Our driver towed the car in question at the date mentioned in the complaintAfter speaking with the driver and reviewing the facts we feel that we did not cause this damage and there for are not going to be responsible for it
I was rear-ended on Wlast October and suffered extensive damage to my new Subaru Crosstrex HybridDeFalco towed me, and at the time, seemed very supportive and cooperativeHowever, after over a month in the shop I finally took the car back to have the job finished by my local Subaru dealerIn the meanwhile I was donned by a car rental co (associated with DeFalco) for an extraordinary high fee, after being reassured by DeFalco that I wouldn't be billed at allI have not paid the rental co and now, a year later, part of the repair has failed and I've had to pay out of pocket to fix itDuring some of the troubles during the year, Adam at DeFalco, never returned my calls or emails and refused to talk to and coordinate with my Subaru dealer
Complaint: ***I am rejecting this response
because:The tow truck driver is completely responsible and the towing company,The car was NOT disable for a broken control arm is was disable for an Alterator that had gone badI have witness that saw the tow truck driver hook up the vehicle wrong with the J hook when towing the vehiche up the ramp of the tow truck and snap the lower control arm. Why am I responsible for there negligence?Regards,*** ***
my motorcycle had a mechanical problem that left me by the side of the road on I-west just before the exit to rt I called my insurance company to request the roadside assistance my policy entitles me to though sunday is a big day for motorcyclists to ride, no Bike shop was open or available to pick up a stranded rider my insurance company tried DeFalco's who promised a truck would be there in a half hour the wait time was more like minutes the driver Eric was great at loading a motorcycle on a flatbed and strapping it securely he drove me right to my garage about miles away and unloaded the bike safely with no problems
We have an employee that works for a company named *** ***The owner of the car is question belongs to *** *** *** *** *** asked to bring his girlfriends car in to our repair shop on the evening of 1/20/2015, our manager Adam R*** instructed him not to do so that we
were not interested in having the car at our shop due to past dealings with him and repair of his vechicles, he never has any money to pay for the repairs and everything turns out to be a problem He disobeyed our wishes and had *** tow his car in after hoursDuring the past days he has been asking Myself(billy r***), my service manager(joe g***, and Adam what was the status of his carEverytime he asked the status of his car he was informed that we were not interested in repairing his car and it should be brought else whereYesterday 1/29/we recieved a phone call from a very irrate *** *** ***, she was informed of the same information that was conveyed to her boyfriend for the past daysShe was informed that there were two other repair shops on our block that we would be happy to bring her car to at no chargeShe informed me that she HAD HER OWN MECHANIC(*** *** ** ***) and would be calling *** to have the car towed outAlso *** *** had advised us yesterday that he would be removing the car as wellAs you can see by her filing a complaint we are not dealing with rational people and request she remove her car from out lot
Our driver towed the car in question at the date mentioned in the complaintAfter speaking with the driver and reviewing the facts we feel that we did not cause this damage and there for are not going to be responsible for it
I was rear-ended on Wlast October and suffered extensive damage to my new Subaru Crosstrex HybridDeFalco towed me, and at the time, seemed very supportive and cooperativeHowever, after over a month in the shop I finally took the car back to have the job finished by my local Subaru dealerIn the meanwhile I was donned by a car rental co (associated with DeFalco) for an extraordinary high fee, after being reassured by DeFalco that I wouldn't be billed at allI have not paid the rental co and now, a year later, part of the repair has failed and I've had to pay out of pocket to fix itDuring some of the troubles during the year, Adam at DeFalco, never returned my calls or emails and refused to talk to and coordinate with my Subaru dealer
Complaint: ***I am rejecting this response
because:The tow truck driver is completely responsible and the towing company,The car was NOT disable for a broken control arm is was disable for an Alterator that had gone badI have witness that saw the tow truck driver hook up the vehicle wrong with the J hook when towing the vehiche up the ramp of the tow truck and snap the lower control arm. Why am I responsible for there negligence?Regards,*** ***
my motorcycle had a mechanical problem that left me by the side of the road on I-west just before the exit to rt I called my insurance company to request the roadside assistance my policy entitles me to though sunday is a big day for motorcyclists to ride, no Bike shop was open or available to pick up a stranded rider my insurance company tried DeFalco's who promised a truck would be there in a half hour the wait time was more like minutes the driver Eric was great at loading a motorcycle on a flatbed and strapping it securely he drove me right to my garage about miles away and unloaded the bike safely with no problems
We have an employee that works for a company named *** ***The owner of the car is question belongs to *** *** *** *** *** asked to bring his girlfriends car in to our repair shop on the evening of 1/20/2015, our manager Adam R*** instructed him not to do so that we
were not interested in having the car at our shop due to past dealings with him and repair of his vechicles, he never has any money to pay for the repairs and everything turns out to be a problem He disobeyed our wishes and had *** tow his car in after hoursDuring the past days he has been asking Myself(billy r***), my service manager(joe g***, and Adam what was the status of his carEverytime he asked the status of his car he was informed that we were not interested in repairing his car and it should be brought else whereYesterday 1/29/we recieved a phone call from a very irrate *** *** ***, she was informed of the same information that was conveyed to her boyfriend for the past daysShe was informed that there were two other repair shops on our block that we would be happy to bring her car to at no chargeShe informed me that she HAD HER OWN MECHANIC(*** *** ** ***) and would be calling *** to have the car towed outAlso *** *** had advised us yesterday that he would be removing the car as wellAs you can see by her filing a complaint we are not dealing with rational people and request she remove her car from out lot