Customer brought their [redacted] 47" TV to us for assessment on 6/16/At that time per June timeframes customer was advised as to a slight diagnostic lead time due to a large backlog and heavy recent repair demand at [redacted] TVAlso at that time we collected our standard bench minimum for this TV category, amounting to $As always, our diagnostic minimum collected applies to any repair totalWe called customer on 6/and left voice message indicating their repair quote was readyUpon contact, customer indicated they did not wish to proceed with the repairWe attempted to negotiate an improved pricing for the customer however they declined this offer alsoTV was re-assembled and customer picked up on 7/9/I have not discovered any notes regarding "diagnostics refused" on any of our invoices or documentationOur invoice indicates Estimate Declined Per the customer's request, I have emailed an invoice indicating our original projected repair costs and our diagnostic findingsJohn D***VP [redacted]
With due respect, we do not understand the nature of the customer's complaint at this time and would request additional informationThe customer brought their television to us for diagnostic assessmentWe provided to the customer our diagnostic report, by voice initially, over the telephoneThe customer declined our repair quoteUpon request, we supplied a detailed diagnostic report in writing, via email, on the prospects for their repairThis written report included our repair quoteThe customer declined our repairAt this point, we do not understand the nature of the customer's complaint as we have supplied all the services contracted, short of the actual repair, which the customer declined to pursueJohn D***VP [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not This problem has not been resolved because I was not given anything in writing regarding the diagnosticI have an invoice that clearly reads " Diagnostic Refused"I have in essence paid for a service I did not receive and all because I would not consent to the repair*** TV has not tried to right this wrong and has a deceptive business practiceIt is their obligation to give the customer information verbally and in writingBusiness principles dictate that a company should stand behind their work and *** TV is not interested in this
Regards,
With due respect, we do not understand the nature of the customer's complaint at this time and would request additional information. The customer brought their television to us for diagnostic assessment. We provided to the customer our diagnostic report, by voice initially, over the telephone. The customer declined our repair quote. Upon request, we supplied a detailed diagnostic report in writing, via email, on the prospects for their repair. This written report included our repair quote. The customer declined our repair. At this point, we do not understand the nature of the customer's complaint as we have supplied all the services contracted, short of the actual repair, which the customer declined to pursue. John D[redacted]VP[redacted]
Customer brought their [redacted] 47" TV to us for assessment on 6/16/15. At that time per June timeframes customer was advised as to a slight diagnostic lead time due to a large backlog and heavy recent repair demand at [redacted] TV. Also at that time we collected our standard bench minimum for this TV...
category, amounting to $88.95. As always, our diagnostic minimum collected applies to any repair total. We called customer on 6/24 and left voice message indicating their repair quote was ready. Upon contact, customer indicated they did not wish to proceed with the repair. We attempted to negotiate an improved pricing for the customer however they declined this offer also. TV was re-assembled and customer picked up on 7/9/15. I have not discovered any notes regarding "diagnostics refused" on any of our invoices or documentation. Our invoice indicates Estimate Declined. Per the customer's request, I have emailed an invoice indicating our original projected repair costs and our diagnostic findings. John D[redacted]
Customer brought their [redacted] 47" TV to us for assessment on 6/16/At that time per June timeframes customer was advised as to a slight diagnostic lead time due to a large backlog and heavy recent repair demand at [redacted] TVAlso at that time we collected our standard bench minimum for this TV category, amounting to $As always, our diagnostic minimum collected applies to any repair totalWe called customer on 6/and left voice message indicating their repair quote was readyUpon contact, customer indicated they did not wish to proceed with the repairWe attempted to negotiate an improved pricing for the customer however they declined this offer alsoTV was re-assembled and customer picked up on 7/9/I have not discovered any notes regarding "diagnostics refused" on any of our invoices or documentationOur invoice indicates Estimate Declined Per the customer's request, I have emailed an invoice indicating our original projected repair costs and our diagnostic findingsJohn D***VP [redacted]
With due respect, we do not understand the nature of the customer's complaint at this time and would request additional informationThe customer brought their television to us for diagnostic assessmentWe provided to the customer our diagnostic report, by voice initially, over the telephoneThe customer declined our repair quoteUpon request, we supplied a detailed diagnostic report in writing, via email, on the prospects for their repairThis written report included our repair quoteThe customer declined our repairAt this point, we do not understand the nature of the customer's complaint as we have supplied all the services contracted, short of the actual repair, which the customer declined to pursueJohn D***VP [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not This problem has not been resolved because I was not given anything in writing regarding the diagnosticI have an invoice that clearly reads " Diagnostic Refused"I have in essence paid for a service I did not receive and all because I would not consent to the repair*** TV has not tried to right this wrong and has a deceptive business practiceIt is their obligation to give the customer information verbally and in writingBusiness principles dictate that a company should stand behind their work and *** TV is not interested in this
Regards,
With due respect, we do not understand the nature of the customer's complaint at this time and would request additional information. The customer brought their television to us for diagnostic assessment. We provided to the customer our diagnostic report, by voice initially, over the telephone. The customer declined our repair quote. Upon request, we supplied a detailed diagnostic report in writing, via email, on the prospects for their repair. This written report included our repair quote. The customer declined our repair. At this point, we do not understand the nature of the customer's complaint as we have supplied all the services contracted, short of the actual repair, which the customer declined to pursue. John D[redacted]VP[redacted]
Customer brought their [redacted] 47" TV to us for assessment on 6/16/15. At that time per June timeframes customer was advised as to a slight diagnostic lead time due to a large backlog and heavy recent repair demand at [redacted] TV. Also at that time we collected our standard bench minimum for this TV...
category, amounting to $88.95. As always, our diagnostic minimum collected applies to any repair total. We called customer on 6/24 and left voice message indicating their repair quote was ready. Upon contact, customer indicated they did not wish to proceed with the repair. We attempted to negotiate an improved pricing for the customer however they declined this offer also. TV was re-assembled and customer picked up on 7/9/15. I have not discovered any notes regarding "diagnostics refused" on any of our invoices or documentation. Our invoice indicates Estimate Declined. Per the customer's request, I have emailed an invoice indicating our original projected repair costs and our diagnostic findings. John D[redacted]