On past services, we believed the problem to be coming from the roof, but we did reseal the windows at that timeI will be sending out a service technician today per my conversation with Mrs***
Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ Contact Name and Title: Pam [redacted] Contact Phone: [redacted] Contact Email: [redacted] We apologize for the delay in the customer's orderWe had experienced some unseasonal rain and then the special color she wanted was on back orderI understand her being upset and certainly did not mean to come across as rude to herI merely tried to explain the situation and she was not receptive to letting me explain The product has already gone into production and once complete we will be getting in touch with her to set up an installation dateSince the product is custom to her home and has already gone into production, we would appreciate the opportunity to install the speical order product that we have made specifiacally for herWe do not anticipate that this should be more than 2-weeks from today Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/08/27) */ I haven't heard from the company at all Final Consumer Response / [redacted] (2000, 19, 2015/09/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) We will be contacting customer later today or tomorrow to see if Wednesday 09/30/or Thursday 10/01/will be better for her to do the installation
This is a job that requires ideal weather conditions and we have had some rain etc We have reached out to MsHodge to let her know that we will be coming out this Saturday to install the posts and will be hanging the fence once they have settled
We never heard anything from Mr [redacted] and assumed that the check sent to [redacted] E [redacted] St, Chicago, Il had been received as we had not heard otherwiseWe will reissue and resend his check for $and put in the mail ASAP
In response to the complaint for Margaret [redacted] , we have spoken with the customer and we have a target of the end of next week for installation of productWe will be in discussion with MsHarris as to the best date for herI hope this concludes the matter and I will look forward to closing the complaintPlease let me know if there is anything further I can provide
In response to Complaint ID [redacted] for [redacted] , I am aware of the customer's order and have been informed that this is a custom door with a mailslot and there were some issues with getting it to specifications. We did receive the door, but not as ordered and are expecting the corrected door... shortly. The owner is aware of the situation and will be reaching out to resolve the matter with the customer directly.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] PS.But if windows are not installed on the 15th ,I will file a complaint with the Attorney General office
Fannie [redacted] is entitled to a refundWe received her cancellation within the recision period and this has never been disputedWe did not issue the refund directly as she did a chargeback through her [redacted] credit cardWe received the chargeback and elected NOT to dispute the chargeback so that Ms [redacted] would get her funds returned to herThe funds were taken out of our merchant account and we did not hear anything further for quite some timeSeveral weeks later the monies mysteriously appeared in our account.When I called [redacted] , our merchant service provider we were told that [redacted] returned the funds - no explanation given as to whyWe specificall DID NOT DISPUTE this chargebackThe process to do so would require that we submit copies of Ms***s contrtact and any other supporting documentation along with a letter detailing why we feel entitled to keep the fundsNONE of this was ever submitted to [redacted] or [redacted] as we specifically opted NOT to dispute the matterI should point out that during the recorded conferene call with [redacted] I inquired as to why the monies that came out of our account immediately were never given to the customer and I was never given an answer.In light of the mishap with the card companies, the decision was made to send a refund by checkWe had sent a check to Ms [redacted] at an address in Texas, which never was never received and was never cashedI asked that another check be sentI do not issue refunds personally, I am merely a go between for various departments and outside representatives, but I did let Mr [redacted] know that I would make sure to follow up with him the following week once I had a tracking numberThis would have been last week and I have only just now received the tracking numberIt was sent by US Post and the tracking number is [redacted] I hope this clears the matter up for all involved.Thank you- Pam ***
Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Contact Name and Title: [redacted] H Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com We stand ready to install Ms [redacted] ' productIn fact, we had tried to schedule insallation with the customer but we were told she did not have the funds to pay for the remaining COD on her orderWe will gladly insatll the product we made for her whenever she is ready and has the remaining balance due Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) In summary: During the last week of August [redacted] contacted Defender Steel Door Co and advised that she was ready to proceed with the repair of her fenceOn 29Th of August [redacted] contact [redacted] via telephone and advised that the installer will proceed with the repair the same day of her call the 29th Aug [redacted] spoke with [redacted] several other times to inquire about the start of the repair which had not beganDuring one phone conversation [redacted] angrily state to [redacted] "what, you want us to call you every week!" Within the last month [redacted] asked for a refund which was refused [redacted] then asked for a rear door to replace the approximately that the company refused to return ***/Defender Steel door rep agreed and advised that he or a rep will measure the rear door As of today Defender Steel Door and it's representatives have make no affort to return or replace [redacted] deposit after they did keep the agreementThis has been an ongoing problem that has become very stressful that began earlier this year [redacted] wish to have here deposit returned and have another company repair her fenceHer fence that remains in disrepair and is a security problem for her home and vehiclesAlso, not allow her dog out who before spent most of his time in the yardMrs [redacted] only wants her deposit returned Final Consumer Response / [redacted] (4200, 15, 2015/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand now that because a complaint was made against Defender Steel Door company you are now angry and refusing to even replace a door to cover the depositA door you stated you would replaceA door for an elderly women you have obviously taken advantage ofMrs [redacted] was advised in the begin to not conduct business with your company aloneShe was advised to have assistance's because we felt that she would be prayed uponAs you can see she attempted to conduct this deal on her onAgain, now that a complaint has been filed against your company you are now retaliating and refusing to return Mrs [redacted] money and attempting to force her to conduct business with your companyDo you truly believe that Mrs [redacted] would allow someone from you company back into her home? If you have become angry and now retaliating cause someone made a rightful complaint against your companyWhy else would you now refuse to replace the doorWhat will happen if you are allowed into her home.You attempted to conduct proper business for a moment by stating you would replace a door but if an agreement could not be made it may have been you guys attempting to create more problems from Mrs [redacted] I will confer with her about why a deal could not be reached about the doorInstead of conducting business you toss around a contract that was not fair in the beginningYou use what power you believe you have in an unfair contract to keep [redacted] elderly persons money Final Business Response / [redacted] (4000, 13, 2015/10/22) */ We are not in breach of contract as we stand ready to install the product ordered and are willing to do so anytime Ms [redacted] is available and able to pay the remaining CODWe will not be substituting productPlease let us know when customer is ready and can afford to pay the balance and we will gladly set up installation of her product
We had an agreed upon date to install the windows and customer's wife called and asked to change date to Friday October 14thWe will be out to install as agreed
Revdex.com: Because Defender Steel Door Company has finally sent a valid refund check that was cashed successfully, I now consider complaint ID [redacted] satisfactorily resolvedIt is unfortunate that it took Revdex.com involvement to seek a sufficient response from Defender, especially considering this company’s history of complaints, past ***suit (Dissolved by the Secretary of State? Not sure how they’re still in business.), and an “F” rating with the Revdex.com.Thank you, Revdex.com, for protecting the customer and for helping to keep unscrupulous business practices in check Sincerely, William ***
We sent a refund check in the mail to the customerHaving not heard back, we assumed that the refund was receivedHad the customer called, we would have reissued another checkWe will send the customer the $and put it in Monday's outgoing mail
On past services, we believed the problem to be coming from the roof, but we did reseal the windows at that timeI will be sending out a service technician today per my conversation with Mrs***
Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ Contact Name and Title: Pam [redacted] Contact Phone: [redacted] Contact Email: [redacted] We apologize for the delay in the customer's orderWe had experienced some unseasonal rain and then the special color she wanted was on back orderI understand her being upset and certainly did not mean to come across as rude to herI merely tried to explain the situation and she was not receptive to letting me explain The product has already gone into production and once complete we will be getting in touch with her to set up an installation dateSince the product is custom to her home and has already gone into production, we would appreciate the opportunity to install the speical order product that we have made specifiacally for herWe do not anticipate that this should be more than 2-weeks from today Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/08/27) */ I haven't heard from the company at all Final Consumer Response / [redacted] (2000, 19, 2015/09/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) We will be contacting customer later today or tomorrow to see if Wednesday 09/30/or Thursday 10/01/will be better for her to do the installation
This is a job that requires ideal weather conditions and we have had some rain etc We have reached out to MsHodge to let her know that we will be coming out this Saturday to install the posts and will be hanging the fence once they have settled
We never heard anything from Mr [redacted] and assumed that the check sent to [redacted] E [redacted] St, Chicago, Il had been received as we had not heard otherwiseWe will reissue and resend his check for $and put in the mail ASAP
In response to the complaint for Margaret [redacted] , we have spoken with the customer and we have a target of the end of next week for installation of productWe will be in discussion with MsHarris as to the best date for herI hope this concludes the matter and I will look forward to closing the complaintPlease let me know if there is anything further I can provide
In response to Complaint ID [redacted] for [redacted] , I am aware of the customer's order and have been informed that this is a custom door with a mailslot and there were some issues with getting it to specifications. We did receive the door, but not as ordered and are expecting the corrected door... shortly. The owner is aware of the situation and will be reaching out to resolve the matter with the customer directly.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] PS.But if windows are not installed on the 15th ,I will file a complaint with the Attorney General office
Fannie [redacted] is entitled to a refundWe received her cancellation within the recision period and this has never been disputedWe did not issue the refund directly as she did a chargeback through her [redacted] credit cardWe received the chargeback and elected NOT to dispute the chargeback so that Ms [redacted] would get her funds returned to herThe funds were taken out of our merchant account and we did not hear anything further for quite some timeSeveral weeks later the monies mysteriously appeared in our account.When I called [redacted] , our merchant service provider we were told that [redacted] returned the funds - no explanation given as to whyWe specificall DID NOT DISPUTE this chargebackThe process to do so would require that we submit copies of Ms***s contrtact and any other supporting documentation along with a letter detailing why we feel entitled to keep the fundsNONE of this was ever submitted to [redacted] or [redacted] as we specifically opted NOT to dispute the matterI should point out that during the recorded conferene call with [redacted] I inquired as to why the monies that came out of our account immediately were never given to the customer and I was never given an answer.In light of the mishap with the card companies, the decision was made to send a refund by checkWe had sent a check to Ms [redacted] at an address in Texas, which never was never received and was never cashedI asked that another check be sentI do not issue refunds personally, I am merely a go between for various departments and outside representatives, but I did let Mr [redacted] know that I would make sure to follow up with him the following week once I had a tracking numberThis would have been last week and I have only just now received the tracking numberIt was sent by US Post and the tracking number is [redacted] I hope this clears the matter up for all involved.Thank you- Pam ***
Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Contact Name and Title: [redacted] H Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com We stand ready to install Ms [redacted] ' productIn fact, we had tried to schedule insallation with the customer but we were told she did not have the funds to pay for the remaining COD on her orderWe will gladly insatll the product we made for her whenever she is ready and has the remaining balance due Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) In summary: During the last week of August [redacted] contacted Defender Steel Door Co and advised that she was ready to proceed with the repair of her fenceOn 29Th of August [redacted] contact [redacted] via telephone and advised that the installer will proceed with the repair the same day of her call the 29th Aug [redacted] spoke with [redacted] several other times to inquire about the start of the repair which had not beganDuring one phone conversation [redacted] angrily state to [redacted] "what, you want us to call you every week!" Within the last month [redacted] asked for a refund which was refused [redacted] then asked for a rear door to replace the approximately that the company refused to return ***/Defender Steel door rep agreed and advised that he or a rep will measure the rear door As of today Defender Steel Door and it's representatives have make no affort to return or replace [redacted] deposit after they did keep the agreementThis has been an ongoing problem that has become very stressful that began earlier this year [redacted] wish to have here deposit returned and have another company repair her fenceHer fence that remains in disrepair and is a security problem for her home and vehiclesAlso, not allow her dog out who before spent most of his time in the yardMrs [redacted] only wants her deposit returned Final Consumer Response / [redacted] (4200, 15, 2015/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand now that because a complaint was made against Defender Steel Door company you are now angry and refusing to even replace a door to cover the depositA door you stated you would replaceA door for an elderly women you have obviously taken advantage ofMrs [redacted] was advised in the begin to not conduct business with your company aloneShe was advised to have assistance's because we felt that she would be prayed uponAs you can see she attempted to conduct this deal on her onAgain, now that a complaint has been filed against your company you are now retaliating and refusing to return Mrs [redacted] money and attempting to force her to conduct business with your companyDo you truly believe that Mrs [redacted] would allow someone from you company back into her home? If you have become angry and now retaliating cause someone made a rightful complaint against your companyWhy else would you now refuse to replace the doorWhat will happen if you are allowed into her home.You attempted to conduct proper business for a moment by stating you would replace a door but if an agreement could not be made it may have been you guys attempting to create more problems from Mrs [redacted] I will confer with her about why a deal could not be reached about the doorInstead of conducting business you toss around a contract that was not fair in the beginningYou use what power you believe you have in an unfair contract to keep [redacted] elderly persons money Final Business Response / [redacted] (4000, 13, 2015/10/22) */ We are not in breach of contract as we stand ready to install the product ordered and are willing to do so anytime Ms [redacted] is available and able to pay the remaining CODWe will not be substituting productPlease let us know when customer is ready and can afford to pay the balance and we will gladly set up installation of her product
We had an agreed upon date to install the windows and customer's wife called and asked to change date to Friday October 14thWe will be out to install as agreed
Revdex.com: Because Defender Steel Door Company has finally sent a valid refund check that was cashed successfully, I now consider complaint ID [redacted] satisfactorily resolvedIt is unfortunate that it took Revdex.com involvement to seek a sufficient response from Defender, especially considering this company’s history of complaints, past ***suit (Dissolved by the Secretary of State? Not sure how they’re still in business.), and an “F” rating with the Revdex.com.Thank you, Revdex.com, for protecting the customer and for helping to keep unscrupulous business practices in check Sincerely, William ***
We sent a refund check in the mail to the customerHaving not heard back, we assumed that the refund was receivedHad the customer called, we would have reissued another checkWe will send the customer the $and put it in Monday's outgoing mail
We have an agreed upon installation date of the 15th and will honor our commitment to install on this date