Deer Creek Real Estate Reviews (%countItem)
Deer Creek Real Estate Rating
Address: 2235 W Hillsboro Blvd, Deerfield Beach, Florida, United States, 33442-1106
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I had a condo booked for June 7-13, 2020 with this company. By order of the Governor, no short term rentals were allowed in Broward County when I was supposed to be there. My initial deposit was for $2096.55, which was made in October 2019. Deer Creek sent refund checks for $1459.26 and an additional $49.86 after several email exchanges. These amount to 72% of the deposit. I have asked for the remaining $587.43 the be returned, based on a paragraph in the rental contract that states; "Should the unit, reserved in your name, become unavailable due to an event beyond the control of Deer Creek Real Estate, Inc, we shall use our best efforts to secure satisfactory alternative accommodations. In the event we are unsuccessful, we shall not be held responsible and shall return all deposits to you. We reserve the right to make changes to unit assignment to a comparable unit if necessary."
There was no unit that available because of the governor's order! I don't see how this could be any more clear. The standard cancellation language in the contract should not apply in this situation. They are stealing money from me because of the covid situation.
I have not cashed the second check mailed to me for $49.86 because it states on the check "cancellation balance". If I were to cash it, that would seem that I agreed with the final amout refunded and I clearly don't!
Refund Refund check for $587.43 sent to me immediately.
On October 25, 2019 we received a partial payment of $2,096.55 from Mr. to confirm a reservation at Ocean Club of Deerfield Beach for June 7, 2020 through June 13, 2020.
He notified us of his intention to cancel on May 7, 2020, which was over 30 days prior to his arrival date.
We returned $1,522.55 to him on May 8, 2020 and then, on further review, recognized that we owed him another $49.86, per our cancellation policy, which we sent out on June 6, 2020..
Our cancellation policy is clearly written in the rental agreement that he signed. The portion applicable to Mr. states the following: " Our cancellation policy allows you to cancel up to 60 days prior to arrival. In that event, 75% of your deposit will be refunded to you."
We have fulfilled our obligation to Mr.. We are sorry that he is not happy. DCRE has been doing business in Deerfield Beach for over 40 years and has never had a complaint.
***
Deer Creek Real Estate
(The consumer indicated he/she DID NOT accept the response from the business.)
*** took over my reservation when Elle left the company. I spoke with *** on April 1 regarding my reservation and my intention to come to south Florida. I was told by *** to delay making payment of the balance for my reservation because of the covid situation. We emailed back and froth several times prior to calling her on May 7. In our conversation on May 7, *** stated my reservation was the only on still on the book because everyone else had cancelled. We discussed the current restrictions, ie the Governor's order not allowing short term rentals in Broward County , which was in effect. *** suggested I cancel my reservation because "they" were hearing the short term rental restriction was not going to be lifted until June 15, which was past the date of my stay.
There is no pandemic clause in the contract protecting Deer Creek from something unforeseen at the time I entered into the contract. Once again, by order of the Governor, short term rentals were not allowed. My position is the the rental was not allowed, it was not a 'normal" cancellation, therefore, I should receive all of my money back.
I also point out that Deer Creek didn't send me back 75% of the money either. The first check referenced was for $1459.26, not the $1522.55 Ms *** states in her response. The second check was for $49.86, bringing the total to $1509.12. 75% of my deposit would equal $1572.41!
This a highly unusual situation, out of both our control. I understand you are trying to protect lost revenue and commissions paid to agents, but you should be fair to your customers.
Attached please find the check receipts for the refunds sent to Mr. after he cancelled his reservation. The total amount represents a 75% return of his deposit. We applied our most liberal return policy to him even though he cancelled beyond the 60 day limit for 75% refund clearly expressed in the signed written agreement.
(The consumer indicated he/she DID NOT accept the response from the business.)
They are illegally keeping money that should be returned not only to me, but to others in the same situation! There is no other outcome that I will agree with.