Deep Origins

they don't explain how their offer works..I've told them I want an immediate cancelation and refund.

Hi, Thanks for reaching out to us regarding this complaintWe apologize for the delay of this order This order had a longer delivery time due to the Chinese National Day & Mid-Autumn Festival that happened on 10/01/2017-10/10/Due to this Holiday USPS and UPS were closed during that time for us to use their servicesWe ship from our warehouse in Encinitas, California or sometimes from our overseas locations including India, China or PeruSo we used a different shipping method but will deliver slower than usual timeOur usual delivery time for US address is 7-business days Her order was processed and shipped 10/03/So her order was affected by this issueHer order × Lucky Handmade Buddhist Knots Rope Bracelet is now about to be delivered by USPS as shown in the screenshot attached and we are waiting for their final update this weekWe can refund this order once the item was returned to us.Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in a timely manner.All the best!Deep Origins

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI appreciate Dr [redacted] personally reaching out to me in order to help resolve this issueAs I assured through our personal correspondence, I am retracting my complaint as a result of Deep Origins having handled the complaint personally, reasonably, and in such a timely manner Kind Regards, [redacted]

I apologize for the delay during the holidays to respond to youI am writing in regards to your correspondence to us at Deep Origins for our Project:Yourself online storeI am attaching all the evidence to support our company's goal of customer satisfactionWe have provided this customer ***
*** with her product which was delivered to her given address and we also refunded her for the inconvenience, making her product for free plus sent her another replacement bracelet for what she originally wantedWe went above and beyond for herWe have extremely happy customers, our reviews can be seen at ***, and we truly do care about our customer satisfactionI can be personally reached at *** and at *** should you need to contact me for any reason.Sincerely,Dr*** ***Co-Founder of Deep Origins

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I appreciate Dr. [redacted] personally reaching out to me in order to help resolve this issue. As I assured through our personal correspondence, I am retracting my complaint as a result of Deep Origins having handled the complaint personally, reasonably,  and in such a timely manner.  
Kind Regards,
[redacted]

Hi,  Thanks for reaching out to us regarding this complaint. We apologize for the delay of this order.  This order had a longer delivery time due to the Chinese National Day & Mid-Autumn Festival that happened on 10/01/2017-10/10/2017. Due to this Holiday USPS and UPS were...

closed during that time for us to use their services. We ship from our warehouse in Encinitas, California or sometimes from our overseas locations including India, China or Peru. So we used a different shipping method but will deliver slower than usual time. Our usual delivery time for US address is 7-10 business days.  Her order was processed and shipped 10/03/2017. So her order was affected by this issue. Her order 1 × Lucky Handmade Buddhist Knots Rope Bracelet is now about to be delivered by USPS as shown in the screenshot attached and we are waiting for their final update this week. We can refund this order once the item was returned to us.Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in a timely manner.All the best!Deep Origins

To The Revdex.com,I am writing in regards to your correspondence to us at Deep Origins for the Project:Yourself digital course and Reality Bending physical kit. I am attaching all the evidence to support our company's goal of customer satisfaction. We have provided this customer [redacted]...

[redacted] with courses and support and correspondence via emails. We have extremely happyCustomers, our reviews can be seen at [redacted], and We truly do care aboutour customer satisfaction. I have reached out to the customer myself as well and have attached the email here.I can be personally reached at [redacted] and at [redacted] (a [redacted] should you need to contact me for any reason.Sincerely,Dr. [redacted]Co-Founder of Deep Origins