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Dee's All Breed Grooming Inc

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Dee's All Breed Grooming Inc Reviews (1)

In response to ID number 11768500The client had called in the morning of 1014 2016 asking if we could groom her dog. We gladly excepted her dog letting her know that we would be happy to do it but it would most likely be going home on the late side anytime between five and six that evening. She...

agreed that would be fine. She then brought her dog in and we were going over the haircut style she wanted and she wanted it left a little fluffy. There were shorter areas on the dog in a couple spots that had previously been trimmed by someone else we brought that to her attention and asked her if she wanted it to be as short as the hair that had previously been cut and she said yes and that she had trimmed on the dog. We then took the dog in the back and started our procedure by a shampoo and blow dry. During blow drying the bather noticed that the dog had a cut on him she came out and told the groomer. At that point my staff should had called the owner but they did not. At 5 PM they brought the dog out for its haircut they gave it its haircut and the client walked in approximately 545 to pick up the dog. We had not called her yet because the dog was not completed. We continue to finish the dog while the client was there. My receptionist then told the client that the dog had a cut on it and the lady said that we had cut the dog and we had explained to her that the cut was there prior to even giving the dog a haircut and also we don't use scissors we use clippers and it is not likely to cut a dog and especially in a V pattern like a pair of scissors would. At that point she was not excepting the fact that the dog was previously cut and she said that we did it that she had never taken a pair of scissors to her dogs when in fact in the morning when she dropped the dog  off she told us that she had trimmed it. I take full responsibility that my staff should had called her the moment they saw the cut without even continuing with the dog that way there would be no question that we did not do it. I'm assuming that the lady did not even realize that she cut the dog because I couldn't imagine her bringing the dog in and wanting to blame it on us. Apparently she was happy with the haircut she did not complain about that I truly feel that we did our job in giving her the services that she came in for and the services were done well I don't believe that it is fair that the groomer give back the $46 as she did do a good job and perhaps the client would take responsibility for the accident however I am willing to give her a refund if she truly thinks that we cut the dog but most importantly I I want her to know that we didn't we always take responsibility and that is why we told her when she came in.Thank you[redacted]Dees All Breed Grooming Inc[redacted]

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Address: 2112 College Avenue, Modesto, California, United States, 95350-3044

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