Deep Blue Watches

To whom it may concern; This customer may have been mistakenThe receipt clearly states that the watch was purchased for $in June, not the $that was statedRegardless of that fact, the watch has been sent back to us for repair on August ***, and we have been in contact with the customer since thenWe have explained to [redacted] that the there was extensive water damage to the watch, and it is not covered under warranty, and it had to be sent back to the factory for repairs, which can take approx 6-weeksWe have emailed him, which he has acknowledged, on November ***, letting him know that his repair has been completed and the watch is ready to ship back upon receipt of the repair feeWe have not heard back from him till this morning at 10:amIn his email he mentioned that it has been months (although we had contacted him on Nov [redacted] - which he has acknowledged) and he opened a case with the Revdex.com and will contact the NYPD Cyber Crimes unit reporting that we have stolen his watch, if we donot contact him by Monday the 2***I have responded to him at 11:10,right after I had seen his email, and mentioned the payment and to see if he can send the money via [redacted] He replied that he doesn't have a [redacted] account and we should send the unit back and he will put a check in the mail after receipt of the watchI asked [redacted] to send in a check, and once received, we will send out his watchminutes later, I have received this Revdex.com complaint Please advise on how to have this closed and removed from our record, as this seems to be a frivolous casePlease contact me if you need further information, or would like to see a copy pf the emails Best, [redacted] *

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have been told the same thing for the past weeks I still do not have my watchIf the watch has been lost just refund my money of $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Deep Blue Watches regarding complaint ID [redacted] .Sincerely, [redacted]

Hi, we are glad to hear that [redacted] trace department has located the package and had it rerouted to you after we had taken the initiative on your behalf to notify themthat you have stated in your complaint that you had not received it, and they had it marked as delivered to your door a few days prior to updating this complaintI am sorry that the markers have fallen off again, I am not certain how that could have happened, as we had it checked and tested prior to shipping it outWe have repaired it for you at no charge even though your warranty has expired in July of We are not able to take this watch back for a refund as it is well past the day money back guarantee (watch was purchased on July *, 2014), It was also past the year warranty period ( expired July *, 2015) for free repairs, however we have repaired it at no cost as a courtesy to youIf you would like to send us some pictures of the watch with the missing markers we can have QC look into it for you Best,Sam

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The material is falling off again because it seems to be stickers of some sort. Also, the delivery of the package was not a problem it was actually the time frame of the watch being fixed and returned. I have plenty of emails tracking the amount of time it has taken for the repairs and what was explained to me. The repairs were well over the 10-week time frame indicated by you and once the watch was received it is basically in the same shape prior to you guys fixing it. You can refund me the $350 dollars or replace the watch with a same or equal value timepiece. Last but not least it's suppose to have a 2- year warranty as indicated on paperwork. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Hi, we are glad to hear that [redacted] trace department has located the package and had it rerouted to you after we had taken the initiative on your behalf to notify them that you have stated in your complaint that you had not received it, and they had it marked as delivered to your door a few days prior to updating this complaint I am sorry that the markers have fallen off again, I am not certain how that could have happened, as we had it checked and tested prior to shipping it out We have repaired it for you at no charge even though your warranty has expired in July of We are not able to take this watch back for a refund as it is well past the day money back guarantee (watch was purchased on July *, 2014), It was also past the year warranty period ( expired July *, 2015) for free repairs, however we have repaired it at no cost as a courtesy to you If you would like to send us some pictures of the watch with the missing markers we can have QC look into it for you Best, Sam

Deep Blue Watches are nice, until you need customer service, warranty, or parts then your screwed! I'm a collector of watches. I've had 3 problems with 3 of my watches. On two of them, I needed a new Screw Down Crown. They told me they'd sell me the parts. Long story short total BS! They say all kinds of stuff and deliver nothing. They stop communicating with you and your on your own. Anyone thinking of buying a Deep Blue Watch, I strongly advise against it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The material is falling off again because it seems to be stickers of some sortAlso, the delivery of the package was not a problem it was actually the time frame of the watch being fixed and returnedI have plenty of emails tracking the amount of time it has taken for the repairs and what was explained to meThe repairs were well over the 10-week time frame indicated by you and once the watch was received it is basically in the same shape prior to you guys fixing itYou can refund me the $dollars or replace the watch with a same or equal value timepieceLast but not least it's suppose to have a 2- year warranty as indicated on paperwork
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi,
The watch has been sent to the factory for re-luming and testing
I am not certain of the delay, or why you have not been answered; I will look into this right away for you
Sam

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Only a full refund is appropriate since the watch is not functioning through no fault of my own
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I sent e-mails on March ** no responseI sent e-mail March **, no response, sent one yesterday early before contacting youI watched the counter person remove the back with a special tool, remove the battery, insert a new one and replace the back with this special removal toolI transported the watch in the case they sent me after the initial repairThe watch was placed back in the plastic case and not opened until it arrived at their shopI only want what I paid forTo say that a watch shop damaged a watch that was already not working is absurdThis is right in line with all the other types of complaints you read about Deep Blue,great watches, poor customer serviceI have done nothing but raved about this watch and bought two moreIt will be my lastCustomer service is their mission statements first priorityIf they are not going to repair it at no charge, I want it back unrepaired.Thank You
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi,
The watch in question is no longer in production and we do not have a comparable replacement to offerWe have checked with our factories / suppliers and unfortunately, as explained to the customer, the part needed is not available
1em;">As a result, we would gladly accept the watch back for a credit based on the fair market value
Sam H
Deep Blue Watches

To whom it may concern; This customer may have been mistakenThe receipt clearly states that the watch was purchased for $in June, not the $that was statedRegardless of that fact, the watch has been sent back to us for repair on August ***, and we have been in contact with the
customer since thenWe have explained to ** *** that the there was extensive water damage to the watch, and it is not covered under warranty, and it had to be sent back to the factory for repairs, which can take approx 6-weeks.We have emailed him, which he has acknowledged, on November ***, letting him know that his repair has been completed and the watch is ready to ship back upon receipt of the repair fee.We have not heard back from him till this morning at 10:amIn his email he mentioned that it has been months (although we had contacted him on Nov *** - which he has acknowledged) and he opened a case with the Revdex.com and will contact the NYPD Cyber Crimes unit reporting that we have stolen his watch, if we donot contact him by Monday the 2***.I have responded to him at 11:10,right after I had seen his email, and mentioned the payment and to see if he can send the money via ***He replied that he doesn't have a *** account and we should send the unit back and he will put a check in the mail after receipt of the watch.I asked ** *** to send in a check, and once received, we will send out his watchminutes later, I have received this Revdex.com complaint. Please advise on how to have this closed and removed from our record, as this seems to be a frivolous casePlease contact me if you need further information, or would like to see a copy pf the emails. Best,*** *

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have been told the same thing for the past weeks I still do not have my watchIf the watch has been lost just refund my money of $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi, The watch has been sent to the factory for re-luming and testing. I am not certain of the delay, or why you have not been answered; I will look into this right away for you. Sam

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Only a full refund is appropriate since the watch is not functioning through no fault of my own.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,As the customer has stated, his watchmaker opened the watch which has voided the warranty on the product. As discussed in a conversation with the customer, his watchmaker had not sealed the case-back properly, and had not secured the battery terminal cover, which has caused a short in the...

movement.I explained that we will have a new movement placed in the watch, and will try to get it covered under the warranty; although he had voided the warranty when his watchmaker opened the unit in the first place (and seemingly caused the damage to the movement).I have not had any incoming correspondence from the customer via email or phone call / message since. Once the repair is complete, we will contact him, as discussed in the conversation referenced above.Please feel free to contact me if further explanation is needed.[redacted]

Hi, we are glad to hear that [redacted] trace department has located the package and had it rerouted to you after we had taken the initiative on your behalf to notify themthat you have stated in your complaint that you had not received it, and they had it marked as delivered to your door a few days prior to updating this complaint. I am sorry that the markers have fallen off again, I am not certain how that could have happened, as we had it checked and tested prior to shipping it out. We have repaired it for you at no charge even though your warranty has expired in July of 2015.  We are not able to take this watch back for a refund as it is well past the 30 day money back guarantee (watch was purchased on July *, 2014), It was also past the 1 year warranty period ( expired July *, 2015) for free repairs, however we have repaired it at no cost as a courtesy to you. If you would like to send us some pictures of the watch with the missing markers we can have QC look into it for you.  Best,Sam

Revdex.com:At this time, I have not been contacted by Deep Blue Watches regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The material is falling off again because it seems to be stickers of some sort. Also, the delivery of the package was not a problem it was actually the time frame of the watch being fixed and returned. I have plenty of emails tracking the amount of time it has taken for the repairs and what was explained to me. The repairs were well over the 10-week time frame indicated by you and once the watch was received it is basically in the same shape prior to you guys fixing it. You can refund me the $350 dollars or replace the watch with a same or equal value timepiece. Last but not least it's suppose to have a 2- year warranty as indicated on paperwork.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]