To whom it may concern, Our customer, [redacted] , whose details are below ordered the following products on 08/13/from our website: Blood Pressure Stabilizer bottles (Order# 4820796) Blood Pressure Stabilizer bottles (Order# 4820800) Blood Pressure Stabilizer bottles (Order# 4820812) The AVS confirmation is: [redacted] [redacted] 's entire order was shipped on August 15, via Fedex Smart Post and delivered on Friday, August 19, at 11:AMTracking Number: [redacted] [redacted] [redacted] has not made any contact with our support team via phone or email to dispute the charge, request for a refund, return instructions of for any other assistanceWe have gone ahead and sent her a return label, in a separate email, for the bottles of the Blood Pressure Stabilizer and refunded the three ordersTherefund transaction Ids are below: Order# 4820796: Refunded - $Trans-ID: [redacted] 9Order# 4820800: Refunded - $Trans-ID: [redacted] 7Order# 4820812: Refunded - $Trans-ID: [redacted] We trust that this information will assist in resolving the complaintLet us know if you need more informationBest regards, ***Oceans Bounty Support
Initial Business Response / [redacted] (1000, 6, 2015/08/19) */ Hello [redacted] , Please send back the package to the following return address: EyeFive, Inc SAlton Way 2A Centennial, CO XXXXX In order to expedite your refund, be sure to do the following: 1) Write the following RMA# XXXXXXXXXXXXXXXXX on the outside of the package and 2) Mail the package as soon as possible the package needs to be received within days of the original date of order in order to quality for a refund Your refund will be processed within 24-hours of receipt at our warehouse and may take up to 3-business days thereafter to be reflected on your statement, depending on the speed of the processing bank Best of health, Rose Oceans Bounty Support Team Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/09/02) */ I want to thank you for your helpThis company did almost everything to not acknowledge my complaintOceans Bounty finally deposited the requested amount into our credit card account on August Thanks so very much [redacted] ***
Hello, We received a call from the customer and she said she would like to return her order and wanted us to send a return labelThe return label was sent via email on Monday, Jan 18, and resent today after she called again and said she hasn't received itI've also attached the return label to this emailLet us know if we can be of further assistanceBest regards, ***Oceans Bounty Support Team
Initial Business Response /* (1000, 7, 2015/08/17) */
Hello,
This customer called us on Jul 18, and wanted to return his Oceans Bounty orderWe gave him the RMA# and the return instructions
He called again Aug 4, saying that he hasn't received his refundWe explained to him that
we haven't received the returned package but he didn't want to listen to anything we had to say and said he would go to Revdex.com if we don't process the refund within hours
Therefore, we honored his refund requestWe refunded his order on Aug 5, The refund transaction id is: XXXXXXXXXX
I trust the above information will help to resolve this matter
Let me know if you need more information
Best regards,
***
Oceans Bounty Support Team
Initial Business Response /* (1000, 13, 2015/12/14) */
Hello ***
Thank you for bringing this matter to our attentionWe're willing to process the refund for *** ***
He can send back the unopened bottles to the following return address:
CogniQ LLC
*** ** *** ***
***
*** ** XXXXX
We will send you a refund check once we receive the returned package
If you have any questions, please do not hesitate to let us know
Best of health,
***
CogniQ Support Team
Initial Consumer Rebuttal /* (2000, 16, 2015/12/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My request to Deep Sea Nutrition was that they refund the money they took out of our bank accountThough it took almost months to get the refund, they finally did so, and to that extent I am satisfiedAs to "how to operate a business" this company needs to review a standard business plan which includes "don't be deceitful"
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To whom it may concern, Our customer, [redacted], whose details are below ordered the following products on 08/13/2016 from our website: . Blood Pressure Stabilizer 4 bottles (Order# 4820796) . Blood Pressure Stabilizer 6 bottles (Order# 4820800) . Blood...
Pressure Stabilizer 3 bottles (Order# 4820812) The AVS confirmation is: [redacted] [redacted]'s entire order was shipped on August 15, 2016 via Fedex Smart Post and delivered on Friday, August 19, 2016 at 11:36 AM. Tracking Number: [redacted]8[redacted]4 [redacted] has not made any contact with our support team via phone or email to dispute the charge, request for a refund, return instructions of for any other assistance. We have gone ahead and sent her a return label, in a separate email, for the 13 bottles of the Blood Pressure Stabilizer and refunded the three orders. Therefund transaction Ids are below: Order# 4820796: Refunded - $199.80 Trans-ID: [redacted]9Order# 4820800: Refunded - $239.70 Trans-ID: [redacted]7Order# 4820812: Refunded - $119.85 Trans-ID: [redacted]4 We trust that this information will assist in resolving the complaint. Let us know if you need more information. Best regards, [redacted]Oceans Bounty Support
Hello, We received a call from the customer and she said she would like to return her order and wanted us to send a return label. The return label was sent via email on Monday, Jan 18, 2016 and resent today after she called again and said she hasn't received it. I've also attached the...
return label to this email. Let us know if we can be of further assistance. Best regards, [redacted]Oceans Bounty Support Team
To whom it may concern. I would like to confirm that we received the returned package on Feb 15, 2016 and processed the refund on Feb 16, 2016. Here are the refund details: Refund date: 02/16/2016Amount: $179.82Refund Transaction Id: [redacted] I hope this information helps...
Initial Business Response /* (1000, 6, 2015/08/19) */
Hello [redacted],
Please send back the package to the following return address:
EyeFive, Inc
7308 S. Alton Way 2A
Centennial, CO XXXXX
In order to expedite your refund, be sure to do the following:
1) Write the following RMA#...
XXXXXXXXXXXXXXXXX on the outside of the package and
2) Mail the package as soon as possible the package needs to be received within 90 days of the original date of order in order to quality for a refund.
Your refund will be processed within 24-72 hours of receipt at our warehouse and may take up to 3-5 business days thereafter to be reflected on your statement, depending on the speed of the processing bank.
Best of health,
Rose
Oceans Bounty Support Team
Initial Consumer Rebuttal /* (2000, 13, 2015/09/02) */
I want to thank you for your help. This company did almost everything to not acknowledge my complaint. Oceans Bounty finally deposited the requested amount into our credit card account on August 30.
Thanks so very much
[redacted]
To whom it may concern, Our customer, [redacted] , whose details are below ordered the following products on 08/13/from our website: Blood Pressure Stabilizer bottles (Order# 4820796) Blood Pressure Stabilizer bottles (Order# 4820800) Blood Pressure Stabilizer bottles (Order# 4820812) The AVS confirmation is: [redacted] [redacted] 's entire order was shipped on August 15, via Fedex Smart Post and delivered on Friday, August 19, at 11:AMTracking Number: [redacted] [redacted] [redacted] has not made any contact with our support team via phone or email to dispute the charge, request for a refund, return instructions of for any other assistanceWe have gone ahead and sent her a return label, in a separate email, for the bottles of the Blood Pressure Stabilizer and refunded the three ordersTherefund transaction Ids are below: Order# 4820796: Refunded - $Trans-ID: [redacted] 9Order# 4820800: Refunded - $Trans-ID: [redacted] 7Order# 4820812: Refunded - $Trans-ID: [redacted] We trust that this information will assist in resolving the complaintLet us know if you need more informationBest regards, ***Oceans Bounty Support
Initial Business Response / [redacted] (1000, 6, 2015/08/19) */ Hello [redacted] , Please send back the package to the following return address: EyeFive, Inc SAlton Way 2A Centennial, CO XXXXX In order to expedite your refund, be sure to do the following: 1) Write the following RMA# XXXXXXXXXXXXXXXXX on the outside of the package and 2) Mail the package as soon as possible the package needs to be received within days of the original date of order in order to quality for a refund Your refund will be processed within 24-hours of receipt at our warehouse and may take up to 3-business days thereafter to be reflected on your statement, depending on the speed of the processing bank Best of health, Rose Oceans Bounty Support Team Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/09/02) */ I want to thank you for your helpThis company did almost everything to not acknowledge my complaintOceans Bounty finally deposited the requested amount into our credit card account on August Thanks so very much [redacted] ***
Hello, We received a call from the customer and she said she would like to return her order and wanted us to send a return labelThe return label was sent via email on Monday, Jan 18, and resent today after she called again and said she hasn't received itI've also attached the return label to this emailLet us know if we can be of further assistanceBest regards, ***Oceans Bounty Support Team
Initial Business Response /* (1000, 7, 2015/08/17) */
Hello,
This customer called us on Jul 18, and wanted to return his Oceans Bounty orderWe gave him the RMA# and the return instructions
He called again Aug 4, saying that he hasn't received his refundWe explained to him that
we haven't received the returned package but he didn't want to listen to anything we had to say and said he would go to Revdex.com if we don't process the refund within hours
Therefore, we honored his refund requestWe refunded his order on Aug 5, The refund transaction id is: XXXXXXXXXX
I trust the above information will help to resolve this matter
Let me know if you need more information
Best regards,
***
Oceans Bounty Support Team
Initial Business Response /* (1000, 13, 2015/12/14) */
Hello ***
Thank you for bringing this matter to our attentionWe're willing to process the refund for *** ***
He can send back the unopened bottles to the following return address:
CogniQ LLC
*** ** *** ***
***
*** ** XXXXX
We will send you a refund check once we receive the returned package
If you have any questions, please do not hesitate to let us know
Best of health,
***
CogniQ Support Team
Initial Consumer Rebuttal /* (2000, 16, 2015/12/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My request to Deep Sea Nutrition was that they refund the money they took out of our bank accountThough it took almost months to get the refund, they finally did so, and to that extent I am satisfiedAs to "how to operate a business" this company needs to review a standard business plan which includes "don't be deceitful"
Final Consumer Response /* (2000, 7, 2015/09/15) */
This case was resolved to my satisfaction Monday.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To whom it may concern, Our customer, [redacted], whose details are below ordered the following products on 08/13/2016 from our website: . Blood Pressure Stabilizer 4 bottles (Order# 4820796) . Blood Pressure Stabilizer 6 bottles (Order# 4820800) . Blood...
Pressure Stabilizer 3 bottles (Order# 4820812) The AVS confirmation is: [redacted] [redacted]'s entire order was shipped on August 15, 2016 via Fedex Smart Post and delivered on Friday, August 19, 2016 at 11:36 AM. Tracking Number: [redacted]8[redacted]4 [redacted] has not made any contact with our support team via phone or email to dispute the charge, request for a refund, return instructions of for any other assistance. We have gone ahead and sent her a return label, in a separate email, for the 13 bottles of the Blood Pressure Stabilizer and refunded the three orders. Therefund transaction Ids are below: Order# 4820796: Refunded - $199.80 Trans-ID: [redacted]9Order# 4820800: Refunded - $239.70 Trans-ID: [redacted]7Order# 4820812: Refunded - $119.85 Trans-ID: [redacted]4 We trust that this information will assist in resolving the complaint. Let us know if you need more information. Best regards, [redacted]Oceans Bounty Support
Hello, We received a call from the customer and she said she would like to return her order and wanted us to send a return label. The return label was sent via email on Monday, Jan 18, 2016 and resent today after she called again and said she hasn't received it. I've also attached the...
return label to this email. Let us know if we can be of further assistance. Best regards, [redacted]Oceans Bounty Support Team
To whom it may concern. I would like to confirm that we received the returned package on Feb 15, 2016 and processed the refund on Feb 16, 2016. Here are the refund details: Refund date: 02/16/2016Amount: $179.82Refund Transaction Id: [redacted] I hope this information helps...
to resolve the matter.
Initial Business Response /* (1000, 6, 2015/08/19) */
Hello [redacted],
Please send back the package to the following return address:
EyeFive, Inc
7308 S. Alton Way 2A
Centennial, CO XXXXX
In order to expedite your refund, be sure to do the following:
1) Write the following RMA#...
XXXXXXXXXXXXXXXXX on the outside of the package and
2) Mail the package as soon as possible the package needs to be received within 90 days of the original date of order in order to quality for a refund.
Your refund will be processed within 24-72 hours of receipt at our warehouse and may take up to 3-5 business days thereafter to be reflected on your statement, depending on the speed of the processing bank.
Best of health,
Rose
Oceans Bounty Support Team
Initial Consumer Rebuttal /* (2000, 13, 2015/09/02) */
I want to thank you for your help. This company did almost everything to not acknowledge my complaint. Oceans Bounty finally deposited the requested amount into our credit card account on August 30.
Thanks so very much
[redacted]