Mr [redacted] ,Thank you for taking the time to contact us through the Revdex.com Our goal with all of our customer interactions is to exchange knowledge, and offer our vehicles for purchase with the utmost integrity and exceeding our customer’s standards and expectations We sincerely apologize that it has taken a Revdex.com complaint for us to reach out to you.When we have guests that are interested in purchasing a vehicle from us, we have a very thorough process for vetting the customer’s wants and needs During this process we will obtain an application for credit This allows us to check our customers credit scores and allow us as the customers’ ability to borrow money Once we have this information, we can accurately project payments in relation to the vehicle the customer has selected for purchase Mr [redacted] Thank you for taking the time to contact us through the Revdex.comI do apologize if members of our staff didn't return your messagesI spoke with Kevin L [redacted] about the interactionHe felt that you understood that when he inquired about your social security number that he did need that to obtain your payoffAfter the test drive and before receiving payment options Kevin requested additional personal information such as date of birth, work history, incomeetcHe feels that he clearly relayed after obtaining this information that he would be pulling your credit score to get an accurate idea of interest rate rangeHe felt that he relayed that we wouldn't submit your application to any lenders unless you agreed to move forward with the proposalAgain , I apologize for any feeling of misrepresentationThis was not the intent.I'm sorry if you feel we did not properly disclose that we were going to check your credit It is never our intention to pursue steps in a purchase process without all parties being on the same page, including checking credit.You are asking us to send information to Transunion stating we did so in error This is unchartered territory for usWe did some research to find out what the effect of a hard inquiry would be to your score I can share with you, that according to FICO, customer may rate shop for loans related to autos, homes and student loans within a day period and have multiple pulls of their credit without it affecting their score Please refer to www.myfico.com and click on ‘LEARN ABOUT SCORES’ tab, FICO has some great information on this topic.Please reach out to me directly if you have any additional questions or concerns, [redacted] @buckeyecars.com I hope this explanation is helpful
I feel I was deceived by KevinHe asked me if I knew my credit score and I gave him an estimate which he told me what good enough to provide me with an payment quoteI have emailed the dealership the information I received from Transunion in order to have the hard inquiry removed from my credit reportI will not be happy with a resolution until I receive a letter from the dealership stating they ran my credit in error or they work directly with Transunion to correct this mistakeIt's unfortunate that I have had to file a complaint with the Revdex.com in order to get a response from the dealer
First and foremost, I want to apologize for your experience at Buckeye Nissan Our goal has always been to provide excellent customer service in every area of the dealership We've built our business on CFL "customers for life" The dealership associates account of what happened that day differ considerably from what I read in the complaint Instead of getting into a debate of who's right and who's wrong, I would like to take a more positive approach and invite you back to Buckeye Nissan I am offering to sit down with you and take the time to break down all the numbers, so we can both understand this deal Sometimes, when these things happen, we all learn from the incident You might even find yourself joining the Buckeye family as a CFL Again, I apologize for the perception you got of our dealership that day I hope you give me the opportunity to change that perceptionIf you would like to set an appointment with me, please call me at the dealership at your earliest convenience Sincerely, Steve I [redacted] General Manager Buckeye Nissan 614-771-
Mr [redacted] ,Thank you for taking the time to contact us through the Revdex.com Our goal with all of our customer interactions is to exchange knowledge, and offer our vehicles for purchase with the utmost integrity and exceeding our customer’s standards and expectations We sincerely apologize that it has taken a Revdex.com complaint for us to reach out to you.When we have guests that are interested in purchasing a vehicle from us, we have a very thorough process for vetting the customer’s wants and needs During this process we will obtain an application for credit This allows us to check our customers credit scores and allow us a
s the customers’ ability to borrow money Once we have this information, we can accurately project payments in relation to the vehicle the customer has selected for purchase Mr [redacted] Thank you for taking the time to contact us through the Revdex.comI do apologize if members of our staff didn't return your messagesI spoke with Kevin L [redacted] about the interactionHe felt that you understood that when he inquired about your social security number that he did need that to obtain your payoffAfter the test drive and before receiving payment options Kevin requested additional personal information such as date of birth, work history, incomeetcHe feels that he clearly relayed after obtaining this information that he would be pulling your credit score to get an accurate idea of interest rate rangeHe felt that he relayed that we wouldn't submit your application to any lenders unless you agreed to move forward with the proposalAgain , I apologize for any feeling of misrepresentationThis was not the intent.I'm sorry if you feel we did not properly disclose that we were going to check your credit It is never our intention to pursue steps in a purchase process without all parties being on the same page, including checking credit.You are asking us to send information to Transunion stating we did so in error This is unchartered territory for usWe did some research to find out what the effect of a hard inquiry would be to your score I can share with you, that according to FICO, customer may rate shop for loans related to autos, homes and student loans within a day period and have multiple pulls of their credit without it affecting their score Please refer to www.myfico.com and click on ‘LEARN ABOUT SCORES’ tab, FICO has some great information on this topic.Please reach out to me directly if you have any additional questions or concerns, [redacted] @buckeyecars.com I hope this explanation is helpful
I feel I was deceived by KevinHe asked me if I knew my credit score and I gave him an estimate which he told me what good enough to provide me with an payment quoteI have emailed the dealership the information I received from Transunion in order to have the hard inquiry removed from my credit reportI will not be happy with a resolution until I receive a letter from the dealership stating they ran my credit in error or they work directly with Transunion to correct this mistakeIt's unfortunate that I have had to file a complaint with the Revdex.com in order to get a response from the dealer
First and foremost, I want to apologize for your experience at Buckeye Nissan Our goal has always been to provide excellent customer service in every area of the dealership We've built our business on CFL "customers for life" The dealership associates account of what happened that day differ considerably from what I read in the complaint Instead of getting into a debate of who's right and who's wrong, I would like to take a more positive approach and invite you back to Buckeye Nissan I am offering to sit down with you and take the time to break down all the numbers, so we can both understand this deal Sometimes, when these things happen, we all learn from the incident You might even find yourself joining the Buckeye family as a CFL Again, I apologize for the perception you got of our dealership that day I hope you give me the opportunity to change that perceptionIf you would like to set an appointment with me, please call me at the dealership at your earliest convenience Sincerely, Steve I [redacted] General Manager Buckeye Nissan 614-771-