Our manager reviewed the recordings of the calls with [redacted] and could not find reference where Mr [redacted] raised his voiceMultiple conversations and calls appear to have taken place from BidPrime recordsSince Mr [redacted] is in the BidPrime New sales department, he was unable to address any client concerns and could only pass along information to the Client Services team, and Ms [redacted] In the attached files of the emails sent for pre-renewal, we believe the renewal date, amount, and schedule were clearly statedThe receipt terms shows autorenewal and allows for opt-outBidPrime engages in over automatic renewals per year with our accounts that are set up for autorenew and receive such noticesAs such, BidPrime emails days and days prior to renewal to prevent oversights from occurringIn addition, per our Terms of Service, BidPrime will void a renewal payment if contacted in the business day after receiving a receiptThe Client contacted much too late to make a change.Also, BidPrime's email tracking software detected that the prerenewal email was loaded and reviewed days prior to renewalIn addition, the receipt was viewed the night it was billedBidPrime can share more detailed usage and email receipt/view logs if neededUnfortunately there is no solution BidPrime can engage in since this was more than day after the renewal charge, and the notices prior to renewal and receipts were viewed by the Client **
Complaint: [redacted] I am rejecting this response because: It was never clear when the initial subscription was going to expire If I clicked on an email they sent and inquired about a solicitation I was under the impression my initial subscription was still active This service did not work for our company and we did not find any value in it I would have never approved another year for a service that did not benefit our company.Any emails that were sent to me regarding renewing my subscription must have been caught by our firewall/ spam filter If my salesperson would have called me I would have told him this When I called my salesperson to discuss our agreement to try it for a year he yelled at me over the phone and told me that how in hell could he remember every conversation that he had with his clients I then said that he getting very upset and that I would have to call him back when he calmed down I have never been yelled at by a vendor in my years I called him back the next day and he blocked my number This is just bad business Regards, [redacted]
Our manager reviewed the recordings of the calls with [redacted] and could not find reference where Mr [redacted] raised his voiceMultiple conversations and calls appear to have taken place from BidPrime recordsSince Mr [redacted] is in the BidPrime New sales department, he was unable to address any client concerns and could only pass along information to the Client Services team, and Ms [redacted] In the attached files of the emails sent for pre-renewal, we believe the renewal date, amount, and schedule were clearly statedThe receipt terms shows autorenewal and allows for opt-outBidPrime engages in over automatic renewals per year with our accounts that are set up for autorenew and receive such noticesAs such, BidPrime emails days and days prior to renewal to prevent oversights from occurringIn addition, per our Terms of Service, BidPrime will void a renewal payment if contacted in the business day after receiving a receiptThe Client contacted much too late to make a change.Also, BidPrime's email tracking software detected that the prerenewal email was loaded and reviewed days prior to renewalIn addition, the receipt was viewed the night it was billedBidPrime can share more detailed usage and email receipt/view logs if neededUnfortunately there is no solution BidPrime can engage in since this was more than day after the renewal charge, and the notices prior to renewal and receipts were viewed by the Client **
Complaint: [redacted] I am rejecting this response because: It was never clear when the initial subscription was going to expire If I clicked on an email they sent and inquired about a solicitation I was under the impression my initial subscription was still active This service did not work for our company and we did not find any value in it I would have never approved another year for a service that did not benefit our company.Any emails that were sent to me regarding renewing my subscription must have been caught by our firewall/ spam filter If my salesperson would have called me I would have told him this When I called my salesperson to discuss our agreement to try it for a year he yelled at me over the phone and told me that how in hell could he remember every conversation that he had with his clients I then said that he getting very upset and that I would have to call him back when he calmed down I have never been yelled at by a vendor in my years I called him back the next day and he blocked my number This is just bad business Regards, [redacted]