Mr*** ordered a custom Valet seat that is not a returnable itemQLifts offered to return his money on several occasions, before the Valet seat was built Mr*** reply was leave the order as isWeeks after the seat was installed he decided he no longer wanted it and asked Qlifts to sell it
for himQLifts sold the seat, but many components of the seat would only work in his vehicleQLifts can't sell those components unless it for the same make, model and year of his vehicleHe then wanted a new pool liftInstead of cutting his pool deck to replace the sleeve of his old lift, QLifts had a custom sleeve made to fit his existing sleeveHe got impatient once aginQLifts offered to cancel the order and he again said leave it as isThe day before the lift and sleeve was to be shipped, Mr*** decided he wanted to cancel the orderQLifts requires that all special order and custom equipment to be prepaid as the equipment in most cases only fits the designed application and would have to be remanufactured to fit anotherAfter the selling of MrSmiths Valet seat and the cost of canceling his pool lift order, QLifts refunded the money that was left on his accountQLifts terms and conditions state this very clearly.QLiftsReturns Policy Any purchase made (either by phone or internet) signifies acceptance of these terms by purchaserIf for any reason you are not satisfied with any of our products*, simply return them to us in their original condition and packaging within days and we will refund the full price of the hardware, less any applicable shipping & handling charges Restocking or Order Cancellation Fees may applyPricing and Availability subject to change without noticeSome additional restrictions may apply *An exception is made for made to order and sanitary items Made to order includes but is not limited to elevators, platform lifts, dumbwaiters, custom stair lifts, Valet seats and mattressesThese items are not returnableAlso, any order for products in these categories, that is cancelled after hours of it being placed, will be subject to the 45% restocking feeThis is because at that point, your custom order will already be in productionFor sanitary reasons mattresses, slings, watubs, bath lifts, bath seats and other hygiene items are Non-Returnable after removal from carton unless damaged in shipping
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Mr*** ordered a custom Valet seat that is not a returnable itemQLifts offered to return his money on several occasions, before the Valet seat was built Mr*** reply was leave the order as isWeeks after the seat was installed he decided he no longer wanted it and asked Qlifts to sell it
for himQLifts sold the seat, but many components of the seat would only work in his vehicleQLifts can't sell those components unless it for the same make, model and year of his vehicleHe then wanted a new pool liftInstead of cutting his pool deck to replace the sleeve of his old lift, QLifts had a custom sleeve made to fit his existing sleeveHe got impatient once aginQLifts offered to cancel the order and he again said leave it as isThe day before the lift and sleeve was to be shipped, Mr*** decided he wanted to cancel the orderQLifts requires that all special order and custom equipment to be prepaid as the equipment in most cases only fits the designed application and would have to be remanufactured to fit anotherAfter the selling of MrSmiths Valet seat and the cost of canceling his pool lift order, QLifts refunded the money that was left on his accountQLifts terms and conditions state this very clearly.QLiftsReturns Policy Any purchase made (either by phone or internet) signifies acceptance of these terms by purchaserIf for any reason you are not satisfied with any of our products*, simply return them to us in their original condition and packaging within days and we will refund the full price of the hardware, less any applicable shipping & handling charges Restocking or Order Cancellation Fees may applyPricing and Availability subject to change without noticeSome additional restrictions may apply *An exception is made for made to order and sanitary items Made to order includes but is not limited to elevators, platform lifts, dumbwaiters, custom stair lifts, Valet seats and mattressesThese items are not returnableAlso, any order for products in these categories, that is cancelled after hours of it being placed, will be subject to the 45% restocking feeThis is because at that point, your custom order will already be in productionFor sanitary reasons mattresses, slings, watubs, bath lifts, bath seats and other hygiene items are Non-Returnable after removal from carton unless damaged in shipping
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***