWhen a car is under the Lemon Law, it's automatically a $deductible to fix the problem, regardless of what it isIf you still have the paperwork, it will explain it in there and I'm sure the finance manager went over it when you purchased the vehicle Our sales manager, **, is off today, but I'm sure if you gave him a call tomorrow he would be more than happy to discuss this with youPlease feel free to respond back or give us a call at [redacted] .Thank you, [redacted] **

[redacted] ,You purchased this vehicle from us in August This issue with your vehicle’s engine occurred just recently, in June - nearly two years after your purchaseAlso, there is no indication any oil change or basic service has occurred in almost two yearsWhen the vehicle was purchased, it had 76,miles on itWe performed a pre-delivery safety inspection in August of 2013, the car passed the MA state inspection following its saleYou also brought the vehicle to a 3rd party ( [redacted] of Raynham), which inspected and serviced the car in November Currently, the vehicle has 85,miles on it (as of June 3, 2015) and had been driven to Tennessee before experiencing the engine seizureSo two years and nearly 9,miles in between oil changes - the engine seizedRegrettably there’s not much one can do about thatWe’ve attached the [redacted] report, which validates the chain of events we listedWe’re sorry that you're experiencing car troubleWe’d be more than happy to help them trade out of it, but the claims that we knowingly performed poor service or any other accusation is simply not true, and we consider it derogatory and libelous.Post sale service aside, the vehicle that was sold to you was in full compliance with Massachusetts General Law Section 93(a) Limited Use Vehicle Warranty Dedham Automall fulfilled all of the requirements under the day/mile warranty period, following the purchase.Dedham Auto Mall has no further obligation in the matter, and we only recently found out about this issueHowever, we would be more than happy to help trade your car and work to find a replacement vehicle.Sincerely,***

Dear ***,We strive to provide excellent customer service, so we're sorry you've experienced this problemWe want to work with you to help resolve the issuePlease respond back to this email or give us a call at [redacted] and hopefully we can work together to figure out solution to the problem.Thank you,***

Hello,In regards to this complaintThis is a third party who sent it in, who is not listed on any paperworkLegally we can't communicate with him about this because he did not purchase this carThe actual customer has been in contact with our managers and service department and is getting everything fixedThank you,

Who in service were you dealing with in this process? I want to look into this for you more and I'd like to make sure I have all the facts correctlySo the car was purchased on june 3rd and the car was brought back to service in June 27th and they charged you the deductible AND they still
charged you for the job?? Usually if the car comes back and we are doing work under the lemon law we charge the $and the dealer covers the rest so its why I'm asking for more details so I can make sure this don't happen againWhich location did you buy your car at and who was your salesman?
*** ***
General Manager

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[The check should have and could have been mailed to me a LONG time agoHowever, just to cover all my bases, I did call *** ** and left him a voice mail message asking him to please go ahead and mail the checkI have not heard back from him and have not yet received the check.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
***, Thank you for
your responseTo update you, there have been Oil Changes done on the vehicle
since purchased In addition to Oil Changes, we have had to take it to
mechanics to try to figure out the noise coming from the vehicleSame noise as
when we purchased the vehicle and was told by Dedham Auto Mall, issue had been
fixed In addition, the mileage you indicated is incorrect With
the mile trip from Massachusetts to Texas, a total mile put in the vehicle
in almost years is 4000, not the you claim I believe we should
know, we have the vehicle. Interesting how
you didn't mention the vehicle having to come back to the shop because it died
days after driving off your lot I should have known then, the vehicle
was defective You may have
complied by the Massachusetts state laws, by hiding car issues with additives
(I have pictures and reports to prove it) to sell the vehicle The car
fax is not going to provide mechanical problems with the car such as engine or
over heated in the past which caused the head of the engine to warp. It is terrible
business practice to sell less than par vehicles to customers especially to
students who experience their first car with horrible experience. Frankly, I could
trade this vehicle in at any dealership, thus not sure I would ever do business
with Dedham Auto Mall All I am asking for is to be reimbursed for the
engine as Dedham Auto Mall sold a vehicle with a defective engine Regards,*** ***

Hi ***,I'm sorry you have had a negative experience purchasing a car at Dedham AutomallWe strive to provide excellent customer service, so I would be more than happy to try to help you get this issue resolvedWho did you purchase your car from and what car did you purchase? You can certainly
come in and we can try to help you get out of the carYou can also call or email the sales manager, **, so discuss thisIt's *** ext** or it's ***Please let me know if there's anything else I can do for you.Thanks,*** *

[]
Revdex.com:
The salesman was *** *** at Dedham Auto Mall and the person I was dealing with at the service center was ***Her email address is *** *** is the one who told me that the sales department was the one who was charging a portion of the repairsI do hope that the Manager at Dedham Automall will refund the $dollars that I was charged to get the *** out of serviceI should have only been charged the $deductable
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I was shown a fake *** report from ***, the one who sold me the carHe pointed out that there were zero accidentsI was shown the real one yesterday - where there were accidentsWill I be able to get my money that I put down back?
Regards,
*** ***

Hi [redacted],Thanks for your email. We strive to provide excellent service, so I'm sorry you've had a negative experience. When a car is under the Lemon Law, it's automatically a $100 deductible to fix the problem, regardless of what it is. If you still have the paperwork, it will explain it in...

there and I'm sure the finance manager went over it when you purchased the vehicle.   Our sales manager, **, is off today, but I'm sure if you gave him a call tomorrow he would be more than happy to discuss this with you. Please feel free to respond back or give us a call at [redacted].Thank you,[redacted]

From: [redacted] &            [redacted]Topic: Total Rejection of the allegationsA brief chronology of the issues will illustrate the fundament of our claim and disappointment.1) _ At [redacted]:      _ After the purchase of the car, we took the car for the state sticker inspection and        Was rejected (water and dirt inside front headlamps). This is already know, but an        Important point was made: [redacted] technician remove the bumper, showed us that one       Arm of the headlamp was cracked, rising the suspicious that the car had been involved in an      Accident before.  My daughter bought a car fax report and found it that tech of [redacted] was      Correct, but the most solid confirmation at that moment was that the bumper was without any      Problem, INTACT  2) _ The car was taken back to the Auto Mall Service Center and when they returned to my daughter        The following day appeared the following surprising issues:         _ Both front replaced headlamps plenty of water inside        _ Visible malalignment between bumper and hood, notable for anybody with zero knowledge            In this matter. THEY BROKE A CLIP/BRACKET TO THE BUMPER while they try to remove or           Reinserted plus several scratch that I showed to the manager there ([redacted]) and I told him we did          Not want to claim, but the care there could not be worse.        _ But the most condemnable act was when this manager ([redacted]) attempted to persuade          My daughter that the car was fine and tried to remove off his responsibility.3) _ Second time to take the car back to the service center: [redacted] told us he will buy a new aftermarket headlamps and will coordinate with a body shop to solve the problem of the malalignment. No car rented for my daughter. My wife had to support her with the transportation. Car dropped Friday and pick it up the following week (waiting for –according the manager-) for the shipping of new aftermarket headlamps).    _Results: He never did nothing to solve the problem of the malalignment. Second, when the card was     Given to us there was water (a lot humidity) in both lamps. I called him back immediately, he saw the     Water and exclaimed: “ok, but they are new…want to see the box?”   How if possible to explain if he receive a “new”   headlamp and he   Saw it with water in the interior how did not call back the seller to returned, plus, we manifested   On front him our insatisfaction with these “new” headlamps with water in the interior    4) _ Second trip to [redacted]: The technician, after removed the bumper, stated that because the       Clip in an INTEGRAL part of the bumper, once it’s is broken, the bumper has to be replaced.      They never did nothing to solve the problem of the bumper that they created      There are pictures of the broken click and pictures with both “new” headlamp plenty of water inside.     Important to emphasize that after a pressure to emit a receipt for the service – (no issued before),     The receipt states that the problem of the bracket was solved (the lie is in writing) 5) _ when my daughter went to Dedham auto Mall, ** (probably sale manager) said to her that if she      wants, return the car. 6)_ Critical thinking:        a)_they broke the clip to the car after the purchased was already done, once my daughter         Is owner of the car       b) _ Due to reiterative character which one they have lied to us we no longer trust them           And this is the reason we are resorting to you asking for help and mediation      c) _ I have a photocopy (scanned) of a letter from [redacted] directed to me in first instance           As a co-signer, sharing the same legal responsibilities with my daughter for the payment of this car          Ready to attach or fax it upon requested.    Thank you very much   [redacted] and [redacted]   [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Once again, a car should not need a break job two weeks after purchase if it was serviced properly. Non-returned phone calls from ** and [redacted] does not represent even good service. The $100 it would cost you to correct this would be far less than a bad online review would cost you in lost business.
Regards,
[redacted]

We have had her check for her to pick up for a couple of weeks now. I personally live on the same street as her and the day I was going to drop it off it was raining and I didn't know where to leave it and when I came in the next day and went to call the customer and the salesman said they're coming...

in for service so I'd just get it to them when they came in. She can call me or I can just mail it out to her if she'd like at this point?
 
 
[redacted]

Hi [redacted],I just wanted to follow up to see if your issue had been resolved. Not sure where the confusion is coming from, but have you received your deposit back yet? It's our policy for customers to come in with their ID and receipt and we will refund the money back. Please let us know so we can...

resolve your issue.Thank you,[redacted]

Hello,In regards to this complaint.... This is a third party who sent it in, who is not listed on any paperwork. Legally we can't communicate with him about this because he did not purchase this car. The actual customer has been in contact with our managers and service department and is getting...

everything fixed. Thank you,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have been back and forth and I haven't seeing the credit ($500 deposit in 4/11) on my account, this is not acceptable. I drove all the way to Dedham for nothing, this is a very frustrating after 3 months. .]
Regards,
[redacted]

We don't show fake [redacted] reports. Since he's not returning your calls/emails, I would suggest just coming in to the dealership, so we can get you out of the car. ** is off on Monday afternoons and Wednesday's so you don't come in when he's off.