Defender Steel Door

Initial Business Response /* (1000, 5, 2015/10/20) */
Contact Name and Title: [redacted] H
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
We stand ready to install Ms. [redacted]' product. In fact, we had tried to schedule insallation with the customer but we were told she did not have...

the funds to pay for the remaining COD on her order. We will gladly insatll the product we made for her whenever she is ready and has the remaining balance due.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In summary: During the last week of August 2015 [redacted] contacted Defender Steel Door Co.
and advised that she was ready to proceed with the repair of her fence. On 29Th of August 2015
[redacted] contact [redacted] via telephone and advised that the installer will proceed with the repair the
same day of her call the 29th Aug 2015. [redacted] spoke with [redacted] several other times to inquire
about the start of the repair which had not began. During one phone
conversation [redacted] angrily state to [redacted] "what, you want us to call you every week!".
Within the last month [redacted] asked for a refund which was refused. [redacted] then asked for a
rear door to replace the approximately 780.00 that the company refused to return.
[redacted]/Defender Steel door rep agreed and advised that he or a rep will measure the rear door.
As of today Defender Steel Door and it's representatives have make no affort to return or replace
[redacted] deposit after they did keep the agreement. This has been an ongoing problem that
has become very stressful that began earlier this year. [redacted] wish to have here deposit
returned and have another company repair her fence. Her fence that remains in disrepair and is a
security problem for her home and vehicles. Also, not allow her dog out who before
spent most of his time in the yard. Mrs. [redacted] only wants her deposit returned.
Final Consumer Response /* (4200, 15, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand now that because a complaint was made against Defender Steel Door company you are now angry and refusing to even replace a door to cover the deposit. A door you stated you would replace. A door for an elderly women you have obviously taken advantage of. Mrs. [redacted] was advised in the begin to not conduct business with your company alone. She was advised to have assistance's because we felt that she would be prayed upon. As you can see she attempted to conduct this deal on her on. Again, now that a complaint has been filed against your company you are now retaliating and refusing to return Mrs [redacted] money and attempting to force her to conduct business with your company. Do you truly believe that Mrs [redacted] would allow someone from you company back into her home? If you have become angry and now retaliating cause someone made a rightful complaint against your company. Why else would you now refuse to replace the door. What will happen if you are allowed into her home.You attempted to conduct proper business for a moment by stating you would replace a door but if an agreement could not be made it may have been you guys attempting to create more problems from Mrs [redacted]. I will confer with her about why a deal could not be reached about the door. Instead of conducting business you toss around a contract that was not fair in the beginning. You use what power you believe you have in an unfair contract to keep ** elderly persons money.
Final Business Response /* (4000, 13, 2015/10/22) */
We are not in breach of contract as we stand ready to install the product ordered and are willing to do so anytime Ms. [redacted] is available and able to pay the remaining COD. We will not be substituting product. Please let us know when customer is ready and can afford to pay the balance and we will gladly set up installation of her product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,...


[redacted]   PS.But if windows are not installed on the 15th ,I will file a complaint with the Attorney General office.